How can we help?
How do I report a scam?
Have you gotten a suspicious call or email asking for your personal details? Report it!
If you've received a call that you believe is a scam, let us know as soon as you can. We'll block the number if possible and work with the industry to try prevent it from happening to others.
All you need to do is fill out our report a scam call form with the necessary information.
Should you get a suspicious looking email and you're unsure whether it is legitimate or not, report it to us for confirmation. If it is malicious, we'll block the address and notify the industry.
Forward the suspicious email as an attachment to firstname.lastname@example.org, don't just forward the original as it will get marked as spam.
What should I do if I've been scammed?
- If you've provided your bank account or credit card numbers, you should call your bank straight away. They'll be able to advise the best course of action and provide a new account or card if necessary.
- Should you click on any unknown link in an email, disconnect from the internet and run an anti-virus scan. This should detect and remove any unsafe or malicious content on your device.
- You'll want to go to any website, account, or service that uses the same password and change it as soon as you can. It's best to use different passwords as much as possible to avoid giving out access to everything all at once.
- Should you be threatened in any way and believe your health and safety are at risk, contact the police immediately on 111.
How do I prevent scams?
If you'd like to know more, the team at Netsafe have great guides on topics from how to identify scams to ways to improve your home network security! You can also keep yourself up-to-date on reported scams making the rounds in NZ through Consumer Protection’s helpful scam alerts.
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