How can we help?
Understand your power charges
You can get a breakdown of your charges by logging into My Orcon and checking your current invoice. Within the Power section at the start of your tax invoice you'll see your ICP, the power plan you've chosen, and your address. The collapsible meter information underneath covers your meter number, the channels that power enters your home, your usage, and the current and previous meter readings.
There are typically two types of charges that you'll see on your power bill, the Fixed Daily charge and the Usage charge. The fixed daily charge is the daily cost of your power plan and the usage charge is the cost of your power consumption - simple!
The most common type of charge is for uncontrolled usage, this simply means you're getting as much power as you need 24 hours a day. There are no limits, separate rates, or control over dedicated power devices.
You'll only see controlled usage charges on your invoice if there is a device in your house (like a hot water cylinder) that is controlled by the metering company on a second channel. You'll get a cheaper rate on the controlled power during the set hours and the metering company will be able to manage demand on their network without affecting you.
Inclusive charges are exactly what the name suggests, both your controlled and uncontrolled usages are on the same channel and billed together at the same rate. Similarly to controlled charges, there will be a device in your house (like a hot water cylinder) that is controlled during set hours and managed by the metering company without affecting you.
Day and night charges
You might see day and night charges on your bill rather than the typical channels, this means you are getting a different rate depending on the time. You'll be charged more during the day but less at night so try timing your big power consumers (like the washing machine or dishwasher) for overnight use for some sweet savings! Let us know if you're interested and we'll discuss the cost, technician call out, and the general swap over process with you.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:Was this article helpful?
Still Need Help?
Get in touch with our customer support team.Submit an Email
Still have questions?