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Our action against COVID-19
We have two main priorities at this time - preserving the health and wellbeing of our people and ensuring we can continue to support our customers. We’ll keep this page up to date as the situation develops and email you for any really important updates.
All of our broadband plans are unlimited so you’ll have no problem with data caps while working from home during this time of social distancing and self-isolation. Your health and safety are incredibly important to us so please stay safe! If you need a hand with anything, just let us know.
We can happily report that everything is working normally, and we don’t foresee any significant disruptions. If you need a technician to visit your property (for fibre installs, faults etc.) during this time, they will be in contact to ask if you are in self-isolation, or if you have potentially been exposed to COVID-19 to ensure everyone’s safety.
In line with the Government’s latest guidance on COVID-19, all our staff are now working from home for the foreseeable future. Our call centre is based entirely in New Zealand and we introduced work from home capability last year, so we’re in a really good position to keep things trucking along.
If you need to get in touch with us, please email us or use live chat on our website in the first instance. To help us prioritise the most critical queries, please only call us if you absolutely have to. Visit https://www.orcon.net.nz/contact for all the ways you can reach us.
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