With NZ now at Alert Level 2, we'll all be trying to get out and about more often. For those times that we're still at home and surfing the web, it's easy to forget that the internet (or rather, the actual hardware) has its limitations!

Why is my connection slow?

There are a multitude of reasons why your speed could be slow but the most common issues revolve around the Wi-Fi. If you have multiple devices connected, the speed will be shared – each device getting a portion of the overall speed. Try limiting the devices connected to the wireless network, this will ease the congestion on your particular service.

The best option is to connect your big devices (like your computer and TV) directly to your modem through an ethernet cable. You'll achieve better speeds and get a stable service – far more so than what the Wi-Fi can do! This even frees up congestion on the wireless network for better performance all around.

If you're still having trouble, simply get in touch!

Can I upgrade my service?

Under Alert Level 2, all of our orders are back in full swing (with some added safety practices of course). If you want to change your speed, get fibre installed, or request a move, you can log into My Orcon and get an order underway.

I need more time to pay

Please let us know if you're having trouble paying your bills, we're more than happy to help! Check out our helpful guide on setting a future payment date if you simply need more time to pay.

Need something else?

Check out these handy guides for sorting some common issues you might face at home:

• Your VPN
• Fixing slow Wi-Fi
• Solving broadband issues