How can we help?
Where is my invoice?
Once a month we'll send you an email with a short bill summary to let you know that your invoice is ready. It briefly covers your total balance, any remaining amount from your previous bill, and your due date. Follow the link, log in to My Orcon, and jump straight to your current invoice for a full breakdown – easy!
If you haven't received an email about your bill, you should:
- Make sure you've been connected – you shouldn't get a bill until you're up and running.
- Check your spam or junk folders – sometimes the email is there.
- Confirm your payment date – it might not be ready.
- Log into My Orcon – you can find your invoices online.
If you still can't find your bill, get in touch and we'll help sort it out!
You can find your past bills under the View Previous Invoices drop-down in My Orcon. You'll see a list of invoices from newest to oldest, should you ever need to refer back.
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