How can we help?
Why did my previous provider charge me?
First and foremost, get in touch with your old provider so they can explain what the charges are for and make sure you aren't charged again. It's possible you've been charged for a notice period, a contract termination fee, or they're just unaware that you've changed providers.
If you haven't been connected with us yet, reach out to your current provider and advise them of your planned connection date so they can discuss potential charges and notice periods. We can reschedule your connection so you can give your provider the required notice if needed – just let us know!
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