When you log into My Orcon, click on Change hub in the top right hand corner to find our wiring insurance add on. For a small fee of $3 per month on a 12-month contract, we'll cover the cost of on-site repairs related to faulty wiring in your home – easy!
You won't be charged if a technician needs to repair faulty internal wiring, wall sockets, or splitters that are causing issues like interference on your homeline, frequent disconnections on your wired broadband service, or a complete lack of internet or a dial tone.
The wiring insurance doesn't cover costs for issues caused by faulty cords (like ethernet cables), wiring or sockets not installed by a qualified technician, external cabling between separate buildings on your property, or building alterations and refurbishments.
Without wiring insurance, you'll need to organise for an electrician to carry out any necessary repairs in your home. Alternatively, we can organise for a technician to complete the work for a charge of up to $230.
For damages caused by natural disasters, vandalism, animals, or insects, reach out to your insurer so you don't have to pay for repairs yourself.
Need something else?
Check out our setup information, other changes you can make online, or some helpful tips: