Once we've confirmed that your service is live, go ahead and plug in your VDSL-capable modem—you should be up and running within a few minutes. If not, you'll need to configure the modem with the settings below.
If you have a modem from MyRepublic or a Fritzbox from 2degrees or Slingshot, you'll need to manually configure it regardless—it won't connect automatically.
If you have a Vodafone Ultra Hub or a TG789vac from MyRepublic, it will not work with our VDSL service.
Make sure the modem is configured with these settings:
- Username: firstname.lastname@example.org
- Password: putanything
- Connection Type: VDSL or VDSL 2
- Interface: PTM 0
- PPP Protocol: PPPoE
- PPP Auth Type: PAP
- PCP: 0
- 802.1Q: Enabled
- VLAN ID: 10
- MTU: 1492 or 1500
- NAT: Enabled
It doesn't matter what the password or username before the email address is, as long as it isn't empty.
If that doesn't work, get in touch and we'll organise for one of our modems to be sent out.
Not on VDSL?
Check out our other modem setup guides: