Google Nest Wifi delivers seamless coverage by creating a mesh network of individual Wi-Fi points that work together to spread a strong signal throughout your home. Learn more here.

If you are a current Orcon customer, you can rent Google Nest Wifi here.

Setup

• Naked Fibre (broadband only)

  Once your connection is live, connect your Google Nest Wifi to Fibre Broadband by following these simple steps.

  1. Plug in the power.

  2. Connect the Google Nest Wifi to the port labelled LAN1 or GE1 on your Optical Network Terminal (that’s the fibre box usually found on your wall) with the Ethernet cable.

      

  3. Download the Google Home app on a compatible phone or tablet.

     
     
     

  4. Open the Google Home app and click the + button to add your Google Nest Wifi point.

     

  5. Select “Set up device”
     

  6. Select “Set up new devices in your home” and the app will begin searching for your Google Nest Wifi primary point.
     

  7. Then follow the on-screen steps to finish the setup.

  All done! You should now be able to connect your devices wirelessly!
  Note: if you encounter any error during setup the easiest first step is to factory reset, simply by holding the button on the bottom of the router down. Full details on factory resetting can be found in the FAQ's below

• ADSL, VDSL or Fibre (with homeline)

  Once your connection is live, connecting your Google Nest Wifi to an ADSL, VDSL or Fibre with homeline connection is easy.

  Important You will need to continue to use your Orcon modem (or own compatible modem) so that your internet and home phone can connect to our network.

  1. Plug in the power.

  2. Connect the Google Nest Wifi to one of the Ethernet Ports on your Orcon modem (or own router) with the Ethernet cable.
     

     Note: Do not connect your Google Nest Wifi directly to your fibre box or wall jack.

      

  3. Download the Google Home app on a compatible phone or tablet.

      

  4. Open the Google Home app and click the + button to add your Google Nest Wifi point.
     

      

  5. Select “Set up device”
     

  6. Select “Set up new devices in your home” and the app will begin searching for your Google Nest Wifi primary point.
     

  7. Then follow the on-screen steps to finish the setup.

  8. Once you have set up Google Wifi, we highly recommend turning off your modem’s Wi-Fi so that it doesn’t interfere with Google Wifi’s mesh network.

     In the My Orcon App or through My Orcon on the website, select My WiFi from the menu and turn your modem Wi-Fi off.
     

  All done! You should now be able to connect your devices wirelessly!

FAQ

• How do I connect additional points?
  Additional points can be added to the network you've created with your primary Wifi point. All additional Wifi devices added are considered points in the mesh network.

  Important:

  Before adding more points, make sure you’ve connected your primary Google Nest Wifi by following the correct guide above.  

  1. Think about where else you want a strong Wi-Fi signal in your home. Place your extra point about halfway in that direction, but not more than two rooms away from the primary point.
     Place your point in an open area off the ground and avoid placing it near other objects that will physically block your signal.
  2. Plug the power adapter into the Google Wifi and a power point.
     
  3. Open the Google Home app on your phone or tablet.
  4. Tap + then tap Set up device.
     

  5. Select “Set up device”
     

  6. Select “Set up new devices in your home” and the app will begin searching for your Google Nest Wifi additional point.
     

  7. Then follow the on-screen steps to finish the setup.

  Repeat these steps for each additional point you have.
• I need a homeline will I still get the Google Nest Wifi Router?
  If you have a homeline you can still use a Google Nest Wifi mesh system for your wireless network. However, you will still need an Orcon modem to supply the homeline connection. Make sure to follow the ADSL, VDSL or Fibre (with homeline) set up instructions - and you’ll be sweet!
• Why won't the Google Nest Router connect?
  If your device cannot find the Google Nest Wifi in the Google Home App when you are trying to set it up for the first time, please follow these steps from Google here.
• How do I connect to my Wi-Fi Network?
  Make sure you’ve completed the steps to connect your Google Nest Wifi to the internet first.

  1. Navigate to the Wi-Fi settings or network finder on your device.
  2. Select the Wi-Fi network you set up earlier from the list.
  3. Enter the Wi-Fi password you set up earlier.

  Your Wi-Fi should now be up and running on your device. Simply repeat these steps on all the devices you want to connect to Wi-Fi. Easy!
• How can I change my Wifi name/password?
  If you want to change your Wi-Fi network name and password later down the track, just use the Google Home app.

  1. Open the Google Home App and login to the Google account you originally set it up with. If you are unable to access or remember your account, you may need to factory reset your devices. This is a last resort option as all your devices will need to reconnect again, so try to remember which Google account you entered!
  2. Click on the green Wi-Fi button and press the settings button (in the top right corner)
     
  3. Update your primary network name and password to your preferred name

  Done! Now you can connect to the new wifi name/password through your device. If you want to see your Wi-Fi name and password to share around the family, you can send your password right from the Google Home App too.
• How can I improve my Wi-Fi speed?
  Wi-Fi speed can vary depending on a few things: the type of device you are using, the distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.

  We recommend running a mesh test to confirm you have the ideal placement of your Wifi points.

  1. Open the Google Home App
  2. Tap on the green Wi-Fi button > Wifi devices > Points > Test mesh.
     
  3. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
     • Points work best when they are no more than two rooms away from the primary point.
     • Place your point in an open area off the ground
     • avoid placing the points near other objects that will physically block your signal
       (like your microwave, TV or hot water cylinder).
• How can I factory reset the Google Nest?
  Factory resetting your Google Nest Wifi devices will erase all current settings and data. After you factory reset a device, you'll have to set up your router and point(s) again.

  You might want to factory reset when you want to:

  • Start fresh and set up your router or point(s) from scratch.
  • Return the device.
  • Erase all information from your router or point.
  • Have forgotten your Google Account and can no longer remember your WiFi password or account password at all

  The easiest way to reset your device is using the Google Home App.

  1. Open the Google Home App
  2. Tap on the green Wi-Fi button and press Settings in the top right corner
  3. Scroll down and press Factory reset network
  4. Do the same for each additional point and press Factory reset Wifi point

  5. If you are unable to access the Google Home App, you will need to use the hard factory reset button on the bottom your devices. Follow these instructions and ensure all your points have been reset before setting up them again.

Google Nest support

The team over at Google Support NZ have excellent knowledge on Google Wifi so we recommending reaching out to them first!

Google Support NZ Support line is available on 0800 700 643 (24 hours a day, 7 days a week).

Online Google Wifi support pages are located here

Or you can request a chat with a Google Wi-Fi specialist here.