Google Nest Wifi delivers seamless coverage by creating a mesh network of individual Wi-Fi points that work together to spread a strong signal throughout your home. Learn more here.

Setup

• Using Google Nest Wifi as your modem (fibre only)
  1. Plug in the power and turn your Google Nest Wifi on at the wall.
  2. Connect the WAN port on the Google Nest Wifi to the port labelled LAN1 or GE1 on your Optical Network Terminal (that's the fibre box usually found on your wall) with the Ethernet cable.

     

     If you have a landline, plug this into the port labelled POTS or TEL on your Optical Network Terminal.
  3. Download the Google Home app on a compatible phone or tablet if you don't have it already. You'll need a Google Account to complete setup.

        

  4. Once you've got the Google Home app, tap + in the top left-hand corner and follow the on-screen steps to finish setup and add extra Nest Wifi units if you have them (you'll also be able to set these up later).

  All done! If you ran into any problems, simply factory reset your Google Nest Wifi and start again.

• Using Google Nest Wifi with a separate modem
  1. Plug in the power and turn your Google Nest Wifi on at the wall.
  2. Connect the WAN port on the Google Nest Wifi router to your modem's LAN port with the Ethernet cable.
  3. Download the Google Home app on a compatible phone or tablet if you don't have it already. You'll need a Google Account to complete setup.

        

  4. Once you've got the Google Home app, tap + in the top left-hand corner and follow the on-screen steps to finish setup and add extra Nest Wifi units if you have them (you'll also be able to set these up later).

  All done! If you ran into any problems, simply factory reset your Google Nest Wifi and start again.

FAQ

• How do I connect additional points?
  Think about where else you want a strong Wi-Fi signal in your home. Place your extra point about halfway in that direction, but not more than two rooms away from an existing Google Nest Wifi point.
  Place your point in an open area off the ground and avoid placing it near other objects that will physically block your signal.

  1. Plug in the power and turn your Google Nest Wifi on at the wall.
  2. Open the Google Home app on your phone or tablet.
  3. Tap + then tap Set up device.

  4. Select Set up new devices in your home and the app will begin searching for your additional Google Nest Wifi.

  5. Follow the on-screen steps to finish setup.

  Simply repeat these steps for each additional point you have.

• Why won't the Google Nest Router connect?
  If your device cannot find the Google Nest Wifi in the Google Home app when you are trying to set it up for the first time, please follow these steps from Google here.
• How do I connect to my Wi-Fi Network?
  Make sure you’ve completed the steps to connect your Google Nest Wifi to the internet first.

  1. Navigate to the Wi-Fi settings or network finder on your device.
  2. Select the Wi-Fi network you set up earlier from the list.
  3. Enter the Wi-Fi password you set up earlier.

  Your Wi-Fi should now be up and running on your device. Simply repeat these steps on all the devices you want to connect to Wi-Fi. Easy!
• How can I change my Wi-Fi name/password?
  If you want to change your Wi-Fi network name and password later down the track, just use the Google Home app.

  1. Open the Google Home app on your phone or tablet.
  2. Tap on the green Wi-Fi button and press the settings button (in the top right corner).
  3. Update your primary network name and password to your preferred name.

  Done! If you want to see your Wi-Fi name and password to share around the family, you can send your password right from the Google Home app too.
• How can I improve my Wi-Fi speed?
  Wi-Fi speed can vary depending on a few things: the type of device you are using, the distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.

  We recommend running a mesh test to confirm you have the ideal placement of your Wifi points.

  1. Open the Google Home app.
  2. Tap on the green Wi-Fi button > Wifi devices > Points > Test mesh.
  3. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
     • Points work best when they are no more than two rooms away from the primary point.
     • Place your point in an open area off the ground
     • avoid placing the points near other objects that will physically block your signal
       (like your microwave, TV or hot water cylinder).
• How can I factory reset the Google Nest?
  Factory resetting your Google Nest Wifi devices will erase all current settings and data. After you factory reset a device, you'll have to set up your router and point(s) again.

  You might want to factory reset when you want to:

  • Start fresh and set up your router or point(s) from scratch.
  • Return the device.
  • Erase all information from your router or point.
  • Have forgotten your Google Account and can no longer remember your WiFi password or account password at all

  The easiest way to reset your device is using the Google Home App.

  1. Open the Google Home app.
  2. Tap on the green Wi-Fi button and press Settings in the top right corner.
  3. Scroll down and press Factory reset network
  4. Do the same for each additional point and press Factory reset Wifi point

  5. If you are unable to access the Google Home App, you will need to use the hard factory reset button on the bottom your devices. Follow these instructions and ensure all your points have been reset before setting up them again.

Google Nest support

The team over at Google Support NZ have excellent knowledge on Google Wifi so we recommending reaching out to them first!

Google Support NZ Support line is available on 0800 700 643 (24 hours a day, 7 days a week).

Online Google Wifi support pages are located here

Or you can request a chat with a Google Wi-Fi specialist here.