How can we help?
Why isn't YouTube loading?
Having trouble loading YouTube? there is a quick way to tell if it is an issue with our services or not.
If you can watch videos online through another platform (say Netflix) this is a good indication that something is up with youtube
Where Can you check for outages?
- Check our Network Status page. This is updated by our Networks team when there is an issue/outage on our network
- Check with YouTube (chances are it is YouTube that is having streaming issues- shocking we know! but these things happen). We would recommend checking their help section or they may even have something up on their social media channels.
Can't see any outages? It might just be your connection/device, try some of these general troubleshooting steps for your connection
If you wish to speak to us regarding any other technical issues, please Contact us.Was this article helpful?
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