It's easy to bring your existing New Zealand mobile number when you join Orcon Mobile – just follow these steps:

1. Log in to your Orcon Mobile account.
2. Tap Transfer Your Number in the menu at the top of the page.
3. Fill in the form and tap Confirm transfer.
4. Tap Transfer Your Number in the menu at the top of the page.
5. Wait to receive an SMS asking you to confirm if you want to move your number to another provider.
   
   You must reply YES within 2 hours of receiving the SMS or the transfer will be cancelled and you will need to start the process again from step 3.

From here, your transfer will be completed within 3-4 business hours. You can either leave your old SIM card in your phone until it stops working, or pop your new Orcon SIM card in right away and use your temporary number until the transfer is complete.

No, all current Orcon Mobile plans are contract free. 

You can check the plans here alternatively you can contact our friendly team at 0800 56 46 87.

If you are an existing Orcon customer and would like to take advantage of the convenience of Orcon mobile, then you can sign up for this at https://www.orcon.net.nz/mobile/. 

Or if you'd prefer, you can give us a call on 0800 56 46 87 and one of our friendly representatives will walk you through adding a mobile service to your Orcon account.

If you’ve joined us before April 30, your roaming rates are below. Those joining after April 30 should refer to 2degrees’ standard rates.

Looking for our casual mobile rates? You're in the right place!

We have all of our domestic and international charges listed here to help you plan for your travels around New Zealand and overseas - that way you won't be shocked by your bill.

Looking to avoid these rates? Check out our add-ons or roaming packs.

Domestic Rates

Premium texts and voice services like MMS and directory assistance will be charged on your next bill.

All calls are charged per minute, or part thereof - GST inclusive.

Going overseas? Use your NZ mobile plan for just $8/day in over 100 destinations worldwide. There’s also Roaming Data Add-ons for far away places.

No set up is required, it just works - activating when you hop off the plane.

Note: Mobile operators in some countries like the USA and Australia, are either starting to or have already shutdown their 3G networks. From 28 October 2024, all 3G networks in Australia are due to shutdown. Without an up-to-date phone, you won't be able to use voice services while roaming.

Orcon Mobile is powered by the 2degrees network. To avoid any issues when using your phone overseas, check the 2degrees list of VoLTE roaming capable devices before your trip.

 You can find out which overseas countries require VoLTE capability when roaming on the 2degrees website here.

Roaming with VoLTE

When you now roam in countries where 2G and 3G has been switched off, you will need a to ensure the following:

1. You have an eligible Orcon mobile plan
2. You have confirmed your destination is VoLTE roaming-enabled
3. You have a VoLTE roaming capable device
4. You have enabled mobile data and VoLTE on your device settings.

While not all destinations have established their VoLTE networks yet, many networks are constantly being updated and improved.

How can I track my roaming costs?

You can check your balance and stay on top of your usage in the Orcon Mobile App, or online at My Orcon Mobile.

What triggers the $8 a day roaming charge?

In our $8 a day roaming destinations, the $8 charge will be triggered as soon as you do any of the following:

• Make a call
• Receive a call
• Send a text
• Allow an incoming call to divert to voicemail
• Use mobile data (this includes any apps refreshing in the background of your phone, which make be happening all the time without your knowledge)

To avoid these charges, you can switch to flight mode and connect to local WiFi where available.

Which countries can I roam in?

$8 per day destinations

Use your NZ plan in these destinations for only $8 per day in these countries.

(a day counts as 00:00 to 23:59 NZ time)

• Australia
• Anguilla1
• Antigua & Barbuda1
• Argentina
• Aruba
• Austria
• Barbados1
• Belgium
• Bermuda
• Brazil
• British Virgin Islands1
• Bulgaria
• Canada
• Cayman Islands1
• Chile
• China
• Colombia
• Cook Islands  (additional $1.15/min to receive calls^)
• Costa Rica
• Cote D'Ivoire (Ivory Coast)
• Croatia
• Cyprus1
• Czech Republic
• Denmark
• Dominica1
• Dominican Republic
• Ecuador
• El Salvador
• Estonia
• Fiji (additional $1.15/min to receive calls^)
• France
• Germany
• Ghana
• Greece
• Grenada1
• Guatemala
• Guernsey2
• Guyana1
• Haiti
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland
• Isle of Man2
• Israel
• Italy
• Jamaica1
• Japan
• Jersey2
• Kenya
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macau
• Macedonia
• Malaysia
• Malta
• Mexico
• Mongolia
• Montenegro
• Montserrat1
• Morocco1
• Nauru (additional $1.15/min to receive calls^)*
• Nepal
• Netherlands
• Norway
• Panama
• Papua New Guinea (additional $1.15/min to receive calls^)
• Peru
• Philippines
• Poland
• Portugal
• Puerto Rico
• Qatar
• Romania
• Samoa (additional $1.15/min to receive calls^)
• San Marino
• Saudi Arabia
• Serbia
• Singapore
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Saint Kitts and Nevis1
• Saint Lucia1
• Saint Vincent and the Grenadines1
• Sweden
• Switzerland
• Taiwan
• Thailand
• Tonga (additional $1.15/min to receive calls^)
• Turkey
• Turks & Caicos1
• United Arab Emirates
• United Kingdom
• United States3
• Uruguay
• Vanuatu (additional $1.15/min to receive calls^)
• Vatican
• Vietnam

¹ Max speeds limited to 300kbps

² Covered by UK

³ Travelling to the US? Here’s a quick update on things you need to know.

^{^} When roaming in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papua New Guinea it costs $1.15 per minute to receive calls on your device. Calls rounded up to next whole minute. In most cases it's best for you to call your family and friends.

^* Covered by Digicel Fiji

Roaming Data Add-on destinations

For the destinations listed below, the following calling and text roaming rates apply:

• $3.45 per minute to call anywhere in the world**
• $1.15 per minute to receive any call
• $0.91 a text sent to anywhere in the world**

**Does not include premium or satellite numbers.

To use roaming data in these destinations, you’ll need to purchase a 500MB Roaming Add-on for $57. You’ll be prompted to do this in the welcome text we send you when you arrive in your destination.

Tablet and iPad users will not receive a welcome text and will need to insert their device’s SIM card into a mobile phone and text Y to 237 to purchase the data Add-on.

Destinations included in the $57 Roaming Add-On:

Afghanistan, Albania, Algeria, Angola, Armenia, Bahamas, Bangladesh, Belarus, Belize, Benin, Bolivia, Botswana, Brunei, Burundi, Cambodia, Cameroon, Congo, Democratic Republic of the Congo, Egypt, Faroe Islands, Finland, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Gibraltar, Greenland, Guadeloupe, Guam (Northern Mariana Islands), Guinea Bissau, Guinea Conakry, Honduras, Iceland, Iraq, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Liberia, Martinique, Moldova, Mozambique, Myanmar, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Paraguay, Rwanda, Sierra Leone, Solomon Islands, South Sudan, Sri Lanka, Sudan, Tajikistan, Timor Leste, Uganda, Uzbekistan, Yemen, Zambia, Zimbabwe

No Data destinations

$3.45/min to make calls (excluding premium numbers); $1.15/min to receive calls; 91c to send texts (excluding premium numbers)

Azerbaijan, Bhutan, Bosnia & Herzegovina, Cape Verde, Cuba, Djibouti, Equatorial Guinea, Lebanon, Lesotho, Maldives, Mali, Mauritius, Namibia, New Caledonia, Niger, Sao Tome and Principe, Seychelles, Suriname, Tanzania, Trinidad & Tobago

No service destinations

In these destinations there are no calling, text or data roaming services available at all:

American Samoa, Andorra, Bahrain, Burkina Faso, Central African Republic, Chad, Comoros, Eritrea, Ethiopia, Falkland Islands, Iran, Libya, Madagascar, Malawi, Marshall Islands, Mauritania, Mayotte, Micronesia, Monaco, Netherlands Antilles, Niue, Norfolk Island?, North Korea, Palau, Pitcairn, Reunion, Russian Federation, Saint Helena, Saint Pierre and Miquelon, Senegal, Somalia, Swaziland, Syria, Togo, Tunisia, Turkmenistan, Tuvalu, Ukraine, Venezuela, Wallis and Futuna, Western Sahara

In-flight and cruise Ship Roaming

It’s easy to use your 2degrees mobile while flying or cruising, whether you’re on Prepay or Pay Monthly.

• Calling: $5.05 per minute
• Receiving calls: $1.15 per minute
• Sending texts: $0.91 per text
• Data: Data roaming is not available

Cruising

Please note that cruise ship roaming is restricted to certain routes, so check with your cruise liner if roaming is available on your vessel.

Click here for participating cruise ships.

In-flight

In-flight roaming is restricted to certain flights so check with your airline whether your flight is set up for In-flight roaming. Please click here for participating airlines.

In-flight Roaming will only work on selected aircraft that have In-flight Roaming equipment installed. Check with your airline for routes, destinations and the availability of In-flight Roaming. The use of In-flight Roaming may be restricted by the airline to reduce cabin noise. All calls will be charged on a per minute basis and will be rounded up to the next whole minute. In-Flight Roaming services are provided via satellite so you may notice speech delays of up to 3 seconds.

Cruise ship roaming will only work on selected vessels that have roaming equipment installed. Check with your cruise liner for routes, destinations and the availability of cruise ship roaming. All calls will be charged on a per minute basis and will be rounded up to the next whole minute.

Cruise ship and In-flight roaming rates exclude calling and texting premium rate and satellite phone numbers.