How can we help?
Can I disable mobile data on Orcon Mobile?
Yes, you can do this in the settings section of your device. It is important to note that if you completely disable the 3G or 4G ability of your device, then it may not work correctly. Unused data included in your plan will continue to roll over to the next month, for a maximum of 12 months.
Yes you can! This service is available with Orcon mobile.
018 directory charges will require Cash Allowance.How much does mobile data cost on Orcon Mobile?
All Orcon mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up add-on in order to continue using the service. For information on how to purchase a data add-on please visit the following FAQ here.
Please note that while unused data included in your base plan will roll over to the next month and be used before your new month’s data, unused data included in the top-up add-on will expire after 30 days.
To see more information on Orcon Mobile charges; please visit our website.Does it cost to receive a text message?
Not for most texts (e.g. from an actual person).
- The only text messages that you will be charged for receiving are those that contain a product/service that you have ordered (like a ringtone or mobile wallpaper).
- Charges for these vary and will be billed on your next invoice
These services will count towards your Cash Allowance add-on which will be required before you can use these services.How do I connect my phone to my wireless network?
Not all phones are created equal but to save you some time we've put together instructions for connecting Android and Apple devices below:
- Press the "Home" button, then "Apps" and navigate to "Settings"
- Under "Wireless and Networks", make sure "Wi-Fi" is turned on, then tap "Wi-Fi".
- Your phone will scan for available wireless networks (to re-scan tap the "Scan" button). Tap the network you want to connect to.
- Enter your wireless password and tap "Connect"
- Tap "Settings" then "Wi-Fi". Make sure it's switched on and you should see a list of networks.
- Tap the network you want to join, enter the password and tap "Join"
Both Android and Apple devices will have this little fella to show that you're connected to the wireless.
There might be a few different reasons for that you've been charged for a text message against your Cash Allowance when you have unlimited text messages with Orcon Mobile. Here are some common occurrences that a text will be charged and not included in your text add-on:
- The text may have been to enter a competition
- The text may have been a donation
- The text may have been a vote
- The text may have been sent to an international number
- The text may have been a multimedia message
By default any text messages that cost more than $0.20 is blocked on Orcon mobile.
Changing mobile plans with Orcon is super easy! You have a few options open to you.
- Visit mobile.orcon.net.nz to purchase an add-on or change plans
- Call 0800 56 46 87 to upgrade or sign up on new plan
Changing your plan will occur immediately and the new plan will be charged to your next Orcon invoice. Any unused minutes or data from your old plan will carry over to your new plan and will be used first. If unused they will expire at the same time your original plan was set to expire.I can't send a multimedia/MMS message.
You will need to ensure that your phone is capable of sending multimedia messages, and also that the phone you're sending the message to is capable of receiving MMS messages.
These services are not considered standard text messages and therefore they will require Cash Allowance to be topped up onto your account in order to use.
To configure your phone for multimedia messages, or for instructions on how you can send one from your phone, please refer to your mobile's instruction manual. The access point details that you will need are located here.I'm not receiving text messages
Before you call us, there's some basic troubleshooting you'll need to do:
- Firstly, get somebody to send you a test message - or even send an SMS to yourself!
- If you don't receive the messages, try turning your phone off and on again. You'd be surprised how often this 'fixes' most electronic issues!
- If you are still not receiving messages after trying these troubleshooting steps, please get in touch with us on 0800 13 14 15 and we'll see what we can do to help.
We're really sorry to hear that you're thinking about cancelling. If there's something that you think we could do better to help you to stay then please let us know!
If you still want to cancel though, then you can do this by visiting mobile.orcon.net.nz, or by calling 6896 for the voice menu. Alternatively, please give us a call on 0800 13 14 15 and one of our friendly staff will assist you with closing your account.
When you cancel, your mobile services will cease at the end of your current plan period and your current Orcon mobile number will be lost. After 14 days any roll over data you have accumulated will expire.
If you change your mind on cancelling you can log back in to mobile.orcon.net.nz and purchase a new plan bundle to re-activate.
In order to make international calls from your Orcon mobile you will need to purchase the Roaming packs. This add-on is a one off charge that will give you minutes, texts and data that can be used on ad-hoc services like international calling. It will be charged to the Orcon invoice following its purchase.
Once the add-on has been purchased simply dial out like you would from your home phone - don't forget to enter in the country code of the country you're calling though!Does it cost to ring Orcon’s call centre from my mobile?
No it doesn't! Give us a call on 0800 13 14 15 - it's free!How do I block a number from sending me TXT messages?
Some handsets allow you to block certain numbers from texting your phone. You can check whether this facility is available in your mobile's instruction manual.
If your phone doesn't offer this facility and the texts you're receiving are threatening or malicious give us a ring on 0800 13 14 15 and we will investigate the messages for you. Here at Orcon we believe that text-bullying is a very serious matter and we treat it as such.I already have an account with Orcon. How do I add mobile?
If you are an existing Orcon customer and would like to take advantage of the convenience of Orcon mobile, then you can sign up for this at https://www.orcon.net.nz/mobile/.
Or if you'd prefer, you can give us a call on 0800 56 46 87 and one of our friendly representatives will walk you through adding a mobile service to your Orcon account.Can I call 0900 numbers from my mobile?
We automatically bar 0900 numbers on Orcon Mobile accounts. If you need to call a 0900 number then you will need to use your landline, sorry.Can I call 0800 or 0508 numbers from my mobile?
Yes, 0800 & 0508 numbers are free-call numbers so there is no charge for making a call to them from your mobile.
Please be aware that some companies with 0800 or 0508 numbers will block calls from mobiles. If this happens, you should hear a recorded message letting you know which number to call instead. The alternative number is usually a landline and will count towards your monthly plan or add-on minutes.What happens to my Mobile data? Does it roll over?
Any unused data on your base plan rolls over to the next month (for up to 12 months). Additional purchased data from an add-on pack will stay valid for 30 days. Add-on data will always be consumed first, followed by roll-over data and then the data in your current month’s base plan.I received a credit warning notification, what should I do?
Orcon Mobile operates by drawing down minutes, text and data against the plan that you’re on. The cost of your plan along with any additional charges, such as MMS or International calling, appear on your subsequent bill. A limit of $150 applies within each period to avoid any unpleasant surprises on your bill, and if you’re within $25 of this limit ($125 used), then we’ll notify you. If you require more allowance then just contact us, and we can top you up.I need to purchase roaming allowance, extra data, or extra calls.
Add-On packs are available for Australia roaming, beyond Australia roaming, additional data or additional calling minutes. Login at https://mobile.orcon.net.nz/ for further details, and select “Buy Add-On” as required.How do I change plan, and what happens to my billing?
You can at any stage change plan (upgrade or downgrade) by selecting your preferred plan on https://mobile.orcon.net.nz/ and clicking “Buy Plan”. Your new plan purchase is effective immediately as is the start of the billing period. Any unused allowances will be available for use until the end of the original plan bill date, however, there is no ability to credit any part of the unused plan. If you wish to avoid this, we’ve added the option for you to have your upgrade plan commence at the end of the current plan, avoiding any overlap.Can I use my Orcon Mobile account with TXT-a-Park?
Unfortunately not, Orcon Mobile billing is not supported by the TXT-a-Park service.Why have I been billed twice this month?
Our mobile plans are billed every 30 days, so slightly more frequent than monthly. This means that you may occasionally get two bills on the same monthly statement – although this will be rare.How does Global Roaming on Orcon Mobile work?
Global roaming is enabled by default. For the most economic use of Orcon mobile while roaming you should purchase a roaming pack. These can be purchased at mobile.orcon.net.nz. For more information on casual rates while roaming take a look at the Roaming section on our Mobile Rates page here.Can I buy more NZ and AUS calling minutes?
You sure can. It's only $7 for another 50 minutes. Please note, these minutes do not carry over and will expire after 30 days if unused.How much is additional data?
Just $12 for 1GB of additional data. Please note, this data does not carry over and will expire after 30 days if unused.Orcon APN Settings
Because Orcon Mobile uses the Spark network, our APN settings are the same as Spark's!
You will need to create these access points:
APN Name: OrconData
Proxy: [not set]
Port: [not set]
Username: [not set]
Password: [not set]
Server: [not set]
MMSC: [not set]
MMS proxy: [not set]
MMS port: [not set]
Authentication type: [not set]
APN type: default (type this in)
APN protocol: IPv4
APN Name: OrconMMS
Username: [not set]
Password: [not set]
Server: [not set]
MMS proxy: 22.214.171.124
MMS port: 80
Authentication type: [not set]
APN type: mms (type this in lower case)
APN protocol: IPv4Can I keep my phone number if I move to Orcon Mobile?
Yes absolutely – Your Orcon SIM will be dispatched with a new number and your plan details already loaded onto it. Once it has been activated (by popping it in your phone and calling 6886) you can port your number across to Orcon by visiting http://mobile.orcon.net.nz.
Complete the registration process and then log in and go to the “Port your number” page. Fill out the information required and submit the porting request. This will move your number from your current mobile provider or Orcon post pay SIM card onto your new prepay SIM card.
The porting process will take between 2 and 4 business hours to complete and means that you won't need to give everyone a new number - they can just continue to call and text your existing number. This is valid for any mobile number from any NZ network.
For a complete overview of getting your mobile set up with Orcon, check out our helpful video below:Mobile Call and TXT Rates
Add on Packs
Add on Packs (mobile.orcon.net.nz)
NZ and Australia calling pack
NZ data pack
National calls and messaging
Casual NZ calling rate
Casual Text Rate
Rates as advertised by provider
Text to park
Directory assistance (018)
All calls are charged per minute, or part thereof.
Contacting Overseas from New Zealand
Calling or texting to Australian mobile and landlines is included in your Orcon mobile plans calling minutes. Contacting other destinations will be charged at the per minute/message rates below.
International calls and messaging
Casual Text Rate
United States of America
Global Roaming Rates
Going overseas and want to avoid big roaming bills? No worries, just purchase a Roaming Add-on in your My Mobile account and get access to inbound calling minutes, outbound calling minutes, text messages and data. Choice!
If you're visiting anywhere else that isn't covered by our roaming add-ons then you'll be charged at the per minute/message rates below. For a full list of roaming rates please see our rates page here.
To call NZ number / Voicemail
To call international number
United States of America
Aussie Roaming Pack (7 day pack)
Aussie Roaming Pack (30 day pack)
Aussie Roaming Data (30 day)
All other countries (30 Day Roaming Pack)
All other countries (30 Day Data Pack)
You can purchase any Australia and Global Roaming add-ons at My Mobile.
Things to know before you leave
Your Global Roaming is activated by default on your Orcon mobile but give us a call if you have any questions before you leave New Zealand on 0800 89 6624 or +64 9 929 1090.
Important: Before you leave remember to set up a voicemail PIN. This is required when you call your voicemail from overseas.
Still have questions?