If you’re an Orcon Power customer and got an email from us about changes to your power rates, check out more helpful info here.

• Why are my power rates changing?

  The price you pay for electricity is made up of a few different parts, like the cost of generating the power you use and getting it to your premises, to reading and maintaining your electricity meter. Every year, we review all the costs of providing electricity and update our power rates.

  The costs we pay to electricity generators have increased significantly over the last year. This makes up a significant part of what you pay and affects all power providers, as everyone must purchase electricity from these electricity generators. Costs from lines companies, which maintain the infrastructure that delivers power to your premises, have also increased.

  For Low Users, see “What’s happening with Low User rates?” below on why your Fixed Daily Charge rate is now changing.

• When are my rates changing?

  Refer to the email we sent you about the rate change to find out when your new rates take effect.

• What does my power bill pay for?

  Visit the Electricity Authority’s website for a breakdown of the costs an average household power bill contributes to and more about electricity pricing and rates.

• What’s happening with Low User rates?

  The Government is phasing out the Low Fixed Charge Tariff regulations over a 5-year period to create a fairer, more equitable system. This means you'll see an increase in your Fixed Daily Charge rates if you're on a Low User plan. You can find out more about the changes here.

• Will my discounts change?

  No, any discounts you’re getting will continue to apply.

• Can I change plans?

  You can change between Low User and Standard plans once a year in My Orcon.

  Deciding between Low User and Standard can be tricky. Learn more about your options here. When choosing between Low User or Standard, bear in mind that the Government is phasing out Low Fixed Charge Tariff regulations over a 5-year period. You can read more about that here.

Our Residential Power Consumer Care Policy is a guide to how we can work together to help you as an Orcon Power customer and outlines our commitments to you as your electricity retailer, how to help you manage your electricity costs, and more. You can read our full policy here.

Add power to your broadband plan and enjoy great value with our bundled power discount. You can save 10% off your base broadband plan and 10% off your power costs. Awesome!

This applies to your base broadband, homeline, and power plan but excludes any additional charges such as add-ons, overage, and toll calls.

Please note

The bundle discount for broadband and power replaced our prompt payment discount as of the 23rd of March, 2020 for new customers, and from 12th May 2021 for existing customers (an email was sent to all existing customers in April 2021 advising of the change to the bundled discount)

Need something else?

Check out our power page for more information or simply get in touch!

Switching your power to Orcon is easy and will usually only take a few days.

We recommend checking if you're under contract with your current power provider as there may be a fee if you switch.

Ready to switch? If you're new to Orcon, you can sign up online or give us a call on 0800 56 46 87 to get started. If you're already with us, easily add power to your account online in My Orcon.

It is important you let us know immediately if you or a family member are medically dependent on power, and requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection may result in loss of life or serious harm.

We will request evidence of medical dependency – you and your doctor or health provider need to complete the form below and return it to us by emailing info@email.orcon.net.nz
Click here to download a copy of the Medical Dependency Form

What will happen next?

Once we receive the completed form, we will make a note on your account.

You will receive a confirmation email to confirm that are now on our medical register.

We will contact you as soon as we become aware of any planned power outages that may affect the property listed.

During a power outage...

We suggest you refer to your emergency backup plan.

Or

Contact your local health provider to find out what your options are during the outage.

When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.

If you have any questions regarding Medical Dependency and your electricity, just get in contact with our friendly customer service team, and we’ll be happy to help you out.

Electricity charges consist of two components – a Fixed Daily charge (usually quoted in cents per day), and a Variable Usage charge (usually quoted in cents per unit of kWh [kilowatt hours]). Each bill has cost that’s made up of the fixed charge multiplied by the number of days within the billing period, and the variable charge multiplied by the power used over the period (or an estimate of this number). In some cases, you may have more than one variable charge related to different types of supply.

Electricity retailers are charged a levy by the Electricity Authority. Your old bill may show an “EA Levy”. The EA levy is small and we have chosen to include it within our variable charges rather than splitting it out separately.

The other factor that will impact the price is the choice between a Standard plan or a Low User plan. Click here to read more about that.