Our Residential Power Consumer Care Policy
Our Residential Power Consumer Care Policy is a guide to how we can work together to help you as an Orcon Power customer and outlines our commitments to you as your electricity retailer, how to help you manage your electricity costs, and more. You can read our full policy here.Our bundled broadband and power discount
Add power to your broadband plan and enjoy great value with our bundled power discount. You can save 10% off your base broadband plan and 10% off your power costs. Awesome!
This applies to your base broadband, homeline, and power plan but excludes any additional charges such as add-ons, overage, and toll calls.
The bundle discount for broadband and power replaced our prompt payment discount as of the 23rd of March, 2020 for new customers, and from 12th May 2021 for existing customers (an email was sent to all existing customers in April 2021 advising of the change to the bundled discount)
Need something else?How long does it take to switch to Orcon Power?
Switching your power to Orcon is easy and will usually only take a few days.
We recommend checking if you're under contract with your current power provider as there may be a fee if you switch.What should I do if I am medically dependent on power?
It is important you let us know immediately if you or a family member are medically dependent on power, and requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection may result in loss of life or serious harm.
We will request evidence of medical dependency – you and your doctor or health provider need to complete the form below and return it to us by emailing firstname.lastname@example.org
Click here to download a copy of the Medical Dependency Form
What will happen next?
Once we receive the completed form, we will make a note on your account.
You will receive a confirmation email to confirm that are now on our medical register.
We will contact you as soon as we become aware of any planned power outages that may affect the property listed.
During a power outage...
We suggest you refer to your emergency backup plan.
Contact your local health provider to find out what your options are during the outage.
When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.
If you have any questions regarding Medical Dependency and your electricity, just get in contact with our friendly customer service team, and we’ll be happy to help you out.How much does Orcon Power cost?
Electricity charges consist of two components – a Fixed Daily charge (usually quoted in cents per day), and a Variable Usage charge (usually quoted in cents per unit of kWh [kilowatt hours]). Each bill has cost that’s made up of the fixed charge multiplied by the number of days within the billing period, and the variable charge multiplied by the power used over the period (or an estimate of this number). In some cases, you may have more than one variable charge related to different types of supply.
Electricity retailers are charged a levy by the Electricity Authority. Your old bill may show an “EA Levy”. The EA levy is small and we have chosen to include it within our variable charges rather than splitting it out separately.
The other factor that will impact the price is the choice between a Standard plan or a Low User plan. Click here to read more about that.