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How do I get a new SIM card?
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- Go on to the online portal.
- Book your SIM card swap date.
- Confirm your postal address for your new SIM card.
We will send your new SIM card (via courier) seven (7) days before you’re booked to swap your SIM card.
Your current SIM card will stop working after 31 July 2023, so you need to swap to a new SIM before this date.
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If you don’t book a date yourself, on 17th April, we will automatically book a date for you and let you know by email and SMS. You will still need to go online and confirm the delivery address for your new SIM card before we can go ahead with the swap.
If you fail to swap your SIM card, after 31 July 2023, your current one will stop working.
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You still need to confirm the delivery address for your new SIM Card via the online portal.
If you need to, you can change your booking date and time from there as well.
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If you don’t want to swap your SIM card, it will stop working after 31 July 2023 which will result in your plan ending and you losing access to mobile service.
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You will receive reminders via SMS as it gets closer to your booked SIM swap date.
We will send your new SIM card to your confirmed address (via courier) seven (7) days before you are booked to swap SIM cards.
On the day of SIM swap, you will receive a SMS notification when it's time to remove your old SIM card and replace it with your new SIM card (only do so when you receive the notification).
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Yes, you can! Up to seven (7) days prior to your SIM swap date, go to orcon.net.nz/simswap and update your details there.
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We’ll send you a lot of reminders closer to the time, so hopefully this doesn’t happen, but if you miss your SIM swap date, you will need to find and swap your SIM card as soon as possible to regain your mobile service.
Your current SIM will stop working after your SIM swap date and you’ll need to put in your new one to continue receiving mobile service.
If you’ve misplaced your SIM card or have any other issues, you can email us at simswap@email.orcon.net.nz or call us on 0800 13 14 15.
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You can “snooze” your SIM swap for up to 72 hours which pushes it back up to three (3) days. Go to orcon.net.nz/simswap to pick a date and time that suits, up to 72 hours away.
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If you’re a few days out from your SIM swap date and your SIM card still hasn’t arrived:
- Check your track and trace link: This can be found either in your tracking email or by logging into the online portal.
- Extend your swap: Log into orcon.net.nz/simswap, and select ‘Choose a different date and time.’ You can then choose a time that is up to 72 hours from your booked SIM swap date.
If your SIM shows as delivered, but you’ve either not received it or lost it:
- Go to any 2degrees retail store with valid photo ID and grab a new SIM from them. They will be able to help swap your SIM too.
- Email us asap to organise a new SIM at simswap@email.orcon.net.nz.
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The most reliable way to save any important voicemails is to play them over speaker phone and record them on another device. Please make sure you do this before swapping your current SIM card to the new one, as any current voicemails won’t be accessible anymore once the new SIM is activated.
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Before you swap your SIM card, it’s a good idea to back up any contacts saved in your current SIM card, so you don’t lose any phone numbers of your nearest and dearest. You can see below how to do this.
iPhone users
For iPhone users, your contacts are by default saved to your phone. If you think you might have some contacts on your SIM, follow these steps:
- On your iPhone, open the “Settings” app.
- Tap Contacts > Tap on “Import SIM Contacts”.
- If asked, choose where you want to import your SIM card contacts.
- Wait for the import to complete.
- Open Contacts and make sure that your contacts are imported.
Android users
- Go to your Contacts app.
- Go to the menu and tap on settings.
- Tap ‘Import/export contacts’.
- Tap on Import.
- Select your SIM card and then tap Import.
- Tap on ‘All’ in the top left corner then tap ‘Done’ at the bottom of your screen.
Other
- Go to your contacts.
- Select menu or options.
- Settings > Import Contacts > Import from SIM.
You may need to refer to your phone’s user guide for specific settings.
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We’ll send you a lot of reminders closer to the time, so hopefully this doesn’t happen, but if you miss your SIM swap date, you will need to find and swap your SIM card as soon as possible to regain your mobile service.
Your current SIM will stop working after your SIM swap date and you’ll need to put in your new one to continue receiving mobile service.
If you’ve misplaced your SIM card or have any other issues, you can email us at simswap@email.orcon.net.nz or call us on 0800 13 14 15.
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Your SIM card will have a SIM number – this is a unique 15-digit number we use to know what SIM card your mobile number should be working on.
Closer to your SIM swap date, you’ll receive an email containing the last 4 digits of your SIM number. You can also see this when you log in to the SIM swap portal.
- Make sure the SIM number on your SIM card matches the one on your email or in the portal. If it matches, you’re good to swap!
- If it doesn’t match, please email us as soon as possible on simswap@email.orcon.net.nz or visit any 2degrees store with valid photo ID and they can get you sorted with a new SIM.
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Yes, you can swap your SIM any time after you’ve received it. This might even suit you better, as you can choose any time that’s convenient to you and don’t have to wait until your booked date.
Swap your SIM any time after you have received it by visiting orcon.net.nz/simswap and click on the ‘Swap your SIM now’ button.
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This process to swap your SIM starts when you receive the SMS to swap your SIM. It will usually take 10-20 minutes. In some cases it could take up to 50 minutes. During this time, your phone will be out of service.
We’ll text you on your new SIM card when it’s completed.
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We will send you a text message when it’s time to swap your SIM card, based on the date and time you’re booked in for. Once you receive the text telling you to swap your SIM card, you can go ahead and swap them. You need to wait until you receive this text, otherwise your new SIM card won’t work.
Or, if your new SIM card has arrived, you can swap it before your booked time, whenever you’re ready, by heading to orcon.net.nz/simswap
- Log in with your mobile number.
- Click on “Swap your SIM now”.
- Wait for the text confirmation and pop your SIM card in.
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You will be provided a 3-in-1 SIM so you can pop it out to the size you need for your phone.
If you’re unsure on which SIM to use, you can see below the three different size options.
- Standard (25 x 15 x 0.76mm)
- Micro (15 x 12 x 0.76mm)
- Nano (12.3 × 8.8 × 0.67mm)
For the right SIM card size, you may need to refer to your mobile phone user guide.
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Here’s how you can change the SIM card for most newer models of phone.
Before you start, it might pay to find a flat surface where you won’t be disturbed.
- Grab the SIM pin provided with your new SIM card.
- Poke the SIM pin into the hole on the side/top/bottom of your phone. Push firmly.
- The tray should then pop out. Carefully pull out your SIM tray.
- Switch the old SIM card with the new one and slide the tray back in until it clicks and is fully flush with the edge of your phone.
If you have an older model phone, the SIM card may be behind the battery.
If you want more details of how to do this, refer to your mobile phone user guide.
If you need help, you can head to a 2degrees store with valid photo ID and they’ll be able to assist you with swapping your SIM.
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Most of our plans are staying the same, so in this case, you won’t notice anything different about your plan data, texts and calls. There are a handful of plans that have changed slightly, we sent details of your new plan and updated terms and conditions in the emails we’ve sent you, so you should have a record there. Otherwise, log in to My Orcon and you’ll see your plan details displayed in there too.
There are some changes to roaming and casual rates on your new plan, you can read more about these below.
It’s important to note that when you swap your SIM card and move to your new plan, any existing Carryover Data or Minutes you have stacked up on your account will be lost.
Don’t worry though, we’ve got you covered. When you swap your SIM card you’ll get a whopping 100GB of NZ Carryover Data for free, so that’ll be a nice cherry on top of your new monthly plan. 100GB valid for 12 months. Full promo terms can be found below.
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Yes, once you swap your SIM you can use your Orcon plan for just $8/day in over 100 destinations worldwide. We also have Roaming Data Add-ons for faraway places. You don’t need to switch anything on or fiddle with settings. Get off the plane and it just works so you can get on with your trip.
Please note – your phone will automatically trigger the $8/day roaming when you use data, send a text, or make a call whilst overseas.
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If you don’t want to incur any additional roaming charges whilst overseas, put your phone in flight-mode and connect to local WiFi where available. You could also switch off your mobile phone completely.
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Your bill will look the same as it did before, but you’ll see that you’re only charged one monthly mobile charge now, which works out better for you! If you were advised of any changes to your mobile plan, these will be reflected on your bill too.
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We just need to make you aware of a small change to the way your mobile data usage is calculated.
After you swap your SIM card, your minimum data session will change from 10KB to 46.08KB.
What does this mean for you, you ask? Great question. It’s likely you won’t notice any difference. In a nutshell, the smallest amount of mobile data you can use is increasing, ever so marginally, so you may notice you use slightly more data over time.
It’s such a small amount of data, for example, 1MB of data has 1000KBs, so we’re talking really small here.
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When you swap your SIM, the casual rate for making calls to NZ and Australia will change to $0.69/m.
You can see all your new standard calling rates on the 2degrees website here.
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As you’re moving to a new plan when you change your SIM, there are some changes you can expect. Don’t worry, they’re mostly great changes. We’ve updated our Terms and Conditions to reflect these.
Please be aware that by confirming your SIM swap activation date, you agree to these new plan terms and conditions which you can read here.
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You need to swap your Orcon Mobile SIM card as your current one will no longer work after 31 July 2023.
By swapping your SIM card, you’ll get on to the fantastic 2degrees mobile network. We’ve spent over 1 billion dollars on it, to help cover 98.5% of the places Kiwis live and work. Because we’re on the same team now, to keep your mobile service running, we will be switching your mobile number over to the network powered by 2degrees.
Don’t worry, you’ll still be a Orcon Mobile customer and your largely how you use your phone today won’t change.
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We will apply 100GB NZ Carryover data to your account upon successful completion of your SIM swap. The 100GB is valid for 12 months. Full promo T&Cs can be found below.
Any monthly data allowances will continue to be applied. Data packs nearest to expiry will be consumed first. You will be able to view data balances any time via My Orcon Mobile.
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In most cases your plan will remain the same or may come with more data and calling. There may also be some changes to your monthly charge. You can see a summary of any changes in the email we sent you.
After you swap your SIM, your mobile plan will only be charged once a month (just like Orcon broadband) instead of every 30 days, which makes thing nice and simple and works out better for you.
Your mobile plan will renew on your billing date after you swap your SIM.
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Unfortunately, once you’ve swapped your SIM card, you’ll need to re-set up your voicemail and you will no longer be able to retrieve any past voicemails. We recommend saving any important voicemails before swapping your SIM card. You will also need to set a new greeting as your current one will not be saved.
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Yes, from now on you’ll need to use 202 to access your voicemail. When you first swap, you will need to re-setup your inbox and set a new greeting.
And don’t worry when you hear the ‘Welcome to 2degrees voicemail’ greeting each time you call 202. You’re in the right place.
It’s just that once you’ve swapped your SIM, not only will your mobile be powered by the 2degrees network, but you’ll also start sharing the same great voicemail service that 2degrees customers use.
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Don’t worry, you’ll keep the broadband discount you currently receive for having both Mobile and Broadband with Orcon.
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Don’t worry, you’ll still be able to log in to your My Orcon Mobile to check your balances, usage, change your plan and buy extras. Log in to My Orcon and click on the Mobile tab in the menu.
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No, you’ll keep the same mobile number you have today.
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No, you’ll still be a Orcon Mobile customer and will be charged on your Orcon bill, just as you are today. The difference is that we’ll be delivering your mobile service over the 2degrees network.
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If you can’t see the date you want, it may either be too soon (we won’t be able to get your SIM to you in time), the time and date might be full, or the date and time might not be available. Get in touch with us if you’re having trouble finding a date or time that suits.
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We have loads of spots available, so you should be able to find a time to suit. If you’re having trouble, get in touch with us and we can help you out. The easiest way to get hold of us is to email us at simswap@email.orcon.net.nz.
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If your address isn’t correct:
- Log in to the online portal.
- Click on ‘Choose a different delivery address’.
- Enter your address
- Once done, click on the Confirm button
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You will need to login, book a date and confirm your address for each mobile number you have on your account.
You will need each physical mobile phone to do this as each connection will be sent a one-time verification code to login to the portal.
If you get all your new SIM cards sent to the same address, take note of the mobile number and SIM number of each so you don’t get them mixed up.
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Check your phone for SMS as the verification code is sent to your phone. Each verification code is valid for 1 hour and for one time use only. The code may take up to 60 seconds to arrive.
If you don’t receive a verification code, you can request a new one via the online portal. Just click on ‘Resend verification code.’
If you’re having issues, please email us at simswap@email.orcon.net.nz and we’ll see how we can help.
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- The best way to get in touch with us is via our dedicated email at simswap@email.orcon.net.nz
- You can also visit one of 2degrees’ 56 retail stores with valid photo ID. You can find your nearest 2degrees store here.
- Otherwise, if you need to speak to us urgently, call Care 0800 13 14 15.
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If you’ve swapped your SIM card, but it’s not working as it should, try out the below steps to see if it fixes the issue.
- Switch flight mode to on, then switch it off again.
- Turn your phone off for 30 seconds then turn it back on.
- Check your SIM card has been inserted correctly, the corner on the SIM card should line up with the one in your SIM slot.
- Take out your SIM card and re-insert it.
If none of these work, you can try the below steps:
Put your old SIM in your phone
- If it works, then your SIM hasn’t been swapped. Please email our team to rebook your swap.
Set network to automatic - iPhone
- On your iPhone go to Settings
- Tap Mobile/Cellular > Network Selection
- Toggle the Automatic switch to On
Set network to automatic - Android
- On your Android phone or tablet, open the “Settings” app.
- Tap on Wireless and Networks > Network operators (This may be under Connections)
- Toggle “Automatically select network” to on.
Still having trouble?
- Email us on simswap@email.orcon.net.nz.
- Visit a 2degrees retail store with valid photo ID. You can find your nearest one here.
- Call us on 0800 13 14 15.
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Firstly, on your phone, try turning flight mode on and off, or try turning your phone off for 30 seconds, then turn it back on.
If this doesn’t work, you should check your phone’s APN settings. You can see where to find your phone’s APN settings below.
Change APN settings on iPhone
- On your iPhone go to settings
- Tap Mobile/Cellular > Mobile Data Network
- Enter details as shown below
Change APN settings on Android
- On your Android phone or tablet, open the “Settings” app.
- Tap on Wireless and Networks > Access Point Names (This may be under Connections)
- Tap on the APN you’d like to edit. If you can’t see any, tap on the + button or on the menu button and tap “Add APN”
If you can’t see find your APN settings check your mobile phone’s user guide for instructions.
Once you’ve found them, they should be set as below.
Mobile Data APN Settings
Username: leave blank
Password: leave blank
APN: internetMMS APN settings
Username: leave blank
Password: leave blank
APN: mms
MMSC: http://mms.2degreesmobile.net.nz:48090
MMS proxy: 118.148.1.118:8080
MMS max message size: leave as default size
MMS UA Prof URL: leave blank -
You may experience delays in receiving short code or premium SMS messages (eg. verification codes from banks). This is because the sender of these messages needs to update their systems to recognise that your number has moved to a different network. This could take a few days.
For iPhone users, this may also impact your ability to use iMessage and FaceTime until this has been updated.
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We’d love to help. Here’s how you can get in touch with us:
- Email us on simswap@email.orcon.net.nz.
- Visit a 2degrees retail store with valid photo ID. You can find your nearest one here.
- Call us on 0800 13 14 15.
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All you need to do is replace the SIM card in your 4G backup modem. That's it. You need to do this by 31 July 2023, as after this date your current SIM card will stop working.
If you fail to replace the SIM card in your modem, your current broadband connection will continue as it does today, but if your broadband connection stops working for whatever reason, your 4G Backup service won’t work.
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We’ll do the hard yards and send you a new SIM card for free, to the address we have on file for you.
You should have received an email from us with more information and a chance to update your delivery address if required.
If you haven’t seen an email and haven’t received your new SIM card by the end of May, please visit a 2degrees retail store or email us on simswap@email.orcon.net.nz.
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When you received your new SIM card, there would have been instructions included in the pack.
If you’ve lost or misplaced these, we’ve got you. See how to swap out your SIM below.
- Turn off your 4G Backup Modem.
- Locate the current SIM card which is inserted into your modem (this should be on the left-hand side).
- Gently push on the SIM card until it pops out.
- Carefully take out the SIM card.
- Grab your new SIM card, making sure you use the standard size (below), as you’ll receive a 3 in 1 SIM card from us (just be careful you don’t pop out the micro or nano SIM by mistake).
- Insert the new SIM card, ensuring that the chip faces towards the front of the modem. Insert the side with the cut-off corner first and press into the slot that you removed your old SIM card from.
- Turn your modem back on.
- Once the green LTE signal light is back on, you’re good to go. That's it!
- Standard (25 x 15 x 0.76mm)
- Micro (15 x 12 x 0.76mm)
- Nano (12.3 × 8.8 × 0.67mm)
If you need help, you can head to a 2degrees store and they’ll be able to assist you with swapping your SIM.
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If you don’t want to replace your SIM card, it will stop working after 31 July 2023 which will result in you losing your 4G Backup service.
Don’t worry, your Orcon broadband connection will continue to work as normal, but should this go down for any reason, your 4G backup service will no longer work if you fail to replace the SIM card in your modem.
The best bit? once you’ve replaced your SIM card, you’ll get 100GB of NZ Carryover Data for free, loaded onto your Backup SIM! Nice. T&Cs apply. Full T&Cs can be found below.
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Check that the green LTE lights on the top right corner of your modem “LTE signal” are glowing green. If they are, you’re all set.
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If the green “LTE” and “LTE signal” lights on the top right corner of your modem are not glowing green.
- Try and turn the modem off for 30 seconds, and turn it back on again. Wait a few minutes and check if the LTE signal lights turn on.
- Email us at simswap@email.orcon.net.nz
100GB Promo terms and conditions
100GB NZ Carryover data applied to customers account before the 1st of the month after SIM swap. You must have swapped your SIM card by 31 July to be eligible for free data. Data can be carried over for up to 12 months. Monthly plan data used first then Carryover Data.
100GB Promo terms and conditions
100GB NZ Carryover data applied to customers account before the 1st of the month after SIM swap. You must have swapped your SIM card by 31 July to be eligible for free data. Data can be carried over for up to 12 months. Monthly plan data used first then Carryover Data.
100GB Promo terms and conditions
100GB NZ Carryover data applied to customers account before the 1st of the month after SIM swap. You must have swapped your SIM card by 31 July to be eligible for free data. Data can be carried over for up to 12 months. Monthly plan data used first then Carryover Data.