How can we help?
Learn all about Fibre Broadband and what is involved in the installation procedure.
Frequently Asked Questions
Fibre is the best broadband service available on our network, delivering our most superior internet performance. Fibre provides a reliable, consistent experience throughout the day and allows you to get all your tasks completed online much faster.
You can sign up for Fibre with online by selecting the plan you require and entering your address. Alternatively, you can also sign up with our Sales team on 0800 56 46 87. When you submit an order with our team for Fibre services, we will then request your local Fibre company to complete the installation.
- With Fibre broadband the home phone operates over the Fibre internet connection and the copper line is removed/reutilized to complete your Fibre installation.
- If you have a medical alarm or security system running through your landline, we recommend contacting your manufacturer to confirm if it will operate over the Fibre network.
- Homeline services through the Fibre network also do not operate in the event of a power outage.
Fibre connections generally take 5-10 business days for remote connections (when an Optical Network Terminal is already installed in the premise). If you require the Optical Network Terminal to be installed, the installation can take up to 3 months depending on consents.
There are a variety of methods to install Fibre and we will choose the best option for each property. The installation plan of the Fibre connection is agreed with you before the work begins.You can read more about Chorus Fibre installation methods here.
- You can certainly retain your existing phone number with any upgrade to Fibre requests.
- We will supply you with a modem rental for a one-off delivery cost of $14.95.
Fibre broadband uses optical fibre technology which is the fastest and most reliable internet service currently available. The broadband speeds you experience are dependent on the the plan you select and a range of factors such as the number of devices connected to the internet, your modem and cables, your computer/device and any applications/programs running in the background.
You can test your broadband speeds at anytime here. Listed below are our recommendations for the most accurate results:
- Make sure nobody else is online.
- Use an Ethernet cable to plug a computer into your modem.
- Ensure that there are no programs, applications or other web pages running on your computer at the time of the test.
Click on one of the links below to view the the offer summary for your desired product type.
How to contact Orcon
We love great customer services and you’ll be happy to know that whenever you contact us for any technical, billing or account related query you’re talking to someone based right here in New Zealand.
We have made some changes to the way customers can contact us:
For all general queries – that’s help with your account, questions about a service or plan upgrade and any other random questions that aren’t tech-related – you’ll need to email us directly via our contact form.
We have a top team of email agents based in NZ ready answer your email. Our email hours are 9am-7pm Monday to Friday and 10am-5pm on weekends and public holidays and we aim to get back to all emails within a few hours. Just make sure to include the important details (account number, phone number, email address – you get the drill) so we’ll be able to find your account and help even faster.
We've invested heaps of time making sure everything is at your fingertips – so before emailing or calling, it’s worth checking out our awesome online support section to see if you can find help that way.
The MyOrcon online account tool has also been upgraded to do awesome things. You can view your bills, data and power usage, move your connection to your new house, add new products and services and even change your plan. Log in to your account here and see what’s on offer, or download the mobile app from the App Store or Google Play.
All technical queries can be taken over the phone by our experienced technical support team.
Technical queries include things like: troubleshooting for your internet connection, homeline services, VoIP services, mobile services and webmail products. Our team can also assist you with setting up your modem and WiFi settings.
Got a technical issue? Call us on: 0800 13 14 15. Our highly experienced tech team is available from 8am-10pm Monday to Friday, 8am-8pm on Saturday, and 10am-8pm on Sunday and public holidays.
Orcon now offers live chat for quick questions and fast responses. You can use our Live Chat option through our website by selecting the "Help" option at the bottom of the page! Our chat hours are 9am-5pm Monday to Friday. You can find more information about our Live Chat option here.
Got something to tell us?
We want to keep our customers happy and welcome feedback. If there’s anything you’re not happy about, the sooner you let us know the better – email us: email@example.com or fill in our contact form here.What is Gigantic Fibre?
Gigantic Fibre is the fastest broadband plan we offer – it’s capable of download speeds up to 900Mbps and upload speeds up to 450Mbps.
Our Gigantic Fibre plan has no data caps – it’s totally unlimited, with no hidden usage policies. That makes it perfect for households with heavy internet users (or if you just fancy having the quickest connection).
How do I get connected?
If you already have fibre the process is very quick and easy – it’ll only take a few days to get you up and running on Gigantic Fibre.
If you’re not yet set up on fibre, we’ll need to get it installed in your house. That process can take a bit longer, but we reckon it’s well worth it.
New to Orcon
If you’re in a fibre-capable area you can go ahead and sign up online or give our friendly Sales team a call on 0800 56 46 87.
For the clever folk already with Orcon, head to My Orcon to order your upgrade or give the team a call on 0800 56 46 87.
Note: fibre customers in Ultrafast Fibre and Northpower areas may need to have a technician come out to install a new ONT (that’s the fibre box installed on your wall).
Will I need a new modem?
We’ll send you a free rental fibre-capable modem if you’re new to Orcon, or if you’re already with Orcon but your current modem isn’t fibre-capable. You’ll just need to pay a one-off $14.95 postage and handling fee.
Maximum speeds will vary and are affected by various factors, including how your device is connected to the internet (e.g. using an Ethernet cable is far better than using Wi-Fi), the capabilities of your device, the number of devices connected, the time of day, and where the data is downloaded from.Business 4G Backup
4G Backup is a mobile broadband connection built into our fancy modem that kicks in automatically when your primary broadband service drops. No more lost transactions when your EFTPOS is taken out!
4G Backup is included in all Orcon Business plans.
Frequently Asked Questions
If internet goes down, your modem automatically connects to the 4G mobile network. If 4G coverage is not available in your area, you will connect to 3G. Check out this coverage map to see whether you’ve got 3G/4G coverage.
4G Backup will protect systems from disruption and safeguard your business with reliable internet connectivity.
The consequences of internet being down are immense. Just a few minutes of downtime can ripple across your business and cause loss of productivity and hits to revenue.
Having a backup connection provides continued ability to:
- Process transactions through Point-Of-Sale (POS) systems
- Digitally communicate with customers and suppliers
- Access cloud-based applications, security and file storage
1GB of Backup data per month. This will roll over to the next month for up to 12 months, so you can accumulate up to 12GB of backup data.
If you use your 1GB data allowance and all carryover data, additional backup data can be purchased for $10.43 per 1GB (excl GST). Just add the 'NZ Data Pack' via mobile.orcon.net.nz.
Note: We don’t casually charge for backup data – so you don’t need to worry about unexpected charges.
Sure is! You should only notice a very brief connection interruption when your modem automatically switches over to the backup internet.
Using 4G Backup
If you have Fibre: When the WAN icon on the front of your modem is flashing green, you’re connected to broadband. If the WAN signal is off, you’re using 4G Backup.
If you have ADSL/VDSL: When the DSL icon on the front of your modem is flashing green, you’re connected to broadband. If the DSL signal is off, you’re using 4G Backup.
Strong Signal: Your modem has excellent connection to 4G LTE mobile network.
Medium: Your modem has good connection to the 4G LTE mobile network.
Weak: Your modem has weak connection to the 4G LTE mobile network. Consider re-positioning your modem higher up and closer to a window.
Off: No 4G LTE signal detected. Re-position your modem higher up and closer to a window. If you still can't connect to 4G Backup, give our friendly team a call on 0800 70 10 50.
Yes, you will be provided with a free rental modem to help get you started. The modem will need to be returned if you decide to cancel your services with Orcon.
Please review this article on how to return your Orcon modem.
Our standard courier fee is $14.95 and this will reflect on your first invoice.
Please note: we will not charge you if we need to send out a replacement modem and will even send you a pre-paid and addressed courier bag to return your old modem.
We will send you a modem once a connection date has been established by the local installer (i.e. Chorus).
A track and trace number will be sent to the email address on the account once the modem has been picked up by the courier company.
The modem delivery timeframe is 2-5 business days from the day you receive the tracking details.
If you have just placed your order, please contact us via our contact form or on 0800 13 14 15 so we can forward this request to the appropriate team.
Please contact the courier company if the modem has already been picked up. All that is required is for you to provide them with the tracking details and the address you would like the modem redirected to.
If you have a tracking number then please check on the relevant website (details in the section below) to see where your modem is. It may be that the modem delivery has been attempted but is now at the couriers local depot waiting for you to call.
If you have not received a track and trace number please contact us via our contact form or on 0800 13 14 15 so we can find out where your modem is and get it to you as fast as possible.
The courier driver may have left the package in a secure area on your property.
Give the courier company a call if you cannot locate the modem. Their contact details are provided in the section below.
Courier Tracking Details
CourierPost: If your tracking number begins with S and ends with NOrcon Promotions - General Terms and Conditions
Tracking Link: https://www.courierpost.co.nz/track/track-and-trace/
Contact number: 0800 268 743
You can view our full terms and conditions by clicking on this link.Homeline International Calling Packs
At Orcon we offer a number of international calling packs for your homeline. See the following list for the calling packs on offer and the countries that are covered.
Please note these calling packs cover landline to landline calls only (for up to 100 hours of calling), unless specifically stated otherwise on the list.
Homeline International Calling Packs
Our Top 10 International calling pack covers your calls (for up to 100 hours of calling) for $10.00/month to the following countries:
Our Top 20 International calling pack covers your calls (for up to 100 hours of calling) for $15.00/month to the following countries:
Our Top 50 International calling pack covers your calls (for up to 100 hours of calling) for $25.00/month to the following countries:
Hong Kong mobile
Korea (South) mobile
The Apple TV 32GB offer is valid for a limited time only and is subject to change by Orcon without notice.
This offer is not valid with any other offers.
This offer comes with a 24 month contract and a $250.00 early termination fee applies. The Apple TV 32GB will be shipped once a Fibre connection is established and usage is recorded on the account.Orcon UE Boom 2 Offer
The UE Boom 2 offer is valid for a limited time only and is subject to change by Orcon without notice.
This offer is not valid with any other offers.
This offer comes with a 24 month contract and a $199.00 early termination fee applies. The UE Boom 2 will be shipped once a Copper connection is established (and usage is recorded on the account).Returning your Orcon Modem
When you first sign up with Orcon we may provide you with a free rental modem to help with getting your services up and running.
If you decide to leave us and cancel your services, the rental modem that was provided will need to be returned.
How do I return the modem?
A pre-paid return bag will be delivered to the address in which you had active services, and should arrive within 2 – 5 business days from the cancellation date.
Once you have received this, place the modem and cables in the bag and drop it off at your local post office (or organise for a courier to pick it up).
Can I change the delivery address?
If you would like to change the delivery address of the pre-paid return bag, simply email us with the desired address via our contact form on our website.
What if I am unable to return the modem?
If the modem is not returned, there will be a modem non-return fee of $100.00.What should I do if I am medically dependent on a homeline?
The Medical Dependency Register is for Orcon Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.
What is a Medical Dependency Register?
Orcon will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.
Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Orcon liable for any loss as a result of services not being provided.
Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.
Customers must apply to be on the Orcon Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.
Orcon does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.
Orcon will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.
The following medical conditions are indicative of reasons why a customer will want to be on the Orcon Medical Dependency Register:
• People who are known to be at high risk of respiratory emergencies.
• People who are known to be at high risk of mental health disorders.
• People who are dependent on medical technology in the home.
• People who are known to suffer from conditions which may cause them to suddenly lose consciousness.
• People who are at a high risk of cardiovascular emergencies.
• People with a known medical condition who live alone without the necessary support of others including those in remote locations.
This form is to be completed by the Orcon Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support.
Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.
Please download and email the completed form and medical certificate to: firstname.lastname@example.org
or post to:
PO Box 302362
Attention: Collections Team
- If you currently have an active phone or fixed line broadband service at your address then we’ll waive the setup fee when you sign up for a new 12 month contract.
- If there has been an active phone or fixed line broadband service at your address within the last 2-3 months, then we usually can set you up, and we waive the fee if you sign up for a 12 month contract. However, there is a possibility that extra work needs to be done, so if this is the case there will be a $99 installation charge.
- If you have a brand new address, or no internet or phone has been connected for quite a while, then there may be a full installation required. The charge for a full install is $299.
If you’re wondering about getting fibre (UFB) installed then our helpful sales team can also assist you with this. You can reach our sales team on 0800 JOIN US (0800 56 46 87). If you are looking for our business products then please call our business sales team on 0800 55 2000.
We’ll always endeavor to email you before going ahead with any extra charges relating to installation that aren’t covered in the sign up process. This means that if you purchase a plan online, we’ll make sure to let you know if anything crops up that wasn’t disclosed during sign up.What contracts apply when I join Orcon?
At Orcon we do not offer open term contracts for our broadband services.
A contract term applies when you sign up with us. This is so that we can cover the cost of nice things such as free installation, and a modem which other providers may charge you for.
A contract term applies to the following services:
• Copper Broadband (ADSL/VDSL) - minimum 12 month contract
• Fibre Broadband - minimum 12 month contract
• Power - minimum 12 month contract
For more information in regards to contract terms, please see our terms and conditions.Fibre FAQ
Ultra fast fibre broadband
Anyone who wants great, reliable, future-proofed broadband should be jumping on the fibre bandwagon. Fibre isn’t just about getting the fastest speed on one device, it’s about making sure multiple devices (admit it, you have a few – and will probably get more soon) within reasonable use, can connect at the same time and perform how they are meant to.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, let’s you stream music seamlessly, plus a whole heap more than you’d ever dream of.
In short – it’s really fast. Fibre uses glass cables and light to send data at – you guessed it – the speed of light. It also uses lasers and crystals in the process. To get the most out of your connection, plug your laptop, gaming console, or device directly into your modem using an Ethernet cable.
The variance on speed will depend on the speed test server location and capacity. We recommend you use linetest.nz using an Ethernet cable.
Please note, speeds can vary on all device as it does come down to the capability of your devices.
You will get a fibre compatible modem on a free rental basis with your new plan – no worries!
You sure can.
Some fibre installs are simple, and quick. Others – like apartments and houses down right of ways – can take longer, but it’s definitely worth it.
To be a little more specific, basic remote activation can take as little as five business days when fibre is already installed at your home. Whereas full installations with two visits from the install technician will take longer as new lines need to be organised into your home. The average is around 25 days, start to finish. But do note that this is dependent on a case by case basis. Rest-assured we’ll make sure you’re kept in the loop along the way.
The law requires other property owners who are affected by your installation to sign a consent form. If you are in a stand-alone house, you probably won’t need consent to be signed.
If you have a shared driveway, or live in an apartment or block of flats, the property owners around you will all need to agree to the installation that involves their property. Not to worry! The companies building the fibre network (LFCs) will manage getting these consents.
You can read more about the consents process in this article which will also provide you with all the relevant forms.
Chorus have put together some awesome videos that explain how the consent process works. Just click here
Your LFC will organise consents needed from property owners on your behalf, and will send the owners’ consent forms via post. To help speed up the process you can also download forms yourself and ask your neighbours to sign them if you like.
You can find your LFC and download fibre consent forms here.
There are a number of ways for getting fibre from the street to your home depending on your property type, the layout of your house and access or obstructions, such as gardens or trees.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP). Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you’ll need to consider keeping your copper cable, as well as installing a new fibre cable, to ensure they still fully work. But your LFC will discuss everything with you in person during the scope visit.
The New Zealand government covers the costs for all first time standard fibre installs. A standard install covers; the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the installation, as well as testing to ensure everything is working properly.
In some cases, not many, a house may require a non-standard installation. If this is you, your LFC will let you know during the scope visit when they first assess your property.
Some things that may mean extra costs include; a house situated more than 200 meters from the fibre connection point on the road, extra wiring or electrical work, additional connection point requests, such as hiding it behind a fence or in an unusual place.
I have just ordered fibre
We will update you accordingly via email when your order moves on to the next stage. You may also hear from your local installer in the meantime.
Unfortunately we're unable to share who has and hasn't given consent for your fibre connection. This is due to the privacy laws that govern the sharing of such information.
Build work is required to ensure fibre is able to reach your property from your local fibre company's network and the time this process can take will vary.
You will be notified accordingly via email once your order is ready to move on to the next stage.
You are required to be home during your appointment dates
You will be assigned a morning or afternoon appointment slot. The technician will give you a call prior to their arrival to ensure you are home for the appointment.
Most installations are done within four hours; some as quick as two. It all depends on the difficulty of your installation but the technician will be able to confirm this with you on the day.
There will be a team of around two to four technicians from your local installer coming around to do all the heavy work for you.
I've place an order, what now?
Once you place your order, we'll book an appointment for your connection. When an order has been placed, your current provider will be notified on the back-end that we wish to take over the services.
If you have not given us your current provider's account information, please get in contact with us here with the following details:
• Current service provider name:
• Account number:
• Name on the account:
• Homeline number (if applicable):
Is there anything I need to do in the meantime?
We will take care of placing the order for you, however we do recommend for you to do the following.
• Give your current provider notice that you are moving your services over to us.
• Leave your services active with your current provider so we can take over the existing service with minimal delay.
• If you have already scheduled a disconnection, please contact your current provider to stop the cancellation as the cancellation order will affect our ability to get you connected.
• Once you are connected with us, please contact your current provider to ensure that your account has been cancelled. This is to make sure that billing stops on their end.
ADSL and VDSL connections can take up to 10 working days to complete. If you select "ASAP" as your connection date when you sign up we'll book the next available appointment.
UFB is slightly trickier to gauge, as it depends on the property and what's involved in getting fibre into your premises. We'll ask the Local Fibre Company to connect you as soon as possible. If you need it connected on a specific date we can request it, if that date doesn't work out to be feasible we'll connect you as soon as possible thereafter. In some situations the Local Fibre Company will need to gain consent to install the services, if this is the case they will contact you to arrange this work.Who do I contact to make changes to my order?
Feel free to contact us if you wish to make any changes to the order you have placed.
Who do I contact?
• Changing Connection Type (ADSL/VDSL/Fibre)
Give our Sales Team a call on 0800 56 46 87.
• Adding/Removing Power
Give our Sales Team a call on 0800 56 46 87 or flick our Customer Service Team an email via our contact form.
• Adding/Removing Homeline
Flick our Customer Service Team an email via our contact form.
• Additional Add-OnsHow do I sign up for Orcon Broadband?
Flick our Customer Service Team an email via our contact form.
So you’re interested in signing up? Awesome! We offer two ways to get connected.
The first is via this website – click here to see our residential plans, select the plan you like, check the availability at your address and then follow the steps to submit your order.
If you prefer to talk to one of our ‘orsome’ Orcon people, give us a call on 0800 JOIN US (0800 56 46 87) and they’ll run you through the sign up process.How do I change my connection date?
We require as much notice as possible to change a date to something that suits. If you're trying to change it to an earlier date with short notice, we may not be able to secure that date due to technician availability and/or its fully booked.
Copper Connection (ADSL/VDSL)
Get in touch with our team via our Contact Form or over the phone on 0800 13 14 15 if you wish to change your ADSL/VDSL connection date.
Xbox One S warranty information
Awesome, you got your Xbox One S with your Gigantic plan – now there’s a few things to know about its warranty:
Your Xbox One S comes with a 24-month warranty with Microsoft. When your Xbox is on its way, we’ll send you an email – keep an eye out for the email as it will also include the warranty details. You’ll also get a warranty insert with the actual Xbox itself when it arrives.
If you need to make a claim for a faulty Xbox, Microsoft will require a proof of purchase. You can find this on your Orcon invoice (listed as: Xbox One S $0.00)
To make a claim, register your Xbox with Xbox.com here – it’s a good idea to register your product as soon as you get it so they have your information safe. Once registered, you’ll be able to see how many months remain on your warranty and request any repairs with Microsoft.
What if the Xbox is not working straight out of the box, or, it stops working within the first 20 days?
If your Xbox One S is faulty when it arrives or within the first 20 days, Orcon can replace it for you. Please contact us at https://www.orcon.net.nz/request_support and one someone from the team will be happy to help you out.What broadband packages does Orcon offer?
Orcon offers a range of different broadband packages to suit different needs. Click here to see what we've got available right now and place an order online!
If you'd prefer to speak to someone when you sign up, our friendly sales team are available on 0800 56 46 87.Family Filter FAQ
What is Family Filter?
Family Filter provides a non-intrusive first line of defense for your home against the more unsavory corners of the internet.When Family Filter is on it protects your family against:
Please note: We cannot guarantee that we block 100% of the above content, but we try our best, and block the vast majority. If you come across any content that is not blocked and you believe it should be you can let us know so we can update our system.
- R16+ sites, pornography, and nudity
- Known hacked or infected websites
- Dating, drugs, gambling, alcohol, tobacco sites
- Websites about hacking, the dark web, and other illegal activity
- Suicide and self-harm sites
How does Family Filter work?When Family Filter is enabled any material that fits the restrictions above will be filtered from any devices connected to your internet, including phones and tablets connected via Wi-Fi.All filtering is done in our network so you don’t have to load any software on your devices.
How do I enable Family Filter?Go to MyOrcon and the Family Filter option will be displayed on the dashboard. You will need to select "Subscribe" in order to enable this service.Once subscribed you will be able to turn Family Filter on or off through you MyOrcon account. Unsubscribing to the service will remove the service completely.Please note Family Filter is currently only available in the new MyOrcon.
How much does Family Filter cost?Currently we are offering Family Filter free for 12 months, once this offer expires you will be charged $5 per month.
Will Family Filter affect my speed?No, Family Filter will not interfere with your internet speeds. We use intelligent firewalls with sufficient throughput to ensure your internet speed is unaffected.
Do I still need Anti-Virus software if Family Filter is turned on?Yes, we recommend all devices have up to date security software installed.
Can I get alerted if someone in the house tries to access blocked content?Family Filter is anonymous and we do not provide any reporting facilities on blocked content.
Does Family Filter work with VPN/DNS products (i.e Unblock Us) or sites?
These internet services are not supported with our Family Filter product.
Yes, there are certain services that Spark provide which you cannot use if you are an Orcon Tolls customer. These are:
- DDI extension
- Dual number
- Faxability number
- Call re-address
- Priority service
Please check your Spark bill for these before deciding to become an Orcon Tolls customer.What are Call Waiting/Call Minder/Caller ID?
When you are on the phone and someone else calls you will hear four short beeps on the line. You can then switch between the calls by pressing the 'recall' button on your telephone.
Call Minder does the same job as an answer phone, but you don't have to have one sitting in your house. Record your own greeting that callers will hear. You can listen to your messages from any touch-tone phone in New Zealand.
Caller ID shows you the phone number of the person making the incoming call. You will need a Caller ID compatible phone, or a separate Caller ID display unit.
We will do our best to move your current homeline number with you to us at Orcon. If we can't, you will be provided with a random number.
What information do I need to provide?
Ensure the homeline number you are wanting to bring over is active with your current provider. We will not be able to transfer the number over to us if the number is not active.
If you have not given us your current provider's account information, please get in contact with us here with the following details:
• Current service provider name:
• Account number:
• Name on the account:
• Homeline number:
Orcon Genius is a super smart home phone service that runs via your broadband modem over the internet. It's easy to use, future proofed, and compatible with most broadband connections.
Genius puts your home phone over the internet using a technology called VoIP. You get to keep your existing phone number, and you don’t have to pay a separate landline rental.
You no longer need to use the phone jacks in your house; you just plug your home phone handset directly into the phone jack on your Orcon Genius modem and away you go.
Please note that if you have any monitored alarms, medical alarms, or other services that use a traditional home phone line, then you need to talk to your provider about finding an internet based or alternative solution. If the power goes out or if the modem has a fault, the phone service will not be able to work.What kind of fibre installation process will I go through?
The companies in charge of conducting the UFB installations around the country divide installations into three types, depending on the type of property.
If you live in a standalone house, near a roadside, these installs are normally the easiest to complete and require the least amount of work.
If you live down a right of way, or in a block of flats or apartment, there’s a bit more preparatory work needed before the technician can start an install, so this can slow things down a wee bit.
Right of Ways (ROW)
If you live down a driveway that is shared by one or more of your neighbours, then the installation becomes more complex.
Because the install process will affect other peoples' properties, the company doing the installation needs to gain consent from the owners of the houses that share your drive before they start work.
They will send letters to all the homeowners, and once these are all signed, they can start the work. This can begin to drag out if property owners are absent, overseas, or difficult for the LFC to contact.
If you live down a ROW, we recommend speaking with your neighbours who share your driveway, so that by the time they receive these consent forms they will know exactly what they are for, and will sign and send them back more promptly.
Multiple-Dwelling Units (MDUs)
The final type of installation is where you live in a building that has several apartments, units or flats. These are usually ‘Multiple-Dwelling Units (MDUs)’ (we love a good acronym in Telco land). With these installations, the technicians also require consent, this time from the property manager of your building. Once again, they will seek out your property manager, and have them sign a form saying they consent to the fibre installation going ahead.
Sometimes the best way to get the fibre to your house is underground. Just like laying electricity cables, or a gas line, this can require the installers to dig up some ground, or even cut some concrete.
The installing companies have what they call ‘a full reinstatement policy’ for all surfaces on a like-for-like basis. What this means for you is that your concrete will be replaced with concrete, turf with turf, although an exact match of surface isn’t guaranteed.What do I need for Broadband?
If you're looking at getting broadband at home, this is a list of everything you'll need to get setup for good old ASDL2+ broadband.
You will need an “ADSL2” broadband modem to connect to the Orcon broadband network. If you currently have broadband with another provider, then your existing modem should be able to connect to Orcon broadband. We can also rent you a modem if that suits.
Note: If you are signing up to one of our Orcon Genius plans then you will need one of our specially designed and shiny Genius modems, and we’ll be happy to provide one.
For us to provide you with broadband, your house needs to be wired up for broadband and phone services. If you already have broadband, then no worries. If you don’t we can take care of all the necessary wiring for you.
To separate the voice and data streams coming over your phone line, you need to have a line filter installed which provides phone and internet jack points.
You’ll need one for each jackpoint that has something plugged into it. You can buy them at any electrical goods store.
Note: not needed with Orcon Genius (because it’s really smart).
Ethernet, wireless or USB-capable computer
We generally recommend you have a 1Ghz or faster computer with an Ethernet networking card or USB port onboard to get the best out of the internet. If you want to use a wireless network, then you'll need a computer with wireless connectivity built in, or you can purchase a USB wireless adapter.
Still have questions?