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Electricity Outages and Faults
Learn about what you can do in the event of an electricity outage or fault.
Check for outages in your area
Your local lines company is responsible for fixing electricity outages and faults. If you need to report an outage that is not listed on your local lines company faults page, you can find their contact details for your area are on the top of your Orcon bill and inside your MyAccount page.
we have also provided a list of the lines companies contact details below.
Electricity outage services operate 24 hours a day, 7 days a week.
South Canterbury / Timaru
Visit the Alpine Energy Website
Phone: 0800 661 177
Waipukurau, Waipawa and surrounding districs
Visit the Centrallines Website
Phone: 0800 667 693
Papakura, Pukekohe and surrounding Bombay districts
Visit the Counties Power Website
Phone: 0800 100 202
Gisborne, Wairoa and the East Coast
Visit Eastland Networks Website
Phone: 0800 206 207
Kapiti and Horowhenua districts
Phone: 0800 567 876
Invercargill and Bluff districts
Phone: 0800 808 587
North Canterbury and Kaikoura region
Phone: 0508 607 080
Marlborough region
Visit the MarlboroughLines Website
Phone: 03 577 7007
Central Nelson city district
Visit the NelsonElectricity Website
Phone: 03 546 9256
Wider Nelson and Tasman, excluding Nelson city
Visit the NetworkTasman Website
Phone: 0800 508 100
North Otago / Oamaru
Visit the NetworkWaitaki Website
Phone: 0800 440 220
Wider Otago, excluding Dunedin
Phone: 0800 808 587
Northern Tararua / Southern Hawkes Bay region
Phone: 0800 80 80 39
King Country and Ruapehu districs
Visit the Lines Company Website
Phone: 0800 367 328
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Phone: 0800 89 POWR(7697)
Mid and Far North districts
Phone: 0800 867 363
Cambridge, Te Awamutu and surrounding districts
Visit the WaipaNetworks Website
Phone: 07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
Auckland (All Areas)
Phone: 0508 VECTOR (832 867)
Note: If your lines company is not listed in the above please call 0800 89 POWR(7697)
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