How can we help?
What happens to my phone if my Fibre broadband isn’t working?
If you have a fibre broadband and homeline service with Orcon your home phone will be reliant on your broadband connection being up and running. This means that, in the rare event that your internet connection is down or there is a power outage in your area, your home phone service (including calls to emergency services) will also stop working until your internet connection is restored.Will Ultra Fast Broadband affect my monitored alarm?
UFB is the future, and future proofing your home is important. Most clever alarm providers are on board! Sign up, then give your alarm provider a call. They will be able to sort you out.My Fibre has just been connected but there's been a problem
That’s ok – we’re here to help.
My modem is online but I don’t know how to set up my WiFi.
Click here for instructions on how to set up your wireless network.
The technician has left but my internet is not working.
Hopefully the technician has explained what the problem is and what his plan is to remedy it. If not, or if you still have concerns, please contact us so that we can get it sorted for you. If you've recently upgraded from ADSL and are using your new fibre modem make sure you old ADSL modem has been unplugged.
The technician has left and there is still work to be done to restore my property to its original state.
Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the re-instatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve – or if you have a safety concern, please contact us immediately.
Still have questions?