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What happens to my phone if my Fibre broadband isn’t working?
If you have a fibre broadband and homeline service with Orcon your home phone will be reliant on your broadband connection being up and running. This means that, in the rare event that your internet connection is down or there is a power outage in your area, your home phone service (including calls to emergency services) will also stop working until your internet connection is restored.Will Ultra Fast Broadband affect my monitored alarm?
UFB is the future, and future proofing your home is important. Most clever alarm providers are on board! Sign up, then give your alarm provider a call. They will be able to sort you out.Fibre FAQ
Why get fibre? Anyone who wants great, reliable, future-proofed broadband should be jumping on the fibre bandwagon. Fibre isn’t just about getting the fastest speed on one device, it’s about making sure multiple devices (admit it, you have a few – and will probably get more soon) within reasonable use, can connect at the same time and perform how they are meant to.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, covers your multi-device household simultaneously, let’s you stream music seamlessly, plus a whole heap more than you’d ever dream of.
How fast can it go? In short – it’s really fast. Fibre uses glass cables and light to send data at – you guessed it – the speed of light. It also uses lasers and crystals in the process. To get the most out of your connection, plug your laptop, gaming console, or device directly into your modem using Ethernet. To test the speed of your connection, visit linetest.nz and do a speedtest.
Do I need a new modem? You’ll get a fibre compatible modem with your new plan – no worries!
Can I use my current landline number? You sure can.
How long does it take to install? How long is a piece of fibre? Some fibre installs are simple, and quick. Others – like apartments and houses down right of ways – can take longer, but it’s definitely worth it.
To be a little more specific, basic service activation can take as little as five days when fibre is already installed at your home. Full installations with two visits from the install technician will take longer as new lines need to be organised into your home. The average is around 25 days, start to finish. But rest-assured we’ll make sure you’re kept in the loop along the way.
What are the types of consents? The law requires that other property owners who are affected by your connection sign a consent form. If you are in a stand-alone house, you probably won’t need consent to be signed. If you have a shared driveway, or live in an apartment or block of flats, the property owners around you will all need to agree to the installation that involves their property. Not to worry! The companies building the fibre network (LFCs) will manage getting these consents.
Can I speed up the consent process?
Your LFC will organise consents needed from property owners on your behalf, and will send the owners’ consent forms via post. You can also download forms yourself and ask your neighbours to sign them if you like, to help speed up the process. You can find your LFC and download fibre consent forms here.
What are the options for build? There are a number of ways for getting fibre from the street to your home depending on your property type, the layout of your house and access or obstructions, such as gardens or trees.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP). Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you’ll need to consider keeping your copper cable, as well as installing a new fibre cable, to ensure they still fully work. LFC Chorus shares more detail on the build types, but your LFC will discuss everything with you in person at the agree phase.
What does it cost? The NZ government covers all costs for standard fibre installs. A standard install covers; the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the install, as well as testing to ensure everything is working properly.
In some cases, not many, a house may require a non-standard installation. If this is you, your LFC will let you know at the agree stage when they first assess your property.
Some things that may mean extra costs include; a house situated more than 200 meters from the fibre connection point on the road, extra wiring or electrical work, additional connection point requests, such as hiding it behind a fence or in an unusual place.My Fibre has just been connected but there's been a problem
That’s ok – we’re here to help.
My modem is online but I don’t know how to set up my WiFi.
Click here for instructions on how to set up your wireless network.
The technician has left but my internet is not working.
Hopefully the technician has explained what the problem is and what his plan is to remedy it. If not, or if you still have concerns, please contact us so that we can get it sorted for you. If you've recently upgraded from ADSL and are using your new fibre modem make sure you old ADSL modem has been unplugged.
The technician has left and there is still work to be done to restore my property to its original state.
Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the re-instatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve – or if you have a safety concern, please contact us immediately.
Still have questions?