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Fibre Consent Process
This article explains the consent process for the installation of Ultra Fast Fibre Broadband.
Type of Consent Required
Everyone who lives down the right of way or shares the driveway will be required to provide consent for the Fibre installation.
If you're in an apartment or flat, the owner of the building has to provide consent. Body corporates can give consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.
Residents of a rental property will require approval from the landlord to proceed with the Fibre installation. The technician will provide you with an installation plan and terms for the Fibre installation, before this signed, your landlord must approve the plan before work can begin.
Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or firstname.lastname@example.org to follow up on progress with their consents.
Fibre Installation Company Details
Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.
Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
Phone: 0800 667 847
Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
Phone: 0800 434 273 Opt.0
If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Ultrafast Fibre is your local Fibre installation company. You can download the consent form here. Ultrafast Fibre contact details are:
Phone: 0800 342 735 - Opt.3
Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
Phone: 0800 642 726
If you have a fibre broadband and homeline service with Orcon your home phone will be reliant on your broadband connection being up and running. This means that, in the rare event that your internet connection is down or there is a power outage in your area, your home phone service (including calls to emergency services) will also stop working until your internet connection is restored.Will Ultra Fast Broadband affect my monitored alarm?
UFB is the future, and future proofing your home is important. Most clever alarm providers are on board! Sign up, then give your alarm provider a call. They will be able to sort you out.My Fibre has just been connected but there's been a problem
That’s ok – we’re here to help.
My modem is online but I don’t know how to set up my WiFi.
Click here for instructions on how to set up your wireless network.
The technician has left but my internet is not working.
Hopefully the technician has explained what the problem is and what his plan is to remedy it. If not, or if you still have concerns, please contact us so that we can get it sorted for you. If you've recently upgraded from ADSL and are using your new fibre modem make sure you old ADSL modem has been unplugged.
The technician has left and there is still work to be done to restore my property to its original state.
Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the re-instatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve – or if you have a safety concern, please contact us immediately.
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