This guide explores the Wi-Fi setup and troubleshooting steps to help boost your Wi-Fi reception for the Hyperfibre modem.

• Wireless Setup Method
  1. Connect the yellow Ethernet cable from one of the free LAN ports on your modem to the Ethernet plug on your computer as shown below.
  2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.254, then press ‘Enter’ on your keyboard.
  3. A box will appear requesting a Username and Password. Try the details below:
     1. Username: userAdmin
     2. Password: This information is located on the bottom of your modem.
  4. Navigate to 'Network' in the left-hand side.
  5. Select 'Wireless (2.4 GHz)' on the left-hand side.
     
  6. Type the desired wifi username under SSID Name. And type the desired wifi password under WPA Key. You can tick show password to make sure you have typed your password in correctly.
  7. Repeat steps 5 and 6 for the 'Wireless (5 GHz)' frequency, ensure the Wi-Fi name (SSID) and password are identical to the '2.4 GHz' Wi-Fi. This will enable Wi-Fi Band Steering encouraging your smart devices to connect to the faster 5GHz Wi-Fi, and leave the 2.4GHz Wi-Fi less-crowded for those devices only supporting 2.4GHz frequencies.
• Changing the Advanced Wireless Settings
  1. Connect the yellow Ethernet cable from one of the free LAN ports on your modem to the Ethernet plug on your computer as shown below.
  2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.254, then press ‘Enter’ on your keyboard.
  3. A box will appear requesting a Username and Password. Try the details below:
     1. Username: userAdmin
     2. Password: This information is located on the bottom of your modem.
  4. Navigate to 'Network' in the left-hand side.
  5. Select 'Wireless (2.4 GHz)' or 'Wireless (5 GHz)' on the left-hand side.
  6. Change the Bandwidth and Channel options to ensure your connectivity is on a separate channel from your neighbors! 

Troubleshooting your Wi-Fi

• What factors impact my Wi-Fi performance?
  Distance

  The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

  Number of users

  The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

  Interference

  There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

  Other Wi-Fi Networks

  Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

  Device

  A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like the Hyperfibre modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

  Position

  It is best to have your router placed up high and centralized in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

• I can't receive Wi-Fi reception in my bedroom?
  Wireless connectivity (Wi-Fi) has a limited range and can only stretch signal so far. The further you move away from your modem, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for $399 or $15 per month rental. Find out about Google Wifi.

• Where to position my modem for best Wi-Fi coverage?
  The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

  Tips to improve your Wi-Fi

  1. Don’t place your modem in a cupboard or patch panel as the walls can block your modem's Wi-Fi signal.
  2. Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.
  3. Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit at their best.
  4. Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

  
  Best places for your modem

  A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

  1. If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.
  2. If streaming via TV is most important, place your modem near your TV.
  3. If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

  
• I’ve installed Fibre, but now I’m having Wi-Fi issues
  It’s likely the placement of your modem has moved and there is a greater distance for the Wi-Fi to travel to your living area or bedrooms. Your modem is probably sitting next to your ONT (the white Fibre box), which often isn't installed in a central location.

  The further you move away from your access point, the weaker the signal will become. This is because of obstructions like walls, home appliances and interference from other nearby networks.

  

Manually selecting your Wi-Fi channel could improve wireless performance if you live in an apartment or suburb with lots of other access points around.

This should only be used as a last resort, if you experience frequent signal drops within close range to your modem. Before you change your Wi-Fi channel, check out how to fix slow Wi-Fi.

What are Wi-Fi channels? 

A router can have multiple frequencies to broadcast data, for example, our NF18AC supports two frequency bands: 2.4Ghz and 5Ghz. Each band can be split into chunks commonly called channels, which isolate a small portion of the frequency to better serve all Wi-Fi devices connected to it.

2.4Ghz wireless has great range and will be fine for general browsing, YouTube and Facebook. If you’re close to the router and want to enjoy High Definition streaming, you should connect to 5GHz as it has a much greater throughput capability. Due to the high frequency of 5Ghz, it's signal cannot travel as far as 2.4Ghz.

Should I change my Wi-Fi channel?

The reason certain channels aren’t the best choice to use is because they are crowded by many wireless networks trying to talk over each other.

Your Orcon wireless router is already quite smart and automatically changes the Wi-Fi channel to avoid interference from other networks. It’s generally better to leave your channel setting as 'AUTO' and let your modem do it's thing. However, as a last resort, if you are noticing that your signal is dropping often it is worth manually selecting the least congested channel.

Note: When we update modem firmware, it can take 1-2 days for your modem to automatically select the best channel. After an update, please wait a few days before changing the channel. 

How to change your Wi-Fi channel

1. Download a Wi-Fi analyser to your device.

Go to the Google Play or MacOS App Store to download a Wi-Fi analyser to your mobile, tablet or computer. NB: Orcon does not support these applications.

2. Run the application and you should see other nearby wireless networks.

In the above screenshot, you can see that there are several neighbouring Wi-Fi networks, concentrated around the 1,6 and 11 channels. These channels are crowded and are likely interfering with each other.

3. Select the least congested channel

Login to your modems interface and select the least congested channel for your 2.4 and 5Ghz bands. We recommend choosing a channel above 7 for your 2.4Ghz band.

You can usually access your modem interface by visiting 192.168.1.1 in your browser. If that doesn’t work, you can access your wireless settings here.

Still can't get Wi-Fi in every room?

While changing your Wi-Fi channel can improve performance in certain environments, it is unlikely to provide strong performance and range throughout your home.

A single wireless access point will struggle to spread strong signal everywhere, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other Wi-Fi networks.

You can see the limitations of Wi-Fi in your own home by measuring signal-strength with apps like Wi-Fi Strength Meter (Android) or Wi-Fi Sweetspots (iOS)

Generally, the best solution to poor Wi-Fi performance is to introduce more wireless access points.

A mesh network offers the best coverage throughout your home. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. For larger or multi-story homes, rent two Google Nest Wifi points for $10/month each or three points for $15/month. Find out about Google Wifi.

While Wi-Fi is super convenient, this convenience does have a trade-off. Wireless is generally not as reliable as a wired connection to your modem and has a few limitations.

We’ve put together this handy guide to help everyone get the most out of their wireless network.

What affects Wi-Fi speeds?

Distance

The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

Number of users

The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

Interference

There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

Other access points

Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

Device

A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

Position

It is best to have your router placed up high and centralized in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

How to fix common Wi-Fi issues

• I can’t get Wi-Fi signal in my bedroom

  Wireless connectivity (Wi-Fi) has a limited range and can only stretch strong signal so far. The further you move away from your access point, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network offers the best coverage throughout your home. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. For larger or multi-story homes, rent two Google Nest Wifi points for $10/month each or three points for $15/month. Find out about Google Wifi.

   

• Wi-Fi is frequently dropping out

  Your Wi-Fi connection can drop as you move around the house.

  In general, the further you move away from your access point, the more likely you are to experience signal drops. This is because of obstructions like walls, home appliances and interference from other nearby networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

• I’ve installed Fibre, but now I’m having Wi-Fi issues

  It’s likely the placement of your modem has moved and there is a greater distance for the Wi-Fi to travel to your living area or bedrooms. Your modem is probably sitting next to your ONT (the white Fibre box), which often isn't installed in a central location.

  The further you move away from your access point, the weaker the signal will become. This is because of obstructions like walls, home appliances and interference from other nearby networks.

  

  Home Wi-Fi Solution:

  Given your new modem placement, a mesh network is the best solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

• One device can’t connect to the Wi-Fi

  There are a few smart devices (often Android) that are designed for the USA market and aren’t compatible with some common New Zealand Wi-Fi settings. These devices are incompatible with Wi-Fi channels 12 and 13.

  You can resolve this issue by connecting the device to your 5Ghz Wi-Fi network. Another solution is to change the Wi-Fi channel on your 2.4Ghz network. Login to your modem portal (usually 192.168.1.1) and change the Wi-Fi channel to 1,6 or 11.

  Please contact our support team if you need help troubleshooting this issue.

These instructions will help you setup Wi-Fi on your Fritz!Box 7490 modem.

1. Connect to your Wi-Fi network, or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer.

2. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.

Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember.

3. When prompted enter your new password to access the modem menu. From the left hand side select WLAN and then Radio Network.

4. In the "Name of the wireless radio network (SSID)" section enter your desired Wi-Fi network name. Complete this for this for both 2.4 and 5 GHz frequencies and click Apply at the bottom of the page to save your changes.

5. Select WLAN from the left hand menu and choose Security.

6. In the Network Key field, enter your desired Wi-Fi password. Pick a password that’s easy to remember although hard to guess. We recommend using a combination of numbers and upper and lower case letters.

7. Click the Apply button at the bottom of the page.

Please note that if you were logged into your modem wirelessly, you'll need to reconnect to the wireless network using the new password you have set and also update the password on any other devices you use to connect to the internet. 

Follow these simple steps to set up Wi-Fi on your NL1901 Business Modem.

Method 1: My Orcon

1. Go to My Orcon.

2. Log in (with your Orcon account email and password) and find ‘My Wi-Fi’ in the menu.

3. Enter a new network name and password for your Wi-Fi.

4. Press ‘Save’.

Make sure all of your devices use the new network name and password.

Method 2: Modem Interface

Make sure you’ve connected your device to the modem via cable or Wi-Fi before completing these steps.

1. Open an internet browser and type in 192.168.1.1

2. Enter the user name and password:

Username: admin
Password: last 6 digits of modem MAC address (all lower case), which you’ll find on the back of your modem

3. Select ‘Wireless’ in the left-hand menu 

4. Select ‘2.4 GHz’ in the left-hand menu under ’Wireless’ 

5. In the field labelled ‘SSID’, enter your new Wi-Fi name, then click ‘Save’ 

6. Select ‘Security’ under ‘2.4GHz’ in the left-hand menu 

7. In the field labelled ‘WPA/WAPI passphrase’, enter a new Wi-Fi password and click ‘Save’

8. Repeat the process from step 5 for the ‘5 GHz’ section. Make sure the Wi-Fi name (SSID) and password are identical to the ‘2.4 GHz’ Wi-Fi. Your devices will connect to the most suitable network automatically.

Make sure all of your devices use the new network name and password.

Forgotten your Wi-Fi password? No worries! It's easy to change your Wi-Fi password or find out your current one. 

Please note: If your modem is not listed below then you'll need to refer to the modem's manufacturer.

Method 1: Online at My Orcon

1. Login to your My Orcon. If you do not know your password, you can click the ‘Forgot Your Password’ link near the bottom of the page.

2. Once you are logged in, select ‘My WiFi’ from the top.

3. Enter your desired password in the 'Wireless Network Password' section. We recommend ensuring your password is 8 characters long with 1 capital letter and 1 number, to make it secure.

4. Click 'Save Changes' and you will receive confirmation of the changes you have made.

Method 2: Modem Interface

If you have an older modem, you can change your Wi-Fi password on your modem’s interface.

Select your modem here: 

Orcon Genius	Netcomm NF4V
Netcomm NF18	NL1901 Business Modem

This guide looks at exploring the modem Wi-Fi setup for the Netcomm NF4V modem. We have also presented an audio version of the instructions to assist you in your Wi-Fi Setup below.

Wireless Setup Method

• How to setup my Wi-Fi and change my Wi-Fi password?
  1. Firstly, connect your modem to your computer using an Ethernet cable as shown below. The Ethernet cable will go from one of the yellow LAN ports of the modem to the ethernet plug on your computer.

  

  2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.1, then press ‘Enter’ on your keyboard.

  

  3. A box will appear requesting a Username and Password. Try the details below:

  1. Username: admin
  2. Password: last 6 characters of MAC address (all lower case). This information is located on the bottom of your modem.

  4. Once logged in click ‘Wireless'on the left.

  

  5. Ensure ‘Enable Wireless’ is ticked and enter your preferred Wi-Fi network name in the ‘SSID’ field. Click ‘Apply/Save’ to save your changes.

  

  6. Choose ‘Security’ under the ‘Wireless’ section. Select Network Authentication type as ‘WPA2-PSK’ and enter your desired Wi-Fi password in the WPA/WAPI passphrase section. Ensure your password is secure and at least 8 characters long. Click ‘Apply/Save’ to finish your Wi-Fi setup.

  

• Step by step video tutorial

Troubleshooting your Wi-Fi

• What factors impact my Wi-Fi performance?
  Distance

  The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

  Number of users

  The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

  Interference

  There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

  Other Wi-Fi Networks

  Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

  Device

  A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

  Position

  It is best to have your router placed up high and centralised in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

• I can't receive Wi-Fi reception in my bedroom?
  Wireless connectivity (Wi-Fi) has a limited range and can only stretch signal so far. The further you move away from your modem, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for $399 or $15 per month rental. Find out about Google Wifi.

• Where to position my modem for best Wi-Fi coverage?
  The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

  Tips to improve your Wi-Fi

  1. Don’t place your modem in a cupboard or patch panel as the walls can block your modem's Wi-Fi signal.
  2. Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.
  3. Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit at their best.
  4. Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

  
  Best places for your modem

  A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

  1. If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.
  2. If streaming via TV is most important, place your modem near your TV.
  3. If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

  
• How to select the best Wi-Fi channel?
  Manually selecting your Wi-Fi channel could improve wireless performance if you live in an apartment or suburb with lots of other Wi-Fi networks nearby.

  Your Orcon wireless router is already quite smart and automatically changes the Wi-Fi channel to avoid interference from other networks. It’s generally better to leave your channel setting as 'AUTO' and let your modem do it's thing. However, as a last resort, if you are noticing that your signal is dropping often it is worth manually selecting the least congested channel.

  1. Download a Wi-Fi analyser to your device. 

  Go to the Google Play or Apple App store to download Wi-Fi analyser application to your mobile, tablet or computer device. You can learn more about Wi-Fi analyser here.

  2. Run the application and you can view other nearby wireless networks.

  

  In the above screenshot, you can see that there are several neighbouring Wi-Fi networks, concentrated around the 1,6 and 11 channels. These channels are crowded and are likely interfering with each other.

  3. Select the least congested channel for your modem

  Login to your modem by entering 192.168.1.1 into your browser address bar.

  

  A box will appear requesting a Username and Password. Enter admin for the username and the last 6 characters of your MAC address as the password (this information is available on the bottom of your modem).

  4. Once you are logged into your modem. Select "Wireless" and choose "Advanced" from the options below. Choose "20Mhz" in the "Bandwidth" section and select the Wi-Fi channel determined to be best for you as per the WiFi Analyser application.

  

This guide explores the Wi-Fi setup for the Netcomm NB604N modem.

1. Firstly, connect your modem to your computer using an Ethernet cable as shown below. The Ethernet cable will go from one of the yellow LAN ports of the modem to the ethernet plug on your computer.
   
2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.1, then press ‘Enter’ on your keyboard.

3. A box will ask you to log in with your Username and Password. Use the details below:

• Username: admin
• Password: admin

If admin does not work as the password, please try the last 6 characters of your MAC address (lowercase first and then uppercase). These can be located on the bottom of your modem.

4. Once logged in click ‘Wireless' on the left.
   
5. Ensure ‘Enable Wireless’ is ticked and enter your preferred Wi-Fi network name in the ‘SSID’ field. Click ‘Apply/Save’ to save your changes.
   
6. Choose ‘Security’ under the ‘Wireless’ section. Select Network Authentication type as ‘WPA2-PSK’ and enter your desired Wi-Fi password in the WPA/WAPI passphrase section. Ensure your password is secure and at least 8 characters long. Click ‘Apply/Save’ to finish your Wi-Fi setup.

A Wi-Fi standard is an approved method to transmit data. Both the receiver and the sender will need to communicate using the same standard otherwise communication is lost.

Older standards will not be able to broadcast and receive as well as new standards, due to being developed for the available technology at the time. Most older standards have now been retired due to their redundancy.

Below are two examples of modern 802.11 Standards available in the market.

802.11n - Maximum theoretical throughput up to 300Mbps with a range up to 54 metres. 802.11n can be affected by building material, other access points and the number of wireless clients.

802.11ac – Maximum theoretical throughput up to 1300Mbps and is backwards compatible to other standards 802.11b/g/n. Range is up to 51 metres, however it broadcasts at 5Ghz which is a long wave length. This means any sort of interference will be noticed and drop the performance significantly. For best 5Ghz performance, you need to be within line-of-sight to the router.

All standards will only perform as well as the hardware it is hosted on.

A Mesh wireless network is a series of wireless radios and nodes that communicate with each other. Think of it as multiple wireless routers all working together to help provide greater coverage in your home.

A Mesh Wi-Fi network is a great alternative to setting up a Wireless extender if you want to expand your wireless network to avoid any dead spots. Unlike wireless extenders, each mesh node can distribute internet at full-speeds. 

We recommend the Google Nest WiFi mesh system for most Kiwi homes. Google Wifi delivers seamless Wi-Fi coverage throughout your home, so everyone can have fast internet in every room.

Find out about Google Wifi rental here.

If you want to turn off your wireless connection on your modem please follow the steps below for your modem.

Black Genius Modem (Boblite)

1. Log into your modem by navigating your web browser to http://10.1.1.1
2. When prompted enter the default password of admin
3. Click on option 2. Set up my wireless
4. Click on the radio button next to Disable
5. Click on Save settings

White Genius Modem (NF4V/NF18)

1. Log into your modem by navigating your web browser to http://192.168.20.1 or http://192.168.1.1 (this depends if you have the latest firmware on your modem)
2. When prompted, enter the username of admin with the password admin, if your modem has the latest firmware then the password is the last 6 characters of the modems MAC address (found on the bottom of the modem on a sticker)
3. In the left-hand menu, click on Wireless
4. Uncheck Enable Wireless at the top
5. Click on Apply/Save at the bottom of the page

Fritz!Box7490 (Gigabit Fibre customers)

1. Log into your modem by navigating your web browser to http://192.168.178.1
2. When prompted, enter the default password of admin, here you can choose to keep using the default password or you can change it if this is the first time you are logging in
3. In the left-hand menu, click on WLAN
4. Uncheck Wireless radio network enabled
5. Click on Apply at the bottom of the page

If you're experiencing problems with your WiFi connection, the cause may be interference from other wireless access points. Manually setting your wireless channel and/or frequency can help solve these problems.

If your modem is not listed below then you'll need to refer to the modem's manufacturer. Tip: manufacturers usually provide manuals, FAQs and instructions on their own websites.

NF18AC

1. In order to change the name of your wireless network, you need to be either connected to the network already, or be connected to the modem via Ethernet cable. You should have received one with your modem.
2. Open your web browser and enter 192.168.1.1 into the address bar
3. When prompted, log into the router – the default username/password combo is admin/the last 6 digits of the modem's MAC address (found on the underside of the modem)
4. Select Wireless displayed on the left of the menu, then click 2.4GHz
5. Select Advanced
6. Under Channel select one of the available options (usually 1, 6, and 11 are the most ideal).
• Take note of the interference level. If there's too much interference, pick a different channel.
7. Click Apply/Save. Your wireless network should no longer be suffering from interference issues. If you are still experiencing frequent disconnections, try one of the other suggested channels.
8. You can repeat steps 5 through 7 for the 5GHz band as well however it is recommended that you leave this one on Auto.

ORCON GENIUS WHITE

1. In order to change the name of your wireless network, you need to be either connected to the network already, or be connected to the modem via Ethernet cable. You should have received one with your modem.
2. Open your web browser and enter 192.168.20.1 into the address bar
3. When prompted, log into the router – the default username/password combo is admin/admin
4. Select Wireless displayed on the left of the menu, then click Advanced
5. Under Channel select one of the available options (usually 1, 6, and 11 are the most ideal).
• Take note of the interference level. If there's too much interference, pick a different channel.
6. Click Apply/Save. Your wireless network should no longer be suffering from interference issues. If you are still experiencing frequent disconnections, try one of the other suggested channels.

ORCON GENIUS BLACK / ORCON WIRELESS MODEM

1. To change the name of your wireless network, you need to be either connected to the network already, or be connected to the modem via Ethernet cable. You should have received one with your modem.
2. Open your web browser and enter 10.1.1.1 into the address bar.
3. When prompted, log into the router – the default password is admin
4. Click the Set up my wireless tab across the top
5. Ensure that Enable or Disable Wireless function is Enabled
6. Change the Channel to 11, and the Bandwidth to 20Mhz. Other channels you can try are 6 and 1.
7. Click Save Settings in the top right, and then log out. Your wireless network should no longer be suffering from interference issues. If you are still experiencing frequent disconnections, try one of the other suggested channels.

ORCON FRITZBOX 7490

1. In order to change the name of your wireless network, you need to be either connected to the network already, or be connected to the modem via Ethernet cable. You should have received one with your modem.
2. Open your web browser and enter 192.168.178.1
3. If this is your first time logging in to your modem you'll be prompted to set up a username and password, otherwise just enter the details you set up previously.
4. Click the "WLAN" tab on the left side of the menu.
5. Click on Radio Channel.
6. Click on “Adjust radio channel settings”.
7. Change the Radio Channel in 2.4-Ghz frequency band to 11. Other channels you can try are 6 and 1.
8. Scroll to the bottom of the page and click Apply.

You're all done! You'll now need to reconnect your wireless devices. Start by going into the device's wireless settings, where you'll need to 'forget' the network - otherwise your device will keep trying to connect using the old password, which obviously won't work. Once you've 'forgotten' the network, reconnect, enter the new password and you can get back to watching YouTube.

Users with an Orcon Genius White or NF18AC modem can set up their wifi with our MyWifi feature. You can read more about this here.

NF18AC

• To change the name of your wireless network, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
• In a web browser go and enter https://192.168.1.1 (if that does not work try 192.168.20.1) into the URL bar to access the modem's interface. You can use any web browser e.g. Google Chrome, Internet explorer Microsoft Edge, Mozilla Firefox or Safari
• When prompted, login to the router - Please use "admin" for username and the last 6 characters of the MAC address for password. It will be in lower case.
• From the left-hand menu select Wireless, 2.4GHz, and then Basic
• Under SSID enter the new name that you'd like for your modem's wireless network
• Click Apply/Save at the bottom of the page and then log out of your modem.
• [NOTE] Make sure to go through these steps again for the 5GHz option and ensure the SSID and password you've set are the same for both.

GENIUS BLACK MODEM

• In order to change the name of your wireless network, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
• In a web browser, enter – https://10.1.1.1 into the URL bar to access modem’s interface. You can use any web browser e.g. Google Chrome, Internet explorer Microsoft Edge, Mozilla Firefox or Safari.
• When prompted, login to the router – use default password as “admin”.
• Click on the Set up my wireless tab across the top
• Ensure that Enable or Disable Wireless function is “Enabled”
• Under Wireless Network make sure Enable primary SSID is ticked.
• On the right-hand side, enter the desired name for the wireless network. It can be anything
• Click Save Settings, and then log out of your modem.

ORCON GENIUS WHITE [NF4V Netcomm]

• To change the name of your wireless network, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
• In a web browser go and enter https://192.168.20.1 into the URL bar to access the modem's interface. You can use any web browser e.g. Google Chrome, Internet explorer Microsoft Edge, Mozilla Firefox or Safari
• When prompted, login to the router - Please use "admin" for username and "admin" or the last 6 characters of the MAC address for password. It will be in lower case.
• From the left-hand menu select Wireless, and then Basic
• Under SSID enter the new name that you'd like for your modem's wireless network
• Click Apply/Save at the bottom of the page and then log out of your modem.

FRITZBOX 7490

• To change the name of your wireless network, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
• In a web browser go enter https://192.168.178.1 into the URL bar to access the modem's interface. You can use any web browser e.g. Google Chrome, Internet explorer Microsoft Edge, Mozilla Firefox or Safari
• It will now prompt you to enter a password. Please set up a desired password. You can choose a secure password from a combination of lower & upper-case alphabets with numbers & special characters.
• From the left-hand menu select Wireless, and then Radio Network
• Scroll Down and you'll notice two frequency band, 2.4 GHz and 5GHz.
• Under SSID of each band enter a new name that you'd like for your modem's wireless network.
• please click "Apply" button located at the bottom of the page.
• TIP - You can add 2.4 or 5 at the end of respective network's SSID so that you know which frequency you are connecting to.

You're all done! You'll now need to reconnect your wireless devices. Start by going into the device's wireless settings, find your new Wi Fi network name, and connect using your Wifi password

The Wi-Fi signal range of any given modem varies significantly from device to device. Factors that determine the range of Wi-Fi your router can provide include:

• the specific 802.11 protocol it runs
• the strength of its device transmitter
• the nature of physical obstructions and/or radio interference in the surrounding area

Wi-Fi routers operating on 2.4 GHz band reach approximately 46 m indoors and 92 m outdoors. Older routers that run on a 5 GHz band reach approximately one-third of these distances. Newer 802.11n and 802.11ac modems that operate on both 2.4 GHz and 5 GHz bands vary in their reach similarly.

Physical obstructions in homes such as brick walls and metal frames or siding can reduce the range of a Wi-Fi network by 25% or more.

In addition to the modem you are using, the devices you access the Wi-Fi network with can also vary in performance. Some devices have better antennas or wireless capability than others. For example, a laptop Wi-Fi antenna will likely give better performance than an iPod or smartphone.

If you need more juice, then pop along to your neighbourhood electronics store (or Google) and ask them about wireless extenders.

The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

Before you re-position your router, it’s good to understand what factors typically slow down your Wi-Fi. Check out How to fix slow Wi-Fi before you begin.

Tips to improve your Wi-Fi

• Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.

• Place your modem somewhere near the centre of your house. You will have the best connection if your devices can see the modem.

• Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit the best.
• Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

Best places for your modem

A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

• If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.

• If streaming via TV is most important, place your modem near your TV.
• If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

Best placement: 

Best for general Wi-Fi coverage in the home

NF18 2.4Ghz

Poor placement: 

Place your modem somewhere near the centre of your house to get the best coverage

NF18 2.4Ghz

Best placement:

Best for general Wi-Fi coverage in the home

NF18 5Ghz

Poor placement: 

Don’t keep your modem in a cupboard as the walls can block some of your router’s signal

NF18 5Ghz

Images are indicative of possible coverage with our NF18 Modem, but results within your own home may vary.

Still can't get signal in every room?

While changing the positioning of your router can improve performance in certain environments, you will probably still have ‘dead-zones’ in other rooms.

A single wireless access point will struggle to spread strong signal to every room in the home, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from competing Wi-Fi networks.

You can see the limitations of Wi-Fi in your own home by walking around and measuring signal-strength with apps like Wi-Fi Strength Meter or Wi-Fi Sweetspots.

Generally, the best solution to poor range is to introduce more wireless access points.

A mesh network offers the best coverage throughout your home. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. For larger or multi-story homes, rent two Google Nest Wifi points for $10/month each or three points for $15/month. Find out about Google Wifi.

Connecting to your wireless network is easy!

First, identify the type of modem you have:

Orcon Genius:

The default WiFi network name for this modem is Orcon-Wireless, and the password is the modems MAC address, as printed on the bottom of the modem.

Netcomm NF18AC:

The default WiFi name for this modem is "Your new Wi-Fi, and the password is the modems serial number, as printed on your Wi-Fi access card.

Netcomm NF4V:

The default WiFi name for this modem is Orcon-Wireless, and the password is the modems serial number, as printed on the bottom of the modem.

AVM Fritz!Box 7490

The default WiFi name for this modem is FRITZ!Box 7490, and the password is the WPA key printed on the bottom of the modem.

Don't know where to find the list of available wireless networks?

On smartphones or tablets, you can usually go to Settings, then Wi-Fi or Wireless Networks. On a PC or Laptop, look for  or .

You can make sure the Wireless is turned on to see a list of available networks.

Users with an Orcon Genius White or NF18AC modem can set up their wifi with our MyWifi feature. You can read more about this here.

NF18AC

1. In order to set up your wireless network, you need to have a working Internet connection, you need to plug an Ethernet cable directly from the modem to your computer.
2. Once connected, open a web browser and type https://192.168.1.1 into the URL bar to access the modem's interface.
3. When prompted, login to the router - Please use "admin" for username and password or the last 6 characters of the MAC address for password. It will be in lower case.
4. From the left-hand menu select Wireless, select 2.4GHz and then Basic.
5. Ensure “Enable Wireless” option is ticked.
6. Under SSID enter a name that you'd like for your modem's wireless network.
7. Click Apply/Save at the bottom of the page.
8. Then go to “Security” option under Wireless.
9. Ensure that Enable WPS option is disabled.
10. Select your correct Wireless Network in Select SSID option.
11. Select Network Authentication as “Mixed WPA2/WPA – PSK” from the drop-down menu.
12. Choose WPA/WAPI passphrase – This is also your Wi-Fi password. To ensure a secure password please type password of minimum 8 characters long.
13. Select WPA/WAPI encryption as TKIP+AES
14. Click Apply/Save at the bottom of the page.
15. Repeat steps 4-14 for the 5GHz option. Ensure that you set the same SSID and passphrase for the 5GHz option.

Congratulations! You should now be able to connect to your wireless network. Open your device's wireless settings, look for the network name (SSID) you entered earlier, and when prompted enter your newly created password.

GENIUS BLACK MODEM

1. In order to set up your wireless network, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
2. In a web browser, enter – https://10.1.1.1 into the URL bar to access modem’s interface. You can use any web browser e.g. Google Chrome, Internet explorer, Microsoft Edge, Mozilla Firefox or Safari.
3. When prompted, login to the router – use default password as “admin”.
4. Click on the Set up my wireless tab across the top
5. Ensure that Enable or Disable Wireless function is “Enabled”
6. Under Wireless Network make sure Enable primary SSID is ticked.
7. On the right-hand side, enter the desired name for the wireless network. It can be anything
8. Then go to Security options and select your correct Wireless Network in SSID option
9. Below the drop-down menu, select “WPA2/WPA – PSK” as your secure network.
10. Click Save Settings, and then log out of your modem.

Congratulations! You should now be able to connect to your wireless network. Open your device's wireless settings, look for the network name (SSID) you entered earlier, and when prompted enter your newly created password.

ORCON GENIUS WHITE [NF4V Netcomm]

1. In order to set up your wireless network, you need to have a working Internet connection, you need to plug Ethernet cable directly from the modem to your computer.
2. Once connected, open a web browser and type https://192.168.20.1 or https://192.168.1.1 into the URL bar to access the modem's interface.
3. When prompted, login to the router - Please use "admin" for username and "admin" or the last 6 characters of the MAC address for password. It will be in lower case.
4. From the left-hand menu select Wireless, and then Basic.
5. Ensure “Enable Wireless” option is ticked.
6. Under SSID enter a name that you'd like for your modem's wireless network.
7. Click Apply/Save at the bottom of the page.
8. Then go to “Security” option under Wireless.
9. Ensure that Enable WPS option is disabled.
10. Select your correct Wireless Network in Select SSID option.
11. Select Network Authentication as “Mixed WPA2/WPA – PSK” from the drop-down menu.
12. Choose WPA/WAPI passphrase – This is also your Wi-Fi password. To ensure a secure password please type password of minimum 8 characters long.
13. Select WPA/WAPI encryption as TKIP+AES
14. Click Apply/Save at the bottom of the page.

Congratulations! You should now be able to connect to your wireless network. Open your device's wireless settings, look for the network name (SSID) you entered earlier, and when prompted enter your newly created password.

FRITZBOX 7490

1. In order to set up your wireless network, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
2. In a web browser go enter https://192.168.178.1 into the URL bar to access the modem's interface.
3. It will now prompt you to enter a password. Please set up a desired password. You can choose a secure password from a combination of lower & upper-case alphabets with numbers & special characters.
4. From the left-hand menu select Wireless, and then Radio Network
5. Scroll Down and you'll notice two frequency band, 2.4 GHz and 5GHz.
6. Under SSID of each band enter the new name that you'd like for your modem's wireless network.
7. please click "Apply" button located at the bottom of the page.
8. TIP - You can add 2.4 or 5 at the end of respective network's SSID so that you know which frequency you are connecting to.
9. Then go to “Security” option under Wireless.
10. Select WPA Mode as WPA2 (CCMP)
11. Choose a Network Key – This is your Wi-Fi password. To ensure a secure password please type password of minimum 8 characters long.
12. Click Apply/Save at the bottom of the page.

Congratulations! You should now be able to connect to your wireless network. Open your device's wireless settings, look for the network name (SSID) you entered earlier, and when prompted enter your newly created password.

If you’ve found your wireless network is on the blink, get it back in order by going through this troubleshooting guide. It’ll run you through a number of fixes that can solve most problems.

If it’s not broken, but maybe it's not running as sweetly as you want, please see the guide getting the most out of your wireless network here.

To change your Wi-Fi password, or if you want to find out what your current password is, click on your modem type below for instructions.

Most modems have a default password set for their network, but it's wise to change it so you can remember it, and so that you can control who gets access to your network. You can also follow these instructions to change your modem's security protocol settings.

Please note: If your modem is not listed below then you'll need to refer to the modem's manufacturer. Tip: manufacturers usually provide manuals, FAQs and instructions on their own websites.

Users with an NF4V or NF18AC modem can set up their wifi through their My Orcon account. You can read more about this here.

NF18AC

1. In order to change your WiFi password, you need to be either connected to the wireless network, or be connected to the modem via Ethernet cable.
2. In a web browser, put 192.168.1.1 into the URL bar to access the modem's interface.
3. When prompted, login to the router - the default username is "admin" and password is the last 6 digits of the modem's MAC address (which will be printed on the underside of the modem).
4. From the left-hand menu select Wireless, 2.4GHz and then Security
5. Under WPA/WAPI passphrase enter the new password that you'd like for your modem's wireless network
6. Click Apply/Save at the bottom of the page
7. To confirm your wireless settings are saved, select the Click here to display option and ensure your new password is correct
8. Repeat steps 4-7 for the 5GHz option. Ensure the passphrase is the same as the one you entered for the 2.4GHz option.

You're all done! You'll now need to reconnect your wireless devices. Start by going into the device's wireless settings, where you'll need to 'forget' the network - otherwise your device will keep trying to connect using the old password, which obviously won't work. Once you've 'forgotten' the network, reconnect, enter the new password and you can get back to watching YouTube.