Find out how you can login to your Orcon Webmail account and send, reply to, forward, and delete emails.

Basics of Webmail

• How can I sign in to my Orcon Webmail account?
  1. Log in to your Orcon Webmail by entering your email username and password. If you do not know your username or password, please get in touch with our team.

  2. Check the 'I'm not a robot' checkbox and click Login to enter your emails. You may be asked to complete a reCAPTCHA and you can do this by selecting the appropriate images.

  

• How to send an email?
  1. When you are logged into your Orcon Webmail, click Create a new message   from the top left to open a new email.

  2. Type in the email address of the person you're wanting to email in the To field. You can type in as many email addresses into this field as you desire. Separate each email with a comma.

  3. Write the subject of your email in the Subject field.

  4. In the large white box under Subject, type in the content of your email.

  5. Click Send message to submit your email.

  

• How can I reply to an email?
  1. Choose the email you want to reply to and select the Reply icon . If you're replying to many recipients, select the Reply all icon .

  2. Compose your email and select Send message. Note: When replying to an email, some of the fields in the email are pre-filled:

  1. The sender and any CCd emails will be in the To field.
  2. The subject will already be in the subject field with 'Re:' in the beginning.
  3. The original email will already be in the email response section. Compose your email in the space directly above the text.

  

• How can I forward an email?
  1. Select the email you want to forward.

  2. Select the Forward icon .

  3. Type the recipient(s) into the To field. You can type in as many email addresses into this field as you desire. Separate each email with a comma.

  4. Compose your email and select Send message.

  Note: If you forward an email, some of the email's input fields are pre-filled:

  1. The subject will already be in the subject field with 'Fwd:' in the beginning.
  2. The original email will already be in the email response section. Compose your email in the space directly above this text.

  

• How can I delete an email?
  1. Select the email(s) you want to delete. To select multiple emails, hold down the 'Ctrl' key while you select the emails.

  2. Click the Delete icon .

  Note: Deleted emails will go to the trash folder. You can recover deleted emails by moving them back to your inbox from the trash folder.

Email Troubleshooting

• Email Settings

  You can use Orcon Webmail to view and send emails, or use an email application. If you are using an email application, use these POP/SMTP or IMAP settings to configure your emails on your device.

  1. Username: This will be the first part of your email address, portion before the @ symbol. For example if your email address is rehkel@orcon.net.nz, your username would be rehkel.
  2. Name: This is the name you want to appear on your recipients email application when they receive an email from you. You can set it to your full name or your email address.
  3. Email address: Your complete Orcon email address, for example rehkel@orcon.net.nz.
  4. Password: Your Orcon email password.

  

• I can't login to Webmail?

  There can be simple reasons that can lead to the inability to access Orcon Webmail. We recommend going through this list and ensuring that you are logging in correctly.

  1. Ensure that you are entering only the first section of your email address in the Username field. For example if your email address is rehkel@orcon.net.nz, we would only enter rehkel.
  2. Ensure you are ticking the 'I'm not a robot' checkbox and completing the reCAPTCHA by selecting the appropriate images. The reCAPTCHA does disappear after 30 minutes.
  3. If you have reset your email password, it does take up to 30 minutes for the password to update in our system. Wait 30 minutes and then try logging in again.

  If you complete these steps and are still experiencing issues logging into Orcon Webmail, please contact our team.

• I am unable to receive emails, what can I do?

  There are simple checks you can do that might help resolve this particular issue. Go through the checklist provided below and test to see if you can login.

  1. Ensure that your mailbox isn't 100%, if it is near 100%, please delete some emails. You can check your mailbox storage levels on the bottom left of your screen. If you are unable to delete emails, refer to the 'I can't delete my emails, what can I do?' section.

     

  1. Reviewing emails that have been marked as spam can help locate your missing email. To begin, click SpamTitan from your inbox view.
     
     

  In the event that you are not receiving emails from a particular sender, please confirm with the sender if they receive an error message when attempting to you. If you continue to not receive emails from a particular sender, provide our team with 3 examples within a 24 hour period in the format provided below.

  1. Date and time of email:
  2. Email address of sender:
  3. Email address of receiver:
  4. Subject of email:
• I am unable to send emails, what can I do?

  There are numerous reasons that may cause your inability to send emails. We recommend going through these checks and determining if you can send emails.

  1. Send an email to yourself by placing your full Orcon email address in the To field. If you did not receive this email after 10 minutes and your mailbox is not full, contact our team.
  2. Confirm if you are receiving an error message, an error message provides us with more information as to why this could be occurring. Example reasons can be the recipients mailbox is full, or your emails are being marked as spam by the receivers mail server.
  3. If you only experience issues emailing one particular email address and you are receiving no error messages, provide our team with 3 examples instances with the date & time, subject of the email and receiving and sending email addresses. We can then investigate further.
• I can't delete my emails, what can I do?
  When an email mailbox is 100% full, we may come across issues in emptying our trash items folder, which can be resolved by adopting this alternative approach.

  1. Click Settings and then choose Server Settings from the options underneath Section.

  2. In the Server Settings section, check the "If moving messages to Trash fails, delete them" option and hit Save.
  
  
  

  3. Once you have completed this, click Mail and choose the Trash folder from the left hand side. Select the gear icon from the bottom left and choose Empty.
  
  

reCAPTCHA

• What is reCAPTCHA?
  reCAPTCHA protects Orcon email services and email accounts from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities on our customer accounts. It does this while letting our valid users pass through with ease.
• Why is reCAPTCHA integrate into our Orcon Webmail sign in?
  We've added the reCAPTCHA service to the login section of our email platform to help protect your security. The service prevents automated systems from gaining access to your email account. That way your private information is kept private and you can avoid having nasties send lots of spam emails from your account (which, as well as being really annoying, can cause your email to become "Block-listed" and you'll be unable to send anything at all!).

If you want to make sure you’re receiving all the important emails you’re being sent (especially ours) you can add certain email addresses to a “Whitelist”, which will mean all emails from that sender will bypass your spam filtering and be delivered directly to your inbox.

For more information on how to whitelist or block-list senders using the Orcon Mail Guard spam filtering, visit the following FAQ here.

Remember that you may receive emails from several Orcon addresses, such as support@orcon.net.nz and noreply@orcon.net.nz.

Check the kind of email service or client you're using for instructions on how to use the 'safe senders' list.

Microsoft Outlook 2010-2013:

1. On the “Home” menu, click “Junk” and click “Junk Email Options” on the drop down.
2. On the “Safe Senders” tab, click “Add”.
3. In the “Add Address” field, enter "orcon.net.nz".
4. Click “OK”.

Missing an email? Check your “Junk Email Folder”. If it is, right click on the email, select "Junk Email" and click "Add Sender's Domain to Safe Senders List." 

Gmail:

1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add Contact".
3. Copy and paste the "From" address, e.g. noreply@orcon.net.nz, into the primary email address dialog box.
4. Click "Save".

Missing an email? Check the "Spam" folder; if it's there, select the check box on the email, and then click 'Not Spam'

Windows Live Hotmail:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk Email Protection" link (top of page).
3. Select the "Safe List" link (second from bottom).
4. Copy and paste "support@orcon.net.nz" into the dialog box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box. Repeat for other email addresses and domains.

Missing an email? Check your "Junk Email Folder".  If it's in there, open the email and click the "Not Junk" button. Next, check to see if the email address is in your "Blocked Senders" list. If you see a message from Orcon.net.nz on this list, select it and click the "Remove" button. Finally, if you have not done so, add our "from" address  to your Safe Senders list as described above.

Yahoo!:

You will need to set up a filter to redirect our emails and/or newsletters into your inbox:

1. Open your mailbox and click on "Mail Options" (upper right hand corner).
2. Select Filters.
3. Click the "Add" link on the filters page.
4. Update the "From Header” rule with the following two pieces of information: "contains" and "@orcon.net.nz".
5. Click the "Choose Folder" pull-down menu and select “Inbox”. Pick the "Add Filter" button.

Missing an email? Check if our email is in your Yahoo! “Bulk Folder”. If it is, please open the email and click the "Not Spam" button. Next, check to see if the address the email was sent from is in your "Blocked Addresses" list. If you see "orcon" on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.

You never know when you might leave your laptop on the roof of your car, so it’s important to back up your stuff, especially the kind you couldn't afford to lose.

If you use Orcon Webmail, then your mail is stored on our servers, not your computer. This means if you lose your device, you'll still have all your emails.

To back up your Orcon email on your home computer or laptop:

If you use a desktop email client, (the program used to send and receive email) such as Microsoft Outlook or Mac Mail, you can easily back up your emails to an external hard drive, or upload them to an online drive. 

Each email client is different, so you’ll need to follow instructions specific to your program you use - see the links below for backup instructions for two popular email clients.

If you use another program, try the help function, Google, or the manufacturer's website.

Outlook

Mac Mail

Thunderbird

(these links direct you to external websites)

Please note: we know there are many other programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having issues with your program please refer to the manufacturer.

These two funny words refer to the way that your email client, whether that is on your home computer, laptop, smartphone or tablet, talks to the server that holds the emails.

The main difference between POP3 and IMAP is that POP3 downloads the email from the server onto the device, whereas IMAP just reads the email on the server.

Why does this matter?

If you choose IMAP, then you can read your emails from multiple devices, and any changes you make automatically update on all devices. If you lose your device, then the emails will still be on the server. You will need an internet connection to read your emails and your emails will count towards your email storage space, however you can save space by archiving emails or saving them to local storage.

If you choose POP3 then you can read your emails offline. They’re stored on your computer and you don't use up your email server storage space. On the downside, you can only download an email to one device, and if you lose that device you lose your emails too.

Which one should you choose?

We recommend IMAP as the protocol that you should use, so you can check your emails on your computer, via webmail, and smartphone depending on where you are. Most devices will have internet access through Wi-Fi or 3G/wireless, therefore being able to access your emails offline through POP3 isn’t as important as it used to be.

If the option to Leave a copy of the message on the server is missing in Outlook, it may be due to the type of email account you use. Of the most common types of email accounts, only POP3 accounts download the email to your computer.

If you have an IMAP, or HTTP (Gmail, Outlook.com etc.) account, mail is not generally stored on your computer. All email remains on the mail server until you delete it.

To enable (or disable) the Leave a copy of the message on the server option, follow these steps:

Outlook 2010 - 2013
 

1. Open Outlook.
2. Click the Filetab > Account settings.
3. Highlight your current POP3 account and click Change.
   Note:The window that opens will tell you what type of email account you have. (Look under Type.)
4. Choose More settingsand click on Advanced.
5. You should see a check box titled: Leave a copy of messages on the server.
6. Unchecking the box will disable the function to Leave a copy of the message on the server.

Mac Mail

1. Click “Mail” on the menu bar at the top of the screen
2. Click “Preferences…” then Click “Accounts” on the window that opens
3. Select your account on the left-hand side
4. Tick the box labelled “Remove Copy from server after retrieving a message:” and select a timeframe from the box below 

Note: Enabling Leave a copy of the message on the server will allow you to access your email from multiple computers, however if you primarily use email on the same mail client it will download deleted emails each time you log in.

If you have been spammed and would like to remove a large amount of emails, or if your mailbox is just full, the easiest way to do this is to create a new folder where you put everything you would either like to delete or keep and do a bulk delete of the rest.

1. Click the cog on the left-hand side (as shown below) and choose manage folders.
   
2. Create a new folder to place any emails you would like to keep on the webmail by clicking the plus symbol in the bottom left.
3. Give the folder a name and click save.
4. The Mail box should be selected to view by default – this is shown by a tick
5. Once complete you will need to click the Mail button in the top right.  
6. Move any emails you wish to keep to the new folder.
7. Once all emails you would like to keep are moved ensure you are in the inbox with the emails to delete and select manage folder again.
8. Highlight the inbox where the emails are to be emptied from.
9. Click on the Cog and choose Empty* which will move these emails to trash.  The trash folder is deleted permanently every 90 days.
10. Click OK

*NB If you select delete instead of empty it will delete any emails in the Inbox and delete the inbox itself – we will not be able to retrieve these emails.

Orcon no longer offers free email mailboxes to new customers.  If you have an existing Orcon email mailbox this will remain free of charge as long as you have an active dial-up or broadband connection with Orcon (otherwise a charge may apply).

For Terms and Conditions related to the Orcon email service please visit our General Terms and Conditions Clause 2.9 through to 2.15 here.

Please note: We know there are many other programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having any issues with your program please refer to the manufacturer.

Email on the go can be pretty handy, so to begin setting up, follow the instructions below for the type of tablet or smartphone you use.

ANDROID

To set up Email on your Android device:

• Open your device’s Email application.
• If you have already loaded a different email account onto the device, you’ll have to press Menu, select Settings, and tap Add Account.
• Type your full Orcon email (e.g. username@orcon.net.nz), and enter your Orcon account password. Press Next

• For the account type select IMAP

• For the incoming server settings, use the details shown below:
  • Username: your Orcon username (your email address without the @orcon.net.nz)
  • Password: your Orcon account password
  • IMAP Server: mail.orcon.net.nz
  • Port: 993
• For the outgoing server settings, use the details shown below:
  • IMAP server: mail.orcon.net.nz
  • Security Type: TLS
  • Port: 465
  • Select Require Sign In
• Configure the remaining details as you like, and add the account name you want to use.

APPLE iOS

To set up Email on your iOS device:

• Tap Settings, and then press Mail, Contacts, and Calendars.
• Tap Add Account
• Scroll down, and tap Other
• Tap Add Mail Account

Enter the following details:

• Name: Your first and last names; these will appear on your sent mail. 
• Email: Your Orcon email e.g. yourname@orcon.net.nz
• Password: your Orcon email account password
• Description: a description for the email account, such as your email address.

• Tap Next
• Select IMAP.

For Incoming Mail Server, enter the following details:

• Host Name: mail.orcon.net.nz
• User Name: your full Orcon email address
• Password: your Orcon email account password

For Outgoing Mail Server, enter the following details:

• Host Name: mail.orcon.net.nz
• User Name: your full Orcon email address
• Password: your Orcon email account password
• Tap Next
• Tap Save

Please note: we know there are many programs or devices that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the devices and programs out there, so won’t be able to help in every case. If you are having any issues with your device please refer to the manufacturer.
If you want to use the POP account type instead of IMAP, please click here for our POP mail settings.

Microsoft Outlook 2010/2013

1. Start Outlook.
2. On the Filemenu, click Info and click Account Settings.
3. Select Account Settings from the list.
4. On the E-mail tab, click New and Select Email Account, and then click Next

5. Click to select the Manually configure server settings or additional server typescheck box, and then click Next.
6. Click Internet E-Mail, and then click Next.
7. In the Server Information section, select IMAP for Account Type.

8. In the Your Namebox, enter your name exactly as you want it to appear to recipients.
9. In the E-mail Addressbox, type your e-mail address.
10. In the User Namebox, type your account name.
11. In the Passwordbox, type your password.
12. In the Incoming mail serverbox, type the name of your IMAP4 server.
13. In the Outgoing mail server (SMTP)box, type the name of your SMTP server.
    
    Note: IMAP4 is a retrieval protocol. You must have SMTP to send your messages.
14. Click Nextafter you have completed entering this configuration information, and then click Finish.

Mac Mail

Protect messages that you’ve already downloaded

1. Open Mac Mail
2. Select Mailbox > New Mailbox
3. Set Location to “On My Mac” and call it something like “My Old Inbox”
4. Move any messages from your old POP3 email account into this new folder to ensure you don’t lose them

Set up your new IMAP account

1. In Mac Mail choose Preferences > Accounts
2. Select the name of your POP account and then select Advanced
3. Uncheck “Enable this account”
4. Select Choose File > Add Account
5. Select IMAP as Account Type
6. Enter imap.orcon.net.nz into the Incoming Mail Server field
7. Enter your Orcon email username and password
8. Select Continue
9. If you have entered the correct information, your new IMAP account should work right away

The main reason why your Orcon email address may keep downloading previously deleted emails to your mail client is that you are using POP3 with the option to leave a copy of email on the server selected.

POP3 copies emails from the server and downloads them to your local mail client. In most mail clients there is an option to leave a copy of the mail server. If you download an email to your client and delete it while this option is selected, the copy left on the server will download again the next time you open your client.

To avoid this happening, you can either set your mailbox up to use the IMAP protocol, or uncheck the option to “Leave a copy of my mail on the server”. IMAP is much better for managing email across multiple devices, so change your email now so that you can have access to your email always.

1. How do I change my email client from POP3 to IMAP?
2. How do I uncheck “Leave a copy of my mail on the server”?

Whitelisting is useful when mail from a sender you do want to receive email from is being captured by the spam filter, Block-listing is useful when unwanted mail from a sender is still getting through to your inbox.

1. Log in to the spam filter through your webmail (SpamTitan option on the top right-hand corner)
2. Click Filter Rules
3. Click on User Block-list or User Whitelist.

In addition to block-listing or whitelisting a sender, you can also block-list or whitelist individual emails caught by the spam filter.

1. Click on Quarantine.
2. Check the email you wish to Manage.
3. Select Release to send the email to your inbox, Whitelist to add the sender to you whitelist or Delete to delete the email.

Please note: There is no limit to the number of emails that can be stored in quarantine, but any emails in there for longer than 21 days will be automatically deleted.

If you're unable to send or receive email, you need to make sure that you have set up your email client (the program used to send and receive email) correctly, and also that your anti-virus or firewall program isn't blocking its access to the internet. It's also a good idea to try and log on to your Orcon email directly at https://www.orcon.net.nz/site/weblogin. If you're unable to login there then there may be an issue on our end (one that we should already know about and be trying to fix!).

CHECK YOUR ACCOUNT SETTINGS:

To check that your email client has been correctly set up, you need to open your email client, and open the account settings dialogue box.

To open the account settings dialogue box:

Microsoft Outlook 2010: Click File, then Info. Select your Orcon email account, press the Account Settings button, and select Account settings. In the Account Settings box, click on your email address and then click on Change.

Microsoft Outlook 2013: Click File, then click Account Settings and Account Settings again. This will take you to the Account Settings window, click your email address and then click Change.

This is the screen you should see for Outlook 2010/2013

Mac Mail: Click Mail, then Preferences. Select the Accounts tab and click your Orcon email account and select Server Settings.

This is the screen you should see for Macmail

Now that you can see your email settings, check that they match the following:

Your Name/Full Name: This is the name that appears on your outgoing email. Usually this is your first and last names.
Username: Your username, which is your email address without the '@orcon.net.nz' part. (e.g. username@orcon.net.nz)
Password: Your Orcon password, which is the same as your My Orcon account password. If you've recently changed your Orcon password or web mail password, you need to update it here as well.
Email Address: your full email address - (e.g. username@orcon.net.nz)

Server Information/Account Type - You'll be using either POP or IMAP servers for your email account, and should match the below:

Account Type: POP3 or IMAP
Incoming Mail Server: mail.orcon.net.nz
Outgoing Mail Server: mail.orcon.net.nz

If your email client requires more details, such as port numbers, you can view them here

If you need instructions for setting your email account up from scratch, they're available here

CHECK YOUR ANTI-VIRUS OR FIREWALL SETTINGS:

If your email account details are correct but you're still unable to send or receive emails, it may be that your firewall or anti-virus is blocking your email client from accessing the internet.

To find out, you need to open your anti-virus and/or firewall, and see where the list of blocked programs is. This varies from program to program, so the best way to check will be the program's help guide, or the manufacturer's website.

If you've checked both these things and you're still unable to send or receive email, please contact us at https://www.orcon.net.nz/contact.

Please note: we know there are many programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having any issues with your program please refer to the manufacturer.

Not everyone uses their @orcon.net.nz email addresses, and these dormant accounts are juicy targets for spammers and troublemakers.

So if your account is inactive for 6 months, we'll archive it to keep it safe.

If you access your webmail or send/receive email via an email client (e.g. outlook) at least once every 6 months, then we'll know that you're using it and it won't be archived. 

If your account does get archived, then getting it re-activated is only a phone call away - please contact us and we'll reactivate your address and all your old mail.

If your email account remains in an archived state for longer than 6 months, we will then close down that email account, as it is no longer been used (at which point all emails and contact lists associated with that account will be deleted and irretrievable)."