How can we help?
How do I access my iSERVE webmail?
If you were an iSERVE customer you are still able to access your iSERVE webmail at http://webmail.iserve.co.nzHow do I make sure I am receiving important emails?
If you want to make sure you’re receiving all the important emails you’re being sent (especially ours) you can add certain email addresses to a “Whitelist”, which will mean all emails from that sender will bypass your spam filtering and be delivered directly to your inbox.
For more information on how to whitelist or blacklist senders using the Orcon Mail Guard spam filtering, visit the following FAQ here.
Check the kind of email service or client you're using for instructions on how to use the 'safe senders' list.
Microsoft Outlook 2010-2013:
- On the “Home” menu, click “Junk” and click “Junk Email Options” on the drop down.
- On the “Safe Senders” tab, click “Add”.
- In the “Add Address” field, enter "orcon.net.nz".
- Click “OK”.
Missing an email? Check your “Junk Email Folder”. If it is, right click on the email, select "Junk Email" and click "Add Sender's Domain to Safe Senders List."
- Click "Contacts" along the left side of any Gmail page.
- Click "Add Contact".
- Copy and paste the "From" address, e.g. email@example.com, into the primary email address dialog box.
- Click "Save".
Missing an email? Check the "Spam" folder; if it's there, select the check box on the email, and then click 'Not Spam'
Windows Live Hotmail:
- Open your mailbox and click "Options" (upper right hand corner).
- Click the "Junk Email Protection" link (top of page).
- Select the "Safe List" link (second from bottom).
- Copy and paste "firstname.lastname@example.org" into the dialog box titled "Type an address or domain".
- Click the "Add" button next to the dialog box. Repeat for other email addresses and domains.
Missing an email? Check your "Junk Email Folder". If it's in there, open the email and click the "Not Junk" button. Next, check to see if the email address is in your "Blocked Senders" list. If you see a message from Orcon.net.nz on this list, select it and click the "Remove" button. Finally, if you have not done so, add our "from" address to your Safe Senders list as described above.
You will need to set up a filter to redirect our emails and/or newsletters into your inbox:
- Open your mailbox and click on "Mail Options" (upper right hand corner).
- Select Filters.
- Click the "Add" link on the filters page.
- Update the "From Header” rule with the following two pieces of information: "contains" and "@orcon.net.nz".
- Click the "Choose Folder" pull-down menu and select “Inbox”. Pick the "Add Filter" button.
Missing an email? Check if our email is in your Yahoo! “Bulk Folder”. If it is, please open the email and click the "Not Spam" button. Next, check to see if the address the email was sent from is in your "Blocked Addresses" list. If you see "orcon" on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.How can I back up my email?
You never know when you might leave your laptop on the roof of your car, so it’s important to back up your stuff, especially the kind you couldn't afford to lose.
If you use Orcon Webmail, then your mail is stored on our servers, not your computer. This means if you lose your device, you'll still have all your emails.
To back up your Orcon email on your home computer or laptop:
If you use a desktop email client, (the program used to send and receive email) such as Microsoft Outlook or Mac Mail, you can easily back up your emails to an external hard drive, or upload them to an online drive.
Each email client is different, so you’ll need to follow instructions specific to your program you use - see the links below for backup instructions for two popular email clients.
If you use another program, try the help function, Google, or the manufacturer's website.
(these links direct you to external websites)
Please note: we know there are many other programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having issues with your program please refer to the manufacturer.What is the difference between POP and IMAP?
These two funny words refer to the way that your email client, whether that is on your home computer, laptop, smartphone or tablet, talks to the server that holds the emails.
The main difference between POP3 and IMAP is that POP3 downloads the email from the server onto the device, whereas IMAP just reads the email on the server.
Why does this matter?
If you choose IMAP, then you can read your emails from multiple devices, and any changes you make automatically update on all devices. If you lose your device, then the emails will still be on the server. You will need an internet connection to read your emails and your emails will count towards your email storage space, however you can save space by archiving emails or saving them to local storage.
If you choose POP3 then you can read your emails offline. They’re stored on your computer and you don't use up your email server storage space. On the downside, you can only download an email to one device, and if you lose that device you lose your emails too.
Which one should you choose?
We recommend IMAP as the protocol that you should use, so you can check your emails on your computer, via webmail, and smartphone depending on where you are. Most devices will have internet access through WiFi or 3G/wireless, therefore being able to access your emails offline through POP3 isn’t as important as it used to be.How do I uncheck "Leave a copy of my mail on the server" from my email client?
If the option to Leave a copy of the message on the server is missing in Outlook, it may be due to the type of email account you use. Of the most common types of email accounts, only POP3 accounts download the email to your computer.
If you have an IMAP, or HTTP (Gmail, Outlook.com etc.) account, mail is not generally stored on your computer. All email remains on the mail server until you delete it.
To enable (or disable) the Leave a copy of the message on the server option, follow these steps:
Outlook 2010 - 2013
- Open Outlook.
- Click the Filetab > Account settings.
- Highlight your current POP3 account and click Change.
Note:The window that opens will tell you what type of email account you have. (Look under Type.)
- Choose More settingsand click on Advanced.
- You should see a check box titled: Leave a copy of messages on the server.
- Unchecking the box will disable the function to Leave a copy of the message on the server.
- Click “Mail” on the menu bar at the top of the screen
- Click “Preferences…” then Click “Accounts” on the window that opens
- Select your account on the left-hand side
- Tick the box labelled “Remove Copy from server after retrieving a message:” and select a timeframe from the box below
Note: Enabling Leave a copy of the message on the server will allow you to access your email from multiple computers, however if you primarily use email on the same mail client it will download deleted emails each time you log in.How do I navigate my folders within my Orcon webmail?
The main panel for navigating between your Inbox and other folders within Orcon webmail is located on the left hand side of the webmail interface. You can switch and manage folders by clicking on them in this panel.
This pane will list all of your current folders, which includes the default folders for Inbox, Drafts, Sent items, Trash and Junk E-mail (you can manage your spam email settings using the Mail Guard tab).
You can quickly manage these folders by using the cog drop down menu at the bottom of the folders pane.
Compact: This function will delete any messages that may have been flagged for deletion.
Empty: Only selectable when in the Trash folder. This option will allow you to quickly empty all items in your trash folder.
Import messages: This function can be used to import messages that have been exported previously. Simply select the email export file that you wish to import and click Upload.
Manage Folders: This is a quick option that will take you to the Folders management tab in the Settings section of Orcon webmail. From here you can add, remove and unsubscribe from folders as you see fit.How can I bulk delete emails in webmail?
If you have been spammed and would like to remove a large amount of emails, or if your mailbox is just full, the easiest way to do this is to create a new folder where you put everything you would either like to delete or keep and do a bulk delete of the rest.
- Click the cog on the left-hand side (as shown below) and choose manage folders.
- Create a new folder to place any emails you would like to keep on the webmail by clicking the plus symbol in the bottom left.
- Give the folder a name and click save.
- The Mail box should be selected to view by default – this is shown by a tick
- Once complete you will need to click the Mail button in the top right.
- Move any emails you wish to keep to the new folder.
- Once all emails you would like to keep are moved ensure you are in the inbox with the emails to delete and select manage folder again.
- Highlight the inbox where the emails are to be emptied from.
- Click on the Cog and choose Empty* which will move these emails to trash. The trash folder is deleted permanently every 90 days.
- Click OK
*NB If you select delete instead of empty it will delete any emails in the Inbox and delete the inbox itself – we will not be able to retrieve these emails.What are my options for creating and managing emails in Orcon webmail?
Located to the top left of the main email pane of your Orcon webmail interface are various options used to create and manage emails within the folder you are currently in.
- Check for new messages: - Refresh your Inbox to check the mail servers for any new messages.
- Create a new message: - Create a new email message to send to one or more recipients.
- Reply to sender: - Reply to only the sender of the selected email message.
- Reply to all: - Reply to all people who received the selected email message.
- Forward message: - Forward a received message on to one or more additional recipients.
- Options to Forward original email or forward as an attachment to a new email by selecting the little drop down arrow to the right of the Forward icon.
- Delete message: - Delete one or more selected messages, sending them to your Trash folders. Can also be completed by using the Delete key on your keyboard.
- Mark message: - Can be used to manage basic functions in bulk.
- As read – Mark one or more messages as read without having to click each one individually.
- As unread – Mark one or more read messages as unread without having to click each one individually.
- As flagged – Highlight one or more messages as Flagged, to make finding them easier at a later date using the filter function.
- As unflagged – Unflag one or more Flagged messages when they are no longer important.
- More actions:
- Print this message – Prints a copy of the message.
- Download (.eml file) – Downloads a copy of the email to your local machine which can be stored or imported into another application as required.
- Edit as new – Allows you to edit the email as if you created it yourself and send to another recipient.
- Move to… - Will move the message to another folder and not leave a copy in the current folder. Can also be done by clicking on the email and dragging it to the relevant folder.
- Copy to… - Will copy the message to another folder and leave a copy in the current folder.
- Show source – Will show the HTML source details for the message.
- Open in new window – Will open the message in a new window.
There are two ways that you can find certain messages in your inbox or other folders, which are the Filter and Search functions, located to the top right of the main email pane of your Orcon webmail interface.
- Filter: The filter option will give you a range of pre-set filters that can be used to limit what is shown in the folder you are currently in. The main Filters we recommend are the Unread messages filter, or the filter for messages that have been Flagged previously.
- Search: The search box to the right of the Filter can be used for more custom searches, where you can locate email in multiple folders by subject, sender, or key phrases in the message.
The Address Book tab is located in the top right corner of the Orcon webmail interface. From here you are able to create and manage contacts that you email regularly, in addition to searching contacts and creating groups for similar contacts, such as family or work colleagues.
- Create new contact: - Add a new contact into the address book using this function. You can track information such as their name, contact phone numbers and address.
- Compose mail to: - Once a contact has been added to your address book, you can select them and then click the Compose mail to option, which will start a new email message to that contact without having to go back to the Mail tab.
- Delete selected contacts: - Deletes a selected contact if you no longer wish to have them in your address book.
- Import contacts: - Imports a contacts list file into your Orcon Webmail Address book.
- Export contacts: - Exports one or more of your contacts into a vCard format which you can save on your local machine as a safety backup for your address book.
- Advanced Search: - Searches through a range of additional address book fields that the standard search bar does not.
We recommend the default settings for users who are not familiar with webmail interfaces and recommend that you test and change back any settings changes you are unhappy with immediately, so that you don’t forget what was changed later.
The main fields within the Settings tab are;
This page contains the details you'll need to know when setting up your email account on a device.If you're not sure whether to use POP or IMAP, or what those words even mean, then click here.POP Settings - SSL DISABLEDUsername: <Your username>E mail Address: <You username>@orcon.net.nzAccount Type: POPIncoming mail server: mail.orcon.net.nzIncoming mail server port: 110Outgoing mail server (SMTP): mail.orcon.net.nzOutgoing mail server (SMTP) port: 25POP Settings - SSL ENABLEDUsername: <Your username>E mail Address: <Your username>@orcon.net.nzAccount Type: POPIncoming mail server: mail.orcon.net.nzIncoming mail server port: 995Outgoing mail server (SMTP): mail.orcon.net.nzOutgoing mail server (SMTP) port: 587IMAP SettingsUsername: <Your username>E mail Address: <Your username>@orcon.net.nzAccount Type: IMAPIncoming mail server: mail.orcon.net.nzIncoming mail server port: 993Outgoing mail server (SMTP): mail.orcon.net.nzOutgoing mail server (SMTP) port: 465Note: SSL for incoming mail server and TLS for outgoing mail server.Do I get an email address when I sign up to Orcon?
- Preferences – Changes different elements of the user interface, mailbox and message views, address book and folders.
- Folders – Add or remove additional folders as you see fit.
- Identities – Manage your email identities (what name and email address people see when you email them).
Orcon no longer offers free email mailboxes to new customers. If you have an existing Orcon email mailbox this will remain free of charge as long as you have an active dial up or broadband connection with Orcon.
For Terms and Conditions related to the Orcon email service please visit our General Terms and Conditions Clause 6 here.How do I setup email on my computer?
Check out the below instructions for the software that applies to you. For more details click the title of your email software to go directly to that software's help section
- Open Microsoft Office 2010 or 2013
- Click File then select Add Account.
- Select Manually configure server settings or additional server types.
- Click Next
- Outlook will prompt you to choose your E-mail Service. Select Internet E-mail. Then click Next.
You are now asked to enter your email account details
- Enter your name: This is the name you want others to see when you email them
- Enter your email address: e.g. email@example.com.
- Select POP3 for the Account Type
- Enter mail.orcon.net.nz as your Incoming Mail Server.
- Enter mail.orcon.net.nz as your Outgoing Mail Server.
- For User Name, enter the first part of your Orcon Email address, without the @orcon.net.nz.
- Enter your email password: This is your Orcon Password that you would have set up at the time you're signed up.
- Click Next
- Click Finish
- Start the Mail application on your Mac
- Click the “Mail” menu for the application, then select “Preferences…” (Keyboard shortcut CMD + ,)
- Click the plus icon ( + ) in the bottom left to add a new POP account, then fill out the fields in each screen as follows:
Step one – Add Account:
• Full Name – the name you want to associate with the e-mail address. It is what people who receive your e-mails will see as who sent the mail.
• Email Address – the e-mail address that you are going to be using (e.g. firstname.lastname@example.org)
• Password – the Orcon password that you selected when you signed up. Please note the password is case sensitive.
Step two - Incoming mail server
• Account Type – leave this as POP. If you would rather use IMAP, see here for the server details you need to use.
• Description – this description is for your reference, and can be left blank.
• Incoming mail server – mail.orcon.net.nz
• User name – the user name you were given when the account was created (usually the first part of your Orcon Email address without the @orcon.net.nz).
• Password – enter your password again here.
Step three – Outgoing Mail Server
• Description - this description is for your reference, and can be left blank.
• Outgoing Mail Server – mail.orcon.net.nz
• Retype your Username and Password if prompted again
- Your mail account is now ready for use. Click on the “Get all new mail” option at the top to check your mail.
Please note: We know there are many other programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having any issues with your program please refer to the manufacturer.
Email on the go can be pretty handy, so to begin setting up, follow the instructions below for the type of tablet or smartphone you use.
To set up Email on your Android device:
- Open your device’s Email application.
- If you have already loaded a different email account onto the device, you’ll have to press Menu, select Settings, and tap Add Account.
- Type your full Orcon email (e.g. email@example.com), and enter your Orcon account password. Press Next
- For the account type select IMAP
- For the incoming server settings, use the details shown below:
- Username: your Orcon username (your email address without the @orcon.net.nz)
- Password: your Orcon account password
- IMAP Server: mail.orcon.net.nz
- Port: 993
- For the outgoing server settings, use the details shown below:
- IMAP server: mail.orcon.net.nz
- Security Type: TLS
- Port: 465
- Select Require Sign In
- Configure the remaining details as you like, and add the account name you want to use.
To set up Email on your iOS device:
- Tap Settings, and then press Mail, Contacts, and Calendars.
- Tap Add Account
- Scroll down, and tap Other
- Tap Add Mail Account
Enter the following details:
- Name: Your first and last names; these will appear on your sent mail.
- Email: Your Orcon email e.g. firstname.lastname@example.org
- Password: your Orcon email account password
- Description: a description for the email account, such as your email address.
- Tap Next
- Select IMAP.
For Incoming Mail Server, enter the following details:
- Host Name: mail.orcon.net.nz
- User Name: your full Orcon email address
- Password: your Orcon email account password
For Outgoing Mail Server, enter the following details:
- Host Name: mail.orcon.net.nz
- User Name: your full Orcon email address
- Password: your Orcon email account password
- Tap Next
- Tap Save
Please note: we know there are many programs or devices that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the devices and programs out there, so won’t be able to help in every case. If you are having any issues with your device please refer to the manufacturer.How do I change and update my email password?
If you want to use the POP account type instead of IMAP, please click here for our POP mail settings.
Changing your password regularly is a good idea; it helps keep your emails and account information secure!
Please note that changing your Orcon password also affects password details for your broadband access, email, webmail and My Orcon account.
TO CHANGE YOUR ORCON PASSWORD:
Changing passwords is easy. First, log into your My Orcon account, click here. In the My Details section, click Change Password and follow the instructions from there.
Genius Customers: your modem will automatically update itself with your new details, so you can keep browsing
Non-Genius customers: You'll have to update your modem with your new password. To find out how, click here.
UPDATE YOUR EMAIL CLIENT:
Once you've changed your Orcon password, you'll have to update your account settings in your email client to match. How this is done varies between programs, but the instructions below should help guide your through the process
If you need further instruction, try the program's help feature, or the manufacturer's website.
To begin, you need to open your email client, and open the account settings dialogue box:
- Microsoft Outlook 2003: Click Tools, then View or change existing e-mail accounts and click Next. Select your Orcon email account, and click Change.
- Microsoft Outlook 2007: Click Tools, then Account Settings. Select your Orcon email account, and click Change.
Outlook 2007 and 2003 will give you this screen
- Microsoft Outlook 2010: Click File, then Info. Select your Orcon email account, press the Account Settings button,and select Account settings.
Outlook 2010 will give you this screen
- Mac Mail: Click Mail, then Preferences. Select the Accounts tab and click your Orcon email account.
MacMail will give you this screen
Now that you can see your email settings, find the Password field. You may need to click 'Change account settings' or something similar. Once you've entered your new password, click OK/save and you should be able to send and receive email as normal
Please note: we know there are many other programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having any issues with your program please refer to the manufacturer.
Microsoft Outlook 2010/2013
- Start Outlook.
- On the Filemenu, click Info and click Account Settings.
- Select Account Settings from the list.
- On the E-mail tab, click New and Select Email Account, and then click Next
- Click to select the Manually configure server settings or additional server typescheck box, and then click Next.
- Click Internet E-Mail, and then click Next.
- In the Server Information section, select IMAP for Account Type.
- In the Your Namebox, enter your name exactly as you want it to appear to recipients.
- In the E-mail Addressbox, type your e-mail address.
- In the User Namebox, type your account name.
- In the Passwordbox, type your password.
- In the Incoming mail serverbox, type the name of your IMAP4 server.
- In the Outgoing mail server (SMTP)box, type the name of your SMTP server.
Note: IMAP4 is a retrieval protocol. You must have SMTP to send your messages.
- Click Nextafter you have completed entering this configuration information, and then click Finish.
Protect messages that you’ve already downloaded
- Open Mac Mail
- Select Mailbox > New Mailbox
- Set Location to “On My Mac” and call it something like “My Old Inbox”
- Move any messages from your old POP3 email account into this new folder to ensure you don’t lose them
Set up your new IMAP account
- In Mac Mail choose Preferences > Accounts
- Select the name of your POP account and then select Advanced
- Uncheck “Enable this account”
- Select Choose File > Add Account
- Select IMAP as Account Type
- Enter imap.orcon.net.nz into the Incoming Mail Server field
- Enter your Orcon email username and password
- Select Continue
- If you have entered the correct information, your new IMAP account should work right away
The main reason why your Orcon email address may keep downloading previously deleted emails to your mail client is that you are using POP3 with the option to leave a copy of email on the server selected.
POP3 copies emails from the server and downloads them to your local mail client. In most mail clients there is an option to leave a copy of the mail server. If you download an email to your client and delete it while this option is selected, the copy left on the server will download again the next time you open your client.
To avoid this happening, you can either set your mailbox up to use the IMAP protocol, or uncheck the option to “Leave a copy of my mail on the server”. IMAP is much better for managing email across multiple devices, so change your email now so that you can have access to your email always.How do I use the Orcon spam filter?
The new Orcon CanIt is a spam filter that protects your email address from nasty viruses, dubious offers and other kinds of unsolicited mail.
To access and adjust your spam filter settings, log in at https://canit.orcon.net.nz/.
ADJUSTING YOUR SPAM FILTER SETTINGS
Here are a bunch of 'how-to' instructions if you're interested in adjusting your spam filter.How do I change the strength of my spam filter?
Changing the strength of your spam filter will determine how strict or lenient it is in scanning for potential spam. If it's too strong, it might block emails you want to get, but if it's not strong enough you'll see spam coming into your inbox.
The default threshold is set to 7, which shouldn't be particularly strict. Decreasing the number (1 - 6) will make the filter stricter, whereas increasing it (8 - 100) will make it more lenient.
You can change the strength of the filter by changing the Spam Score Threshold
- Log in to the spam filter at https://canit.orcon.net.nz/.
- Click the Preferences tab
- Click the Quarantine Settings tab
- Change the Spam Threshold
- Click Submit Changes
By default, the spam filter will block any email it detects as spam from reaching your inbox. It quarantines spam emails inside the filter before getting rid of them at a later date. Quarantined emails will be stored for 14 days before being deleted.
It is important to check your quarantined emails regularly or change your settings to only Tag spam instead of quarantining it.
You can change to tag any spam emails and send them through to your inbox by completing the following steps.
- Log in to the spam filter at https://canit.orcon.net.nz/.
- Click the Preferences tab
- Click Quarantine Settings
- Where it says Only tag spam click Yes.
- Click Submit Changes.
If you wish to revert back to quarantining your emails in the future, following the same steps as above but ensure that Only tag spam is set to No.How do I whitelist or blacklist senders and emails in my quarantine?
Whitelisting is useful when mail from a sender you do want to receive email from is being captured by the spam filter, Blacklisting is useful when unwanted mail from a sender is still getting through to your inbox.
- Log in to the spam filter at https://canit.orcon.net.nz/
- Click Rules
- Click Senders
- Enter the email address you wish to whitelist or blacklist, and click Add Rule
- Use the Action drop-down box, choose the desired action and click Submit
In addition to blacklisting or whitelisting a sender, you can also blacklist or whitelist individual emails caught by the spam filter.
- Log in to the spam filter at https://canit.orcon.net.nz/
- Click Quarantine
- Under Status and Action, select the appropriate option from the drop down list for the email you wish to manage
- Select Accept message to send the email to your inbox, or Reject message to delete the email
Please note: There is no limit to the number of emails that can be stored in quarantine, but any emails in there for longer than 14 days will be automatically deleted.What do I do if I can't send or receive email?
If you're unable to send or receive email, you need to make sure that you have set up your email client (the program used to send and receive email) correctly, and also that your anti-virus or firewall program isn't blocking its access to the internet. It's also a good idea to try and log on to your Orcon email directly at https://www.orcon.net.nz/site/weblogin. If you're unable to login there then there may be an issue on our end (one that we should already know about and be trying to fix!).
CHECK YOUR ACCOUNT SETTINGS:
To check that your email client has been correctly set up, you need to open your email client, and open the account settings dialogue box.
To open the account settings dialogue box:
Microsoft Outlook 2010: Click File, then Info. Select your Orcon email account, press the Account Settings button, and select Account settings. In the Account Settings box, click on your email address and then click on Change.
Microsoft Outlook 2013: Click File, then click Account Settings and Account Settings again. This will take you to the Account Settings window, click your email address and then click Change.
This is the screen you should see for Outlook 2010/2013
Mac Mail: Click Mail, then Preferences. Select the Accounts tab and click your Orcon email account and select Server Settings.
This is the screen you should see for Macmail
Now that you can see your email settings, check that they match the following:
Your Name/Full Name: This is the name that appears on your outgoing email. Usually this is your first and last names.
Username: Your username, which is your email address without the '@orcon.net.nz' part. (e.g. email@example.com)
Password: Your Orcon password, which is the same as your My Orcon account password. If you've recently changed your Orcon password or web mail password, you need to update it here as well.
Email Address: your full email address - (e.g. firstname.lastname@example.org)
Server Information/Account Type - You'll be using either POP or IMAP servers for your email account, and should match the below:
Account Type: POP3 or IMAP
Incoming Mail Server: mail.orcon.net.nz
Outgoing Mail Server: mail.orcon.net.nz
If your email client requires more details, such as port numbers, you can view them here
If you need instructions for setting your email account up from scratch, they're available here
CHECK YOUR ANTI-VIRUS OR FIREWALL SETTINGS:
If your email account details are correct but you're still unable to send or receive emails, it may be that your firewall or anti-virus is blocking your email client from accessing the internet.
To find out, you need to open your anti-virus and/or firewall, and see where the list of blocked programs is. This varies from program to program, so the best way to check will be the program's help guide, or the manufacturer's website.
If you've checked both these things and you're still unable to send or receive email, please contact us at https://www.orcon.net.nz/contact.
Please note: we know there are many programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having any issues with your program please refer to the manufacturer.
You will need to buy your own domain name and have a mailbox to point it at.
Luckily we can sell you a domain name for as little as $36 per year, and our MailPlus mailboxes are perfect for receiving domain email, and at just $1.95 per month. A bargain!
Not everyone uses their @orcon.net.nz email addresses, and these dormant accounts are juicy targets for spammers and troublemakers.
So if your account is inactive for 6 months, we'll archive it to keep it safe.
If you access your webmail or send/receive email via an email client (e.g. outlook) at least once every 6 months, then we'll know that you're using it and it won't be archived.
If your account does get archived, then getting it re-activated is only a phone call away - please contact us at https://www.orcon.net.nz/request_support and we'll reactivate your address and all your old mail.I am having trouble logging in to webmail
If you are having trouble logging in to webmail using the log in box in the top right corner of our website you can try logging in directly through the webmail portal here. You will be presented with the screen below (make sure to click the "I'm not a robot" button!)
If you are still having problems you may have the wrong username or password - your username is the first part of your email address e.g. email@example.com. If you've forgotten your password, please click the 'forgotten password' link on the login screen.
If you can't remember your username, or you're unable to reset your password, call our help desk on 0800 131415. They will be able to set a new password once you have verified your identity.
IF you are subscribing to an 'Orcon@home UBA' service, after you have updated your password, you will then need to ensure the ADSL password within your modem matches against what your password has been changed to for you to access your 'Orcon Web mail'. Click here for instructions on how to do this.
Why we have reCAPTCHA
We've added the reCAPTCHA service to the login section of our email platform to help protect your security. The service prevents automated systems from gaining access to your email account. That way your private information is kept private and you can avoid having nasties send lots of spam emails from your account (which, as well as being really annoying, can cause your email to become "Blacklisted" and you'll be unable to send anything at all!)
Still have questions?