Moving House: Move My Services
You can complete a move house request through your My Orcon account.
You can contact our dedicated move house team by calling 0800 89 34 96. They are available 8:00 am to 9:00 pm Monday to Friday and 9:00 am to 5:30 pm on weekends and public holidays.
Alternatively, you can get in touch with our move house team via email by filling in our contact form here. Simply select the "I am moving to a new address" option and our team will then be in touch with you accordingly.
We want to make sure your move is hassle-free, and that you have power at both addresses while you move if you need to when you place your move request let us know when you want power to start at the new address and when you want power to stop at your old address.
Please note that if power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm.
We ask that you give us at least 7 days notice so that we can have everything set up on the day of your move so you can plug in your modem and go!
Moving services is usually free. If there are any costs involved we will let you know in advance. The good news is you won’t be required to sign a new contract term. Any existing contract you have will continue unchanged.
Occasionally your phone number may have to change. Unfortunately, numbers are not always transferrable to the new address and we may need to assign you a new home phone number.
In order to provide our customers with the best possible deals, we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans, you may be on, may no longer be available.
Moving your Orcon Services is simple and easy, it can be arranged either online or over the phone. Just let us know as soon as possible or at least two weeks before you move in and we will take care of the rest.
Moving my Services
We provide two simple methods for you to move your services to another address.
Moving House FAQs
As long as the initial wiring or ducting installation has been completed then there should be no problem with getting you connected.
There may be additional charges involved if this is a brand new house which we will notify you about during the connection process.
A move generally takes up to 5-10 working days.
What do I do if I have UFB and I need to move house?
Please contact us via our contact page here, email firstname.lastname@example.org or visit My Orcon. If Fibre (UFB) is already installed at your new address we’ll be able to connect you straight away with Fibre, otherwise, we’ll need to connect you with ADSL or VDSL while we wait for Fibre (UFB) to be installed (if available).
Please try to give us at least 7 days notice of your move, the good news is you won’t be required to sign a new contract term. Any existing contract you have will continue unchanged.
What services are available at my new house?
Some awesome services might now be available (like Fibre) or some current services may not be available. It's easy to check your new address through your My Orcon change hub. If you would like our team to check for you simply give us a call or send us an email and let us know your new address so we can tell you what’s on offer.
Do I have to change to a new plan when moving house?
In order to provide our customers with the best possible deals, we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans may no longer be available.
Can I keep my number?
Occasionally your phone number may have to change. Unfortunately, numbers are not always transferable to the new address and we may need to assign you a new home phone number.
Can I keep my phone number if I move house?
In most cases yes, you'll keep your landline number when you move, however this isn't guaranteed. In the rare event that it isn't possible, a new number will be randomly assigned once your move order is completed.
For more on moving house with Orcon, just get in touch – we're here to help.