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Google Nest Wifi setup and support
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- Plug in the power and turn your Google Nest Wifi on at the wall.
- Connect the WAN port on the Google Nest Wifi to the port labelled LAN1 or GE1 on your Optical Network Terminal (that's the fibre box usually found on your wall) with the Ethernet cable.
If you have a landline, plug this into the port labelled POTS or TEL on your Optical Network Terminal.
- Download the Google Home app on a compatible phone or tablet if you don't have it already. You'll need a Google Account to complete setup.
- Once you've got the Google Home app, tap + in the top left-hand corner and follow the on-screen steps to finish setup and add extra Nest Wifi units if you have them (you'll also be able to set these up later).
All done! If you ran into any problems, simply factory reset your Google Nest Wifi and start again.
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- Plug in the power and turn your Google Nest Wifi on at the wall.
- Connect the WAN port on the Google Nest Wifi router to your modem's LAN port with the Ethernet cable.
- Download the Google Home app on a compatible phone or tablet if you don't have it already. You'll need a Google Account to complete setup.
- Once you've got the Google Home app, tap + in the top left-hand corner and follow the on-screen steps to finish setup and add extra Nest Wifi units if you have them (you'll also be able to set these up later).
All done! If you ran into any problems, simply factory reset your Google Nest Wifi and start again.
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Think about where else you want a strong Wi-Fi signal in your home. Place your extra point about halfway in that direction, but not more than two rooms away from an existing Google Nest Wifi point.
Place your point in an open area off the ground and avoid placing it near other objects that will physically block your signal.- Plug in the power and turn your Google Nest Wifi on at the wall.
- Open the Google Home app on your phone or tablet.
- Tap + then tap Set up device.
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Select Set up new devices in your home and the app will begin searching for your additional Google Nest Wifi.
- Follow the on-screen steps to finish setup.
Simply repeat these steps for each additional point you have.
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If your device cannot find the Google Nest Wifi in the Google Home app when you are trying to set it up for the first time, please follow these steps from Google here.
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Make sure you’ve completed the steps to connect your Google Nest Wifi to the internet first.
- Navigate to the Wi-Fi settings or network finder on your device.
- Select the Wi-Fi network you set up earlier from the list.
- Enter the Wi-Fi password you set up earlier.
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If you want to change your Wi-Fi network name and password later down the track, just use the Google Home app.
- Open the Google Home app on your phone or tablet.
- Tap on the green Wi-Fi button and press the settings button (in the top right corner).
- Update your primary network name and password to your preferred name.
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Wi-Fi speed can vary depending on a few things: the type of device you are using, the distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.We recommend running a mesh test to confirm you have the ideal placement of your Wifi points.
- Open the Google Home app.
- Tap on the green Wi-Fi button > Wifi devices > Points > Test mesh.
- Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
- Points work best when they are no more than two rooms away from the primary point.
- Place your point in an open area off the ground
- avoid placing the points near other objects that will physically block your signal
(like your microwave, TV or hot water cylinder).
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Factory resetting your Google Nest Wifi devices will erase all current settings and data. After you factory reset a device, you'll have to set up your router and point(s) again.You might want to factory reset when you want to:
- Start fresh and set up your router or point(s) from scratch.
- Return the device.
- Erase all information from your router or point.
- Have forgotten your Google Account and can no longer remember your WiFi password or account password at all
- Open the Google Home app.
- Tap on the green Wi-Fi button and press Settings in the top right corner.
- Scroll down and press Factory reset network
- Do the same for each additional point and press Factory reset Wifi point
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If you are unable to access the Google Home App, you will need to use the hard factory reset button on the bottom your devices. Follow these instructions and ensure all your points have been reset before setting up them again.
- These terms apply to Orcon’s “Level Free” offer (Offer).
- The Offer is available from 20 October until withdrawn by Orcon (Offer Period).
- Orcon can withdraw or amend the Offer or Offer Period at any time.
- The Offer is not available with any other new customer offers.
- Orcon Broadband Terms & Conditions apply.
- All amounts include GST.
- The Offer is available to any new customer who:
- is a small New Zealand business with fewer than 20 employees;
- qualifies for the NZ Government’s COVID-19 Resurgence Support Payment, Wage Subsidy Scheme or Small Business Cash Flow Loan Scheme (COVID Support); and
- successfully signs up to a Fibre Pro plan during the Offer Period,
- A new customer is someone who has not been an Orcon customer in the last 3 months. If you’ve been an Orcon customer in the last 3 months you’re not eligible for the Offer.
- You do not need to sign up to a minimum term contract.
- You’ll need to provide your New Zealand Business Number and confirm that you qualify for COVID Support during the sign up process.
- If you’re an Eligible Customer, the first six months’ base broadband charges for your Fibre Pro plan will be free. This will show as a $99.95/month credit on your account. You’re responsible for any charges on top of the base broadband plan charge.
- After the first six months, you’ll need to pay $99.95/month for your Fibre Pro plan.
- You may be able to upgrade from a Fibre Pro plan to a Hyperfibre plan (subject to Hyperfibre availability at your business address) by contacting customer service after you have signed up If you do, it’s important to know:
- It could take a little while to get you hooked up to Hyperfibre.
- Regardless of your connection, for the first six months you’ll receive a $99.95/month credit on your account – so while you’re on a Fibre Pro connection your base broadband charges will be free, and once you’re connected to Hyperfibre you’ll need to pay the difference between the monthly cost for Fibre Pro and your chosen Hyperfibre plan.
- After the first six months, you’ll need to pay the monthly cost that was advertised (at the time you signed up) for your chosen Hyperfibre plan.
- You’ll be charged a $199 Hyperfibre set up fee. Your local fibre company may need to install a new optical network terminal (ONT) that can support Hyperfibre speeds.
- Your devices will need to support Hyperfibre speeds.
- The Offer is not available on copper (ADSL/VDSL) plans or our 100Mbps Fibre plan.
- You can sign up for additional products and services (e.g. Wi-Fi Pro, Priority Support, 4G Backup, power and mobile), and will be charged for those products and services at the prices advertised during the sign up process. You can also take advantage of our 10% discount for bundling broadband and power – although for the first six months your broadband discount will be $0, i.e. 10% of free.
- Fibre Pro is only available in fibre areas.
- We can reject your application if we consider, acting reasonably, that you do not meet the Eligibility Criteria.
- We will waive our standard $14.95 modem delivery fee for this Offer.
- Non-standard install charges may apply. You’ll need to approve these before your order can continue.
- If you choose to leave us after your free six months (we obviously hope you don’t), you’ll need to give the standard 30 days’ notice under our Broadband Terms & Conditions.
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We have replaced Google Wifi (1st Generation) with Google Nest Wifi system.
Whether you are looking for the latest addition for your smart home system or just want a reliable connection in every room, the Google Nest Wifi router has you covered. This powerful device offers excellent coverage across most Kiwi homes (up to 200sqm).
Current Orcon customers can rent Google Nest Wifi for $10/month for two units or $20/month for three units.
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To set up your Google Wifi units and access their features, you'll need to download the Google Home App. Follow the steps in this handy guide and you'll be online in no time.
Note: Both Google Wifi and Google Nest Wifi can be set up using the new Google Home App. If you already have Google Wifi, you may have downloaded the Google Wifi App. Both versions will continue to work for the foreseeable future. -
Google Wi-Fi comes with a standard 12-month warranty.
Warranty returns: We will replace your Google Wi-Fi units with new or refurbished units functionally at least equivalent to yours.
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In the unlikely event that you no longer require Google Wifi or decide to leave Orcon, you'll need to return the Google Wifi units to us. If you’d like to cancel, just call the team on 0800 56 46 87 and we will send a return bag for your Google Wifi.
A $399.00 (incl. GST) fee applies if the units aren't returned.
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Family-friendly controls can be set up on the Google Wifi app. Tap on the Family Wi-Fi icon to pause Wi-Fi access on-demand, schedule internet time-outs and automatically block millions of adult websites. Find out more here.
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The full Google Wi-Fi spec sheet is available to view here.
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The issue could be that your Wifi point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Find out how here.
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In rare cases, you may have issues connecting to the setup network or get stuck on the “Checking Wifi point status” screen for several minutes. This could mean that your mobile device’s Wi-Fi is in an unstable state.
In general, tapping your mobile device’s back button and restarting the setup process can fix this. If that doesn’t work:
- Close the Google Wi-Fi app. Ensure you fully quit the app.
- For Android, tap the Recent Apps button and swipe the Google Wifi app to close it.
- For iOS, double-tap the Home button and swipe upward on the Google Wifi app to close it.
- Open your mobile device’s Wi-Fi settings. Toggle the Wi-Fi switch OFF then ON.
- In the list of available networks, select any nearby connected networks and ‘forget’ them. You can keep your Wifi point’s setup network.
- Open the Google Wifi app, and try to set up your Wifi point again.
If you still need assistance, please contact Google online support.
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If your Wifi point isn’t getting an internet connection from your modem:
- Unplug your modem and your Wifi point from power.
- Wait about 2 minutes. This will make sure your modem and Wifi point are fully off.
- Then plug the power cable back into only your modem and wait 1 minute.
- Plug the power cable into your Wifi point and wait 20 seconds for it to power on.
- If you're setting up a Wifi point, close the Google Wifi app and reopen it to attempt setup.
- Your Wifi point’s light will continually pulse blue when it’s ready for setup.
Check out this help article if you still have issues.
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- Open the Google Wifi app.
- Tap the tab, then Network & general.
- Tap Wifi points, then Add Wifi point.
- The app will walk you through the rest!
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If you have purchased a router or mesh unit from us and it is accidentally damaged, we will replace up to one per year, free of charge - including courier fees.
In the event that testing has been completed with our technical support team and no fault is found during a callout, you are protected from any costs incurred by your local installer. Limit one per year.
For Fibre customers, Protection Plan covers the cost of on-site repairs and the replacement of your ONT or ETP (up to the value of $500 per year) in the case of accidental damage.
For copper customers, Protection Plan covers the cost of on-site repairs to faulty internal wiring relating to the homeline and broadband connection, up to and including the jackpoint on the wall.
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- Wiring from the Jackpoint to other devices such as modems and computers.
- Ethernet wiring from the modem to other Ethernet sockets in your house
- Changes that are not related to a fault, such as moving, adding or changing sockets.
- Repairs to wiring or sockets that have not been installed to by a qualified technician.
- External cabling between your premises and another building on your property.
- Set-up of a new broadband connection and wiring at a new or existing premise.
- The purchase and installation of a Splitter.
- Repairing damage caused by natural disasters, building alterations, refurbishments, animals (including rodents), insects or vandalism, these are usually covered by insurance policies
- No-fault-found fees, generated by your local technician if no troubleshooting has been attempted with our team prior to logging a fault.
- Any intentional damage to your devices, ONT or ETP.
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Our Protection Plan acts as insurance if something goes wrong with your internal wiring, purchased hardware, ONT, or ETP. For a small fee of $3.00 per month, Orcon can arrange for a qualified telecommunications technician to come to your premises and repair your internal wiring and sockets or arrange replacement of damaged hardware. Without the Protection Plan, you will be responsible for the repairs inside your premises. This means that if any repairs are required, you would arrange your own local electrician to carry out the work. Alternatively, you can request Orcon to organise a technician to complete repairs although you will be liable for charges up to $230.
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$3.00 per month
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If a technician carries out repairs inside your premise, Orcon will on-charge the costs involved. This can be up to $230.
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You can add Protection Plan to your account when you sign up, or at any time in My Orcon.
- Log in to My Orcon.
- Choose My Plan from the options in the top menu.
- Select Change Now in the Insurance section.
- Choose Protection Plan and click Submit.
This will add Protection Plan to your Orcon account immediately.
- R16+ nudity and pornographic sites
- Known hacked or infected websites
- Dating, drugs, gambling, alcohol, tobacco sites
- Websites about hacking, dark web, and other illegal activities
- Suicide and self-harm sites
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Family Filter is free for the first 12 months, then just $5 per month.
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You can enable or disable Family Filter in My Orcon anytime.
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We can't guarantee that we can block 100% of all unsafe material online although we try our best, and block the vast majority. If you do come across a site that should or shouldn't be blocked please email URLreview@familyfilter.net.nz with the details.If you've recently enabled Family Filter and are still seeing undesirable material you may need to restart your modem to make sure the new settings are applied.
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No, Family Filter is anonymous and we don't offer reporting or alerts on blocked content.
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We strongly recommend ensuring all your devices are up to date with security software installed. Family Filter is a first line of defence against unsavoury content and is not designed to replace internet security or anti-virus software.
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Nope.
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- Our student noodle promotion comes with a minimum 6-month contract on broadband.
- Early broadband termination fee of $199.00 for VDSL/ADSL or $250.00 for Fibre will apply should you cancel your broadband contract.
- $5 discount is off the base broadband plan price.
- To be eligible for the Student Noodle promotion you need to be enrolled in a New Zealand university.
- Discount on broadband is valid while you are a student at a New Zealand university and an Orcon customer.
- The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
- To the maximum extent permitted by law, Orcon excludes all liability arising directly or indirectly in connection with the use of Indomie Noodles.
- Modem rental is included with your broadband plan and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
- Orcon Standard Terms and Conditions apply.
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- Offer valid for new Orcon customers who sign up on orcon.net.nz or call our inbound call centre.
- Gigantic Fibre promotional pricing is $84.95 on a 12-month contract. After 12 months customers who have signed up to this deal will be priced-up to our standard pricing.
- An early termination fee for your broadband service of $250 for Fibre applies if you cancel broadband during your 12-month contract.
- One-off modem shipping fee of $14.95 (incl. GST) applies.
- The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
- If you move to a new address during your 12-month contract you may lose the promotional pricing.
- Orcon Standard Terms and Conditions apply.
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- Google Wi-Fi 3 Pack promotion has a $0.00 monthly rental if you sign up to new Gigantic Fibre from $99.95/mth on a 24-month term or a $15 monthly rental on all other plans.
- Google Wifi 3 Pack monthly rental product is only available for new Orcon customers
- The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
- Google Wi-Fi device (3 pack) is owned by Orcon and is subject to a non-return fee of $399 (incl GST), if the Google Wi-Fi 3 pack is not returned at the end of the contract term or on written demand by Orcon.
- Google Wi-Fi device will be shipped once a Fibre connection is established.
- Modem rental is included and is subject to a non-return fee of $100 (incl GST). Modem shipping fee of $14.95 (incl GST) applies
- Google Wi-Fi is for personal use only, and not to be used for any commercial purposes.
- Orcon Standard Terms and Conditions apply.
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- Google Wifi comes with a minimum 12-month contract on broadband. Early broadband termination fee of$250.00 will apply should you cancel your broadband contract.
- Google Wifi (3-pack) has a $15.00 (incl. GST) monthly rental.
- The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
- Google Wifi (3-pack) device is owned by Orcon. You’ll need to return the Google Wifi hardware if you no longer require Google Wifi or cancel your broadband account. There is a $399.00 (incl. GST) Google Wifi non-return fee.
- Google Wifi (3-pack) has a one-off postage and packaging fee of $14.95 (incl. GST).
- Modem rental is included with your broadband plan and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
- Google Wifi is for personal use only, and not to be used for any commercial purposes.
- Orcon Standard Terms and Conditions apply.
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- Offer valid for new Orcon customers who sign up on orcon.net.nz or call our inbound call centre
- The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
- Gigantic Fibre promotional pricing is $84.95/mth for 12 months.
- Google Wifi (3-pack) has a promotional rental price of $5.00/mth if you sign up to Gigantic Fibre
- An early broadband termination fee of $250.00 will apply should you cancel your broadband contract within 12 months.
- Modem rental is included and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
- Google Wi-Fi (3-pack) device is owned by Orcon and is subject to a non-return fee of $399.00 (incl. GST) if the Google Wi-Fi is not returned at the end of the contract term or on written demand by Orcon.
- Google Wifi (3-pack) device will be shipped once a fibre connection is established.
- Google Wi-Fi is for personal use only, and not to be used for any commercial purposes.
- Orcon Standard Terms and Conditions apply.
Google Nest Wifi delivers seamless coverage by creating a mesh network of individual Wi-Fi points that work together to spread a strong signal throughout your home. Learn more here.
Setup
Google Nest Wifi is super easy to set up! Follow our guide included with your Google Nest Wifi or choose your setup below to get started.
FAQ
Google Nest support
The team over at Google Support NZ have excellent knowledge on Google Wifi so we recommending reaching out to them first!
Google Support NZ Support line is available on 0800 700 643 (24 hours a day, 7 days a week).
Online Google Wifi support pages are located here
Or you can request a chat with a Google Wi-Fi specialist here.
Level Free Business Promotion
General
Eligibility Criteria
The Offer
Hyperfibre upgrade
Additional products & services
Other things to know
Google Wifi (1st Generation) is no longer available to rent with Orcon.
Check out the next generation of Google Nest Wifi which has improved wireless performance, and the latest mesh networking capabilities.
If you are looking for help setting up your Google Nest Wifi, click here.
Frequently Asked Questions
Troubleshooting
Protection Plan is an add-on for your Orcon Broadband and Voiceline services and offers peace of mind should you experience an issue with your ONT, ETP, internal wiring or broadband hardware.
Protection Plan Features
Protection Plan FAQs
Family Filter provides a simple and non-intrusive first line of defence for your home against the more unsavoury corners of the internet. With Family Filter enabled, undesirable material will be inaccessible on devices on your network without needing to install any software.
Family Filter blocks access to: