Set up

Click on one of the links below to view the offer summary for your desired product type.

Google Wifi delivers seamless Wi-Fi coverage by creating a mesh network of individual Wi-Fi points that work together to spread a strong Wi-Fi signal throughout your home, so everyone can stream, share, and download. Find out more about Google Wifi here.

Frequently Asked Questions

• I’m already a customer, how do I get one?

  Google Wifi (3-pack) is available to existing customers for $15/month rental on a 12-month broadband contract. You can add Google Wifi to your account anytime through My Orcon.

• Can I purchase Google Wifi outright?

  Orcon customers can purchase Google Wifi (3-pack) at a discounted rate of $399.00 incl. GST (RRP $599.00 – a $200.00 discount!).

  Your account will need to be in credit by $399.00 (check out our payment options here), then just call the team on 0800 56 46 87 and they’ll submit an order for you. A courier delivery fee of $14.95 (incl. GST) will apply.

• Does Google Wifi come with a warranty?

  Google Wi-Fi comes with a standard 12-month warranty.

  Warranty returns: We will replace your Google Wi-Fi units with new or refurbished units functionally at least equivalent to yours.

• What happens if I decide to leave Orcon and I have a Google Wifi rental?

  Google Wifi is an expensive bit of kit, so we have made an affordable rental option for our customers. In the unlikely event that you no longer require Google Wifi or decide to leave Orcon, you'll need to return the Google Wifi units to us. If you’d like to cancel, just call the team on 0800 56 46 87 and we will send a return bag for your Google Wifi.

  A $399.00 (incl. GST) fee applies if the units aren't returned.

• How do I set up my Google Wifi?

  To setup your Google Wifi units and access their features, download Google Wifi app from the Google Play Store or Apple App Store. Or check out Google’s awesome help articles here.

  Once you have set up Google Wifi, we highly recommend turning off your modem’s Wi-Fi so that it doesn’t interfere with Google Wifi’s mesh network. In the My Orcon app, select Wi-Fi from the menu and turn your modem Wi-Fi off. You can also do this online at My Orcon.

• How do I set up Family Wi-Fi controls?

  Family-friendly controls can be set up on the Google Wifi app. Tap on the Family Wi-Fi icon to pause Wi-Fi access on demand, schedule internet time-outs and automatically block millions of adult websites. Find out more here.

• What’s under the hood?

  The full Google Wi-Fi spec sheet is available to view here.

Troubleshooting

• What if my Wi-Fi point isn’t found during setup?

  The issue could be that your Wifi point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Find out how here.

• Stuck in setup?

  In rare cases, you may have issues connecting to the setup network or get stuck on the “Checking Wifi point status” screen for several minutes. This could mean that your mobile device’s Wi-Fi is in an unstable state.

  In general, tapping your mobile device’s back button and restarting the setup process can fix this. If that doesn’t work:

  1. Close the Google Wi-Fi app. Ensure you fully quit the app.

  • For Android, tap the Recent Apps button and swipe the Google Wifi app to close it.
  • For iOS, double-tap the Home button and swipe upward on the Google Wifi app to close it.

  2. Open your mobile device’s Wi-Fi settings. Toggle the Wi-Fi switch OFF then ON.
  3. In the list of available networks, select any nearby connected networks and ‘forget’ them. You can keep your Wifi point’s setup network.
  4. Open the Google Wifi app, and try to set up your Wifi point again.

  If you still need assistance, please contact Google online support.

• What if my Wi-Fi point can’t connect to the internet?

  If your Wifi point isn’t getting an internet connection from your modem:

  1. Unplug your modem and your Wifi point from power.
  2. Wait about 2 minutes. This will make sure your modem and Wifi point are fully off.
  3. Then plug the power cable back into only your modem and wait 1 minute.
  4. Plug the power cable into your Wifi point and wait 20 seconds for it to power on.
  5. If you're setting up a Wifi point, close the Google Wifi app and reopen it to attempt setup.
  6. Your Wifi point’s light will continually pulse blue when it’s ready for setup.

  Check out this help article if you still have issues.  

• How can I add Wi-Fi point(s) to an existing Google Wi-Fi network?
  1. Open the Google Wifi app.
  2. Tap the tab, then Network & general.
  3. Tap Wifi points, then Add Wifi point.
  4. The app will walk you through the rest!
• How can I access Google Wi-Fi Support?

  Online Google Wifi support pages are located here.

  NZ Support line for Google Wifi 0800 700 643 (24 hours a day, 7 days a week)

  Request a chat with a Google Wi-Fi specialist here.

Wiring insurance is an optional add-on to your Orcon home line and broadband services. It covers the cost of repairs for faulty wiring inside your home that could be impacting your Orcon services.

Wiring Insurance Features

• What does Wiring Insurance cover?

  This optional assurance covers the cost of on-site repairs to faulty internal wiring relating to the homeline and broadband connection, up to and including the Jackpoint on the wall. This includes:

  1. Interference on your phone line or the line not working that is caused by the internal copper wiring and RJ11/BT Jackpoints.
  2. Broadband faults such as frequent disconnections to the broadband service or a loss of broadband connection caused from internal copper wiring or Jackpoint faults
  3. If your Splitter becomes faulty the cost of repair or replacement will be covered
• What is not covered by Wiring Insurance?
  1. Wiring from the Jackpoint to other devices such as modems and computers.
  2. Ethernet wiring from the modem to other Ethernet sockets in your house
  3. Changes that are not related to a fault, such as moving, adding or changing sockets.
  4. Repairs to wiring or sockets that have not been installed to by a qualified technician.
  5. External cabling between your premises and another building on your property.
  6. Set-up of a new broadband connection and wiring at a new or existing premise.
  7. The purchase and installation of a Splitter.
  8. Repairing damage caused by natural disasters, building alterations, refurbishments, animals (including rodents), insects or vandalism, these are usually covered by insurance policies

Wiring Insurance FAQs

• Should I sign up for Wiring Insurance?

  Wiring Insurance is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets.

  1. For a small fee of $3.00 per month, Orcon can arrange for a qualified telecommunications technician to repair your internal wiring and sockets. 
  2. If you do not take Wiring Insurance, you will be responsible for the repairs inside your premises. This means that if any repairs are required, you would arrange your own local electrician to carry out the work. Alternatively, you can request Orcon to organise a technician to complete repairs although you will be liable for charges up to $230.
• How much is Wiring Insurance?

  Wiring Insurance is $3.00 per month and you are required to retain this service for a minimum of 12 months.

• What would I be charged for fault repairs without Wiring Insurance?

  If a technician carries out repairs inside your premise, Orcon will on-charge the costs involved. This can be up to $230. 

Our family filter provides a non-intrusive first line of defense for your home against the more unsavory corners of the internet.

• R16+ sites, pornography, and nudity
• Known hacked or infected websites
• Dating, drugs, gambling, alcohol, tobacco sites
• Websites about hacking, the dark web, and other illegal activity
• Suicide and self-harm sites

Please note: We cannot guarantee that we block 100% of the above content, but we try our best, and block the vast majority. If you come across any content that is not blocked and you believe it should be you can let us know so we can update our system.

How does Family Filter work?

When Family Filter is enabled any material that fits the restrictions above will be filtered from any devices connected to your internet, including phones and tablets connected via Wi-Fi.

All filtering is done in our network so you don’t have to load any software on your devices.

Will Family Filter affect my speed?

No, Family Filter will not interfere with your internet speeds.  We use intelligent firewalls with sufficient throughput to ensure your internet speed is unaffected.

Do I still need Anti-Virus software if Family Filter is turned on?

Yes, we recommend all devices have up to date security software installed.  

Can I get alerted if someone in the house tries to access blocked content?

Family Filter is anonymous and we do not provide any reporting facilities on blocked content.

Does Family Filter work with VPN/DNS products (i.e Unblock Us) or sites?

These internet services are not supported with our Family Filter product.

• ORCON STUDENT DEAL
  1. Our student noodle promotion comes with a minimum 6-month contract on broadband.
  2. Early broadband termination fee of $199.00 for VDSL/ADSL or $250.00 for Fibre will apply should you cancel your broadband contract.
  3. $5 discount is off the base broadband plan price.
  4. To be eligible for the Student Noodle promotion you need to be enrolled in a New Zealand university.
  5. Discount on broadband is valid while you are a student at a New Zealand university and an Orcon customer.
  6. The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  7. To the maximum extent permitted by law, Orcon excludes all liability arising directly or indirectly in connection with the use of Indomie Noodles.
  8. Modem rental is included with your broadband plan and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
  9. Orcon Standard Terms and Conditions apply.
• GIGANTIC FIBRE $84.95 PROMOTION ON A 12-MONTH CONTRACT
  1. Offer valid for new Orcon customers who sign up on orcon.net.nz or call our inbound call centre.  
  2. Gigantic Fibre promotional pricing is $84.95 on a 12-month contract. After 12 months customers who have signed up to this deal will be priced-up to our standard pricing.  
  3. An early termination fee for your broadband service of $250 for Fibre applies if you cancel broadband during your 12-month contract. 
  4. One-off modem shipping fee of $14.95 (incl. GST) applies. 
  5. The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers. 
  6. If you move to a new address during your 12-month contract you may lose the promotional pricing. 
  7. Orcon Standard Terms and Conditions apply.
• GIGANTIC FIBRE + GOOGLE WIFI ON 24 MONTH CONTRACT
  1. Google Wi-Fi 3 Pack promotion has a $0.00 monthly rental if you sign up to new Gigantic Fibre from $99.95/mth on a 24-month term or a $15 monthly rental on all other plans.
  2. Google Wifi 3 Pack monthly rental product is only available for new Orcon customers
  3. The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  4. Google Wi-Fi device (3 pack) is owned by Orcon and is subject to a non-return fee of $399 (incl GST), if the Google Wi-Fi 3 pack is not returned at the end of the contract term or on written demand by Orcon.
  5. Google Wi-Fi device will be shipped once a Fibre connection is established.
  6. Modem rental is included and is subject to a non-return fee of $100 (incl GST). Modem shipping fee of $14.95 (incl GST) applies
  7. Google Wi-Fi is for personal use only, and not to be used for any commercial purposes.
  8. Orcon Standard Terms and Conditions apply.

   

Apple TV is a device that plugs into your television that lets you access a range of apps to watch your favourite TV shows and movies, play thousands of games, and use other services like YouTube – it’s all available through Apple TV.

Apple TV is included on Orcon’s Fibre 100 plan on a 24-month contract.

Frequently Asked Questions

• Does Apple TV come with a warranty?
  Apple TV comes with a standard 12-month warranty.
• What’s under the hood?
  The full Apple TV spec sheet is available to view here.
• Need help setting up your apple TV?
  Orcon’s support team aren’t able to help you set up your Apple TV, but it’s very easy, and Apple has a handy guide to walk you through it step-by-step. Alternatively, contact Apple support here.

Orcon's Apple TV Terms & Conditions can be found here.

Xbox One S warranty information

Awesome, you got your Xbox One S with your Gigantic plan – now there’s a few things to know about its warranty:

Your Xbox One S comes with a 24-month warranty with Microsoft. When your Xbox is on its way, we’ll send you an email – keep an eye out for the email as it will also include the warranty details. You’ll also get a warranty insert with the actual Xbox itself when it arrives.

If you need to make a claim for a faulty Xbox, Microsoft will require a proof of purchase. You can find this on your Orcon invoice (listed as: Xbox One S $0.00)

To make a claim, register your Xbox with Xbox.com here – it’s a good idea to register your product as soon as you get it so they have your information safe. Once registered, you’ll be able to see how many months remain on your warranty and request any repairs with Microsoft.

What if the Xbox is not working straight out of the box, or, it stops working within the first 20 days?

If your Xbox One S is faulty when it arrives or within the first 20 days, Orcon can replace it for you. Please contact us at https://www.orcon.net.nz/request_support and one someone from the team will be happy to help you out.