Extras – Orcon

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Google Nest Wifi Router Setup and Support
Google Nest Wifi delivers seamless coverage by creating a mesh network of individual Wi-Fi points that work together to spread a strong signal throughout your home. Learn more here.

If you are a current Orcon customer, you can rent Google Nest Wifi here.

Set up

Google Nest Wifi is super easy to set up! Choose the type of broadband you have below and follow the setup of your primary point (this can be any one of the Nest units you have).

Important The instructions inside your Google Nest Wifi box are a bit different to ours – please follow this guide to get up and running.
- Naked Fibre (broadband only)
  
  Once your connection is live, connect your Google Nest Wifi to Fibre Broadband by following these simple steps.
  
  Plug in the power.
  
  Connect the Google Nest Wifi to the port labelled LAN1 or GE1 on your Optical Network Terminal (that’s the fibre box usually found on your wall) with the Ethernet cable.
  
  Download the Google Home app on a compatible phone or tablet.
  
  Open the Google Home app and click the + button to add your Google Nest Wifi point.
  
  Select “Set up device”
  
  Select “Set up new devices in your home” and the app will begin searching for your Google Nest Wifi primary point.
  
  Then follow the on-screen steps to finish the setup.
  
  All done! You should now be able to connect your devices wirelessly!
- ADSL, VDSL or Fibre (with homeline)
  
  Once your connection is live, connecting your Google Nest Wifi to an ADSL, VDSL or Fibre with homeline connection is easy.
  
  Important You will need to continue to use your Orcon modem (or own compatible modem) so that your internet and home phone can connect to our network.
  
  Plug in the power.
  
  Connect the Google Nest Wifi to one of the Ethernet Ports on your Orcon modem (or own router) with the Ethernet cable.
  
  Note: Do not connect your Google Nest Wifi directly to your fibre box or wall jack.
  
  Download the Google Home app on a compatible phone or tablet.
  
  Open the Google Home app and click the + button to add your Google Nest Wifi point.
  
  Select “Set up device”
  
  Select “Set up new devices in your home” and the app will begin searching for your Google Nest Wifi primary point.
  
  Then follow the on-screen steps to finish the setup.
  
  Once you have set up Google Wifi, we highly recommend turning off your modem’s Wi-Fi so that it doesn’t interfere with Google Wifi’s mesh network.
  
  In the My Orcon App or through My Orcon on the website, select My WiFi from the menu and turn your modem Wi-Fi off.
  
  All done! You should now be able to connect your devices wirelessly!
FAQ
- How do I connect additional points?
  
  Additional points can be added to the network you've created with your primary Wifi point. All additional Wifi devices added are considered points in the mesh network.
  
  Important:
  
  Before adding more points, make sure you’ve connected your primary Google Nest Wifi by following the correct guide above.
  
  Think about where else you want a strong Wi-Fi signal in your home. Place your extra point about halfway in that direction, but not more than two rooms away from the primary point.
  Place your point in an open area off the ground and avoid placing it near other objects that will physically block your signal.
  
  Plug the power adapter into the Google Wifi and a power point.
  
  Open the Google Home app on your phone or tablet.
  
  Tap + then tap Set up device.
  
  Select “Set up device”
  
  Select “Set up new devices in your home” and the app will begin searching for your Google Nest Wifi additional point.
  
  Then follow the on-screen steps to finish the setup.
  
  Repeat these steps for each additional point you have.
- I need a homeline will I still get the Google Nest Wifi Router?
  
  If you have a homeline you can still use a Google Nest Wifi mesh system for your wireless network. However, you will still need an Orcon modem to supply the homeline connection. Make sure to follow the ADSL, VDSL or Fibre (with homeline) set up instructions - and you’ll be sweet!
- Why won't the Google Nest Router connect?
  
  If your device cannot find the Google Nest Wifi in the Google Home App when you are trying to set it up for the first time, please follow these steps from Google here.
- How do I connect to my Wi-Fi Network?
  
  Make sure you’ve completed the steps to connect your Google Nest Wifi to the internet first.
  
  Navigate to the Wi-Fi settings or network finder on your device.
  
  Select the Wi-Fi network you set up earlier from the list.
  
  Enter the Wi-Fi password you set up earlier.
  
  Your Wi-Fi should now be up and running on your device. Simply repeat these steps on all the devices you want to connect to Wi-Fi. Easy!
- How can I change my Wifi name/password?
  
  If you want to change your Wi-Fi network name and password later down the track, just use the Google Home app.
  
  Open the Google Home App and login to the Google account you originally set it up with. If you are unable to access or remember your account, you may need to factory reset your devices. This is a last resort option as all your devices will need to reconnect again, so try to remember which Google account you entered!
  
  Click on the green Wi-Fi button and press the settings button (in the top right corner)
  
  Update your primary network name and password to your preferred name
  
  Done! Now you can connect to the new wifi name/password through your device. If you want to see your Wi-Fi name and password to share around the family, you can send your password right from the Google Home App too.
- How can I improve my Wi-Fi speed?
  
  Wi-Fi speed can vary depending on a few things: the type of device you are using, the distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.
  
  We recommend running a mesh test to confirm you have the ideal placement of your Wifi points.
  
  Open the Google Home App
  
  Tap on the green Wi-Fi button > Wifi devices > Points > Test mesh.
  
  Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
  
  Points work best when they are no more than two rooms away from the primary point.
  
  Place your point in an open area off the ground
  
  avoid placing the points near other objects that will physically block your signal
  (like your microwave, TV or hot water cylinder).
- How can I factory reset the Google Nest?
  
  Factory resetting your Google Nest Wifi devices will erase all current settings and data. After you factory reset a device, you'll have to set up your router and point(s) again.
  
  You might want to factory reset when you want to:
  
  Start fresh and set up your router or point(s) from scratch.
  
  Return the device.
  
  Erase all information from your router or point.
  
  Have forgotten your Google Account and can no longer remember your WiFi password or account password at all
  
  The easiest way to reset your device is using the Google Home App.
  
  Open the Google Home App
  
  Tap on the green Wi-Fi button and press Settings in the top right corner
  
  Scroll down and press Factory reset network
  
  Do the same for each additional point and press Factory reset Wifi point
  
  If you are unable to access the Google Home App, you will need to use the hard factory reset button on the bottom your devices. Follow these instructions and ensure all your points have been reset before setting up them again.
Google Nest support

The team over at Google Support NZ have excellent knowledge on Google Wifi so we recommending reaching out to them first!

Google Support NZ Support line is available on 0800 700 643 (24 hours a day, 7 days a week).

Online Google Wifi support pages are located here

Or you can request a chat with a Google Wi-Fi specialist here.
Product Offer Summaries
Click on one of the links below to view the offer summary for your desired broadband plan.
Orcon ADSL Broadband Plans

Orcon Naked ADSL Broadband Plans

Orcon VDSL Broadband Plans

Orcon Naked VDSL Broadband Plans

Orcon Fibre 100 Plans

Orcon Naked Fibre 100 Plans

Orcon Fibre 200 Plans

Orcon Naked Fibre 200 Plans

Orcon Gigantic Fibre Plans

Orcon Naked Gigantic Plans

Orcon Business ADSL Plans

Orcon Business VDSL Plans

Orcon Business Fibre Plans

Orcon Fibre 4000 Plans
Google Wifi (1st Generation) Support
Google Wifi (1st Generation) is no longer available to rent with Orcon.

Check out the next generation of Google Nest Wifi which has improved wireless performance, and the latest mesh networking capabilities.

If you are looking for help setting up your Google Nest Wifi, click here.

Frequently Asked Questions
- Is Google Wifi still available?
  
  We have replaced Google Wifi (1st Generation) with Google Nest Wifi system.
  
  Whether you are looking for the latest addition for your smart home system or just want a reliable connection in every room, the Google Nest Wifi router has you covered. This powerful device offers excellent coverage across most Kiwi homes (up to 200sqm).
  
  Current Orcon customers can rent Google Nest Wifi for $10/month for two mesh points or $15/month for three mesh points here.
- How do I set up my Google Wifi?
  
  To set up your Google Wifi units and access their features, you'll need to download the Google Home App. Follow the steps in this handy guide and you'll be online in no time.
  Note: Both Google Wifi and Google Nest Wifi can be set up using the new Google Home App. If you already have Google Wifi, you may have downloaded the Google Wifi App. Both versions will continue to work for the foreseeable future.
- Does Google Wifi come with a warranty?
  
  Google Wi-Fi comes with a standard 12-month warranty.
  
  Warranty returns: We will replace your Google Wi-Fi units with new or refurbished units functionally at least equivalent to yours.
- What happens if I decide to leave Orcon and I have a Google Wifi rental?
  
  Google Wifi is an expensive bit of kit, so we have made an affordable rental option for our customers.
  
  In the unlikely event that you no longer require Google Wifi or decide to leave Orcon, you'll need to return the Google Wifi units to us. If you’d like to cancel, just call the team on 0800 56 46 87 and we will send a return bag for your Google Wifi.
  
  A $399.00 (incl. GST) fee applies if the units aren't returned.
- How do I set up Family Wi-Fi controls?
  
  Family-friendly controls can be set up on the Google Wifi app. Tap on the Family Wi-Fi icon to pause Wi-Fi access on-demand, schedule internet time-outs and automatically block millions of adult websites. Find out more here.
- What’s under the hood?
  
  The full Google Wi-Fi spec sheet is available to view here.
Troubleshooting
- What if my Wi-Fi point isn’t found during setup?
  
  The issue could be that your Wifi point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Find out how here.
- Stuck in the setup?
  
  In rare cases, you may have issues connecting to the setup network or get stuck on the “Checking Wifi point status” screen for several minutes. This could mean that your mobile device’s Wi-Fi is in an unstable state.
  
  In general, tapping your mobile device’s back button and restarting the setup process can fix this. If that doesn’t work:
  
  Close the Google Wi-Fi app. Ensure you fully quit the app.
  
  For Android, tap the Recent Apps button and swipe the Google Wifi app to close it.
  
  For iOS, double-tap the Home button and swipe upward on the Google Wifi app to close it.
  
  Open your mobile device’s Wi-Fi settings. Toggle the Wi-Fi switch OFF then ON.
  
  In the list of available networks, select any nearby connected networks and ‘forget’ them. You can keep your Wifi point’s setup network.
  
  Open the Google Wifi app, and try to set up your Wifi point again.
  
  If you still need assistance, please contact Google online support.
- What if my Wi-Fi point can’t connect to the internet?
  
  If your Wifi point isn’t getting an internet connection from your modem:
  
  Unplug your modem and your Wifi point from power.
  
  Wait about 2 minutes. This will make sure your modem and Wifi point are fully off.
  
  Then plug the power cable back into only your modem and wait 1 minute.
  
  Plug the power cable into your Wifi point and wait 20 seconds for it to power on.
  
  If you're setting up a Wifi point, close the Google Wifi app and reopen it to attempt setup.
  
  Your Wifi point’s light will continually pulse blue when it’s ready for setup.
  
  Check out this help article if you still have issues.
- How can I add Wi-Fi point(s) to an existing Google Wi-Fi network?
  
  Open the Google Wifi app.
  
  Tap the tab, then Network & general.
  
  Tap Wifi points, then Add Wifi point.
  
  The app will walk you through the rest!
- How can I access Google Wi-Fi Support?
  
  Online Google Wifi support pages are located here.
  
  NZ Support line for Google Wifi 0800 700 643 (24 hours a day, 7 days a week)
  
  Request a chat with a Google Wi-Fi specialist here.
Orcon Wiring Insurance
Wiring insurance is an optional add-on to your Orcon home line and broadband services. It covers the cost of repairs for faulty wiring inside your home that could be impacting your Orcon services.

Wiring Insurance Features
- What does Wiring Insurance cover?
  This optional assurance covers the cost of on-site repairs to faulty internal wiring relating to the homeline and broadband connection, up to and including the Jackpoint on the wall. This includes:
  
  Interference on your phone line or the line not working that is caused by the internal copper wiring and RJ11/BT Jackpoints.
  
  Broadband faults such as frequent disconnections to the broadband service or a loss of broadband connection caused from internal copper wiring or Jackpoint faults
  
  If your Splitter becomes faulty the cost of repair or replacement will be covered
- What is not covered by Wiring Insurance?
  Wiring from the Jackpoint to other devices such as modems and computers.
  
  Ethernet wiring from the modem to other Ethernet sockets in your house
  
  Changes that are not related to a fault, such as moving, adding or changing sockets.
  
  Repairs to wiring or sockets that have not been installed to by a qualified technician.
  
  External cabling between your premises and another building on your property.
  
  Set-up of a new broadband connection and wiring at a new or existing premise.
  
  The purchase and installation of a Splitter.
  
  Repairing damage caused by natural disasters, building alterations, refurbishments, animals (including rodents), insects or vandalism, these are usually covered by insurance policies
Wiring Insurance FAQs
- Should I sign up for Wiring Insurance?
  Wiring Insurance is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets.
  
  For a small fee of $3.00 per month, Orcon can arrange for a qualified telecommunications technician to repair your internal wiring and sockets.
  
  If you do not take Wiring Insurance, you will be responsible for the repairs inside your premises. This means that if any repairs are required, you would arrange your own local electrician to carry out the work. Alternatively, you can request Orcon to organise a technician to complete repairs although you will be liable for charges up to $230.
- How much is Wiring Insurance?
  
  Wiring Insurance is $3.00 per month and you are required to retain this service for a minimum of 12 months.
- What would I be charged for fault repairs without Wiring Insurance?
  
  If a technician carries out repairs inside your premise, Orcon will on-charge the costs involved. This can be up to $230.
Family Filter FAQ
Our family filter provides a non-intrusive first line of defense for your home against the more unsavory corners of the internet.

When on, it protects your family against:
- R16+ sites, pornography, and nudity
- Known hacked or infected websites
- Dating, drugs, gambling, alcohol, tobacco sites
- Websites about hacking, the dark web, and other illegal activity
- Suicide and self-harm sites
Please note: We cannot guarantee that we block 100% of the above content, but we try our best, and block the vast majority. If you come across any content that is not blocked and you believe it should be you can let us know so we can update our system.

How does Family Filter work?

When Family Filter is enabled any material that fits the restrictions above will be filtered from any devices connected to your internet, including phones and tablets connected via Wi-Fi.

All filtering is done in our network so you don’t have to load any software on your devices.

Will Family Filter affect my speed?

No, Family Filter will not interfere with your internet speeds. We use intelligent firewalls with sufficient throughput to ensure your internet speed is unaffected.

Do I still need Anti-Virus software if Family Filter is turned on?

Yes, we recommend all devices have up to date security software installed.

Can I get alerted if someone in the house tries to access blocked content?

Family Filter is anonymous and we do not provide any reporting facilities on blocked content.

Does Family Filter work with VPN/DNS products (i.e Unblock Us) or sites?

These internet services are not supported with our Family Filter product.
Retired Promotional Offers
- ORCON STUDENT DEAL
  Our student noodle promotion comes with a minimum 6-month contract on broadband.
  
  Early broadband termination fee of $199.00 for VDSL/ADSL or $250.00 for Fibre will apply should you cancel your broadband contract.
  
  $5 discount is off the base broadband plan price.
  
  To be eligible for the Student Noodle promotion you need to be enrolled in a New Zealand university.
  
  Discount on broadband is valid while you are a student at a New Zealand university and an Orcon customer.
  
  The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  
  To the maximum extent permitted by law, Orcon excludes all liability arising directly or indirectly in connection with the use of Indomie Noodles.
  
  Modem rental is included with your broadband plan and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
  
  Orcon Standard Terms and Conditions apply.
- GIGANTIC FIBRE $84.95 PROMOTION ON A 12-MONTH CONTRACT
  Offer valid for new Orcon customers who sign up on orcon.net.nz or call our inbound call centre.
  
  Gigantic Fibre promotional pricing is $84.95 on a 12-month contract. After 12 months customers who have signed up to this deal will be priced-up to our standard pricing.
  
  An early termination fee for your broadband service of $250 for Fibre applies if you cancel broadband during your 12-month contract.
  
  One-off modem shipping fee of $14.95 (incl. GST) applies.
  
  The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  
  If you move to a new address during your 12-month contract you may lose the promotional pricing.
  
  Orcon Standard Terms and Conditions apply.
- GIGANTIC FIBRE + GOOGLE WIFI ON 24 MONTH CONTRACT
  Google Wi-Fi 3 Pack promotion has a $0.00 monthly rental if you sign up to new Gigantic Fibre from $99.95/mth on a 24-month term or a $15 monthly rental on all other plans.
  
  Google Wifi 3 Pack monthly rental product is only available for new Orcon customers
  
  The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  
  Google Wi-Fi device (3 pack) is owned by Orcon and is subject to a non-return fee of $399 (incl GST), if the Google Wi-Fi 3 pack is not returned at the end of the contract term or on written demand by Orcon.
  
  Google Wi-Fi device will be shipped once a Fibre connection is established.
  
  Modem rental is included and is subject to a non-return fee of $100 (incl GST). Modem shipping fee of $14.95 (incl GST) applies
  
  Google Wi-Fi is for personal use only, and not to be used for any commercial purposes.
  
  Orcon Standard Terms and Conditions apply.
- GOOGLE WIFI MONTHLY RENTAL ON 12-MONTH CONTRACT - Existing customers
  Google Wifi comes with a minimum 12-month contract on broadband. Early broadband termination fee of$250.00 will apply should you cancel your broadband contract.
  
  Google Wifi (3-pack) has a $15.00 (incl. GST) monthly rental.
  
  The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  
  Google Wifi (3-pack) device is owned by Orcon. You’ll need to return the Google Wifi hardware if you no longer require Google Wifi or cancel your broadband account. There is a $399.00 (incl. GST) Google Wifi non-return fee.
  
  Google Wifi (3-pack) has a one-off postage and packaging fee of $14.95 (incl. GST).
  
  Modem rental is included with your broadband plan and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
  
  Google Wifi is for personal use only, and not to be used for any commercial purposes.
  
  Orcon Standard Terms and Conditions apply.
- GIGANTIC FIBRE + GOOGLE WIFI ON 12-MONTH CONTRACT - New customer offer
  Offer valid for new Orcon customers who sign up on orcon.net.nz or call our inbound call centre
  
  The promotion is valid for a limited time only, is subject to change by Orcon without notice and is not valid with any other offers.
  
  Gigantic Fibre promotional pricing is $84.95/mth for 12 months.
  
  Google Wifi (3-pack) has a promotional rental price of $5.00/mth if you sign up to Gigantic Fibre
  
  An early broadband termination fee of $250.00 will apply should you cancel your broadband contract within 12 months.
  
  Modem rental is included and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
  
  Google Wi-Fi (3-pack) device is owned by Orcon and is subject to a non-return fee of $399.00 (incl. GST) if the Google Wi-Fi is not returned at the end of the contract term or on written demand by Orcon.
  
  Google Wifi (3-pack) device will be shipped once a fibre connection is established.
  
  Google Wi-Fi is for personal use only, and not to be used for any commercial purposes.
  
  Orcon Standard Terms and Conditions apply.
What is Apple TV?
Apple TV is a device that plugs into your television that lets you access a range of apps to watch your favourite TV shows and movies, play thousands of games, and use other services like YouTube – it’s all available through Apple TV.

Apple TV is included on Orcon’s Fibre 100 plan on a 24-month contract.

Frequently Asked Questions
Orcon's Apple TV Terms & Conditions can be found here.
Xbox Warranty Information
Xbox One S warranty information

Awesome, you got your Xbox One S with your Gigantic plan – now there’s a few things to know about its warranty:

Your Xbox One S comes with a 24-month warranty with Microsoft. When your Xbox is on its way, we’ll send you an email – keep an eye out for the email as it will also include the warranty details. You’ll also get a warranty insert with the actual Xbox itself when it arrives.

If you need to make a claim for a faulty Xbox, Microsoft will require a proof of purchase. You can find this on your Orcon invoice (listed as: Xbox One S $0.00)

To make a claim, register your Xbox with Xbox.com here – it’s a good idea to register your product as soon as you get it so they have your information safe. Once registered, you’ll be able to see how many months remain on your warranty and request any repairs with Microsoft.

What if the Xbox is not working straight out of the box, or, it stops working within the first 20 days?

If your Xbox One S is faulty when it arrives or within the first 20 days, Orcon can replace it for you. Please contact us at https://www.orcon.net.nz/request_support and one someone from the team will be happy to help you out.