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Understanding Fibre
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Fibre is the best broadband service available on our network, delivering our most superior internet performance. Fibre provides a reliable, consistent experience throughout the day and allows you to get all your tasks completed online much faster.
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You can sign up for Fibre online by selecting the plan you require and entering your address. Alternatively, you can also sign up with our Sales team on 0800 56 46 87. When you submit an order with our team for Fibre services, we will then request your local Fibre company to complete the installation.
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- With Fibre broadband the home phone operates over the Fibre internet connection and the copper line is removed/reutilized to complete your Fibre installation.
- If you have a medical alarm or security system running through your landline, we recommend contacting your manufacturer to confirm if it will operate over the Fibre network.
- Homeline services through the Fibre network also do not operate in the event of a power outage.
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Fibre connections generally take 5-10 business days for remote connections (when an Optical Network Terminal is already installed in the premise). If you require the Optical Network Terminal to be installed, the installation can take up to 3 months depending on consents.
There are a variety of methods to install Fibre and we will choose the best option for each property. The installation plan of the Fibre connection is agreed with you before the work begins. You can read more about Chorus Fibre installation methods here.
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- You can certainly retain your existing phone number with any upgrade to Fibre requests.
- We will supply you with a modem rental for a one-off delivery cost of $14.95.
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Fibre broadband uses optical fibre technology which is the fastest and most reliable internet service currently available. The broadband speeds you experience are dependent on the plan you select and a range of factors such as the number of devices connected to the internet, your modem and cables, your computer/device and any applications/programs running in the background.
You can test your broadband speeds at anytime here. Listed below are our recommendations for the most accurate results:
- Make sure nobody else is online.
- Use an Ethernet cable to plug a computer into your modem.
- Ensure that there are no programs, applications or other web pages running on your computer at the time of the test.
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Everyone who lives down the right of way or shares the driveway will be required to provide consent for the Fibre installation.
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If you're in an apartment or flat, the owner of the building has to provide consent. Body corporates can give consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.
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As of 11th March 2021 as part of the Residential Tenancies Amendment Act 2020. Tenants can request to install fibre broadband, and landlords must agree if it can be installed at no cost to them unless specific exemptions apply. You can find the full amendment act here.
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Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or propertymanagementservice@hnzc.co.nz to follow up on progress with their consents.
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Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
Email: fibreconsents@northpower.co.nz
Phone: 0800 667 847 -
Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
Email: Support@enable.net.nz
Phone: 0800 434 273 Opt.0 -
If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Tuatahi First Fibre is your local Fibre installation company. You can download the consent form here. Tuatahi First Fibre contact details are:
Email: servicedesk@ultrafast.co.nz
Phone: 0800 342 735 - Opt.3 -
Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
Phone: 0800 642 726 - Damage caused by misuse, abuse, negligence, or unauthorised modification
- Damaged caused by fire or liquid
- Problems/damage caused by using accessories, parts, or components not made by Razer
- Cosmetic damage or normal wear and tear
- The ONT is somewhere where it is accessible in the event a Fibre fault arises and you need to relay the information back to your ISP.
- The ONT needs to be positioned somewhere where Children and Pets are not able to access the unit also
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Anyone who wants great, reliable, future-proofed broadband should be jumping on the fibre bandwagon. Fibre isn’t just about getting the fastest speed on one device, it’s about making sure multiple devices (admit it, you have a few – and will probably get more soon) within reasonable use, can connect at the same time and perform how they are meant to.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, let’s you stream music seamlessly, plus a whole heap more than you’d ever dream of.
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In short – it’s really fast. Fibre uses glass cables and light to send data at – you guessed it – the speed of light. It also uses lasers and crystals in the process. To get the most out of your connection, plug your laptop, gaming console, or device directly into your modem using an Ethernet cable.
The variance on speed will depend on the speed test server location and capacity. We recommend you use linetest.nz using an Ethernet cable.
Please note, speeds can vary on all device as it does come down to the capability of your devices.
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If your current modem is not compatible with Fibre. We will send a fibre compatible modem on a free rental basis with your new plan – no worries!
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You sure can.
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Some fibre installs are simple and quick. Others – like apartments and houses down right of ways – can take longer, but it’s definitely worth it.
To be a little more specific, basic remote activation can happen in just a few working days when fibre is already installed at your home. Whereas full installations with two visits from the install technician will take longer as new lines need to be organised into your home. The average is around 25 days, from start to finish. But do note that this is dependent on a case by case basis. Rest assured we’ll make sure you’re kept in the loop along the way.
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The law requires other property owners who are affected by your installation to sign a consent form. If you are in a stand-alone house, you probably won’t need consent to be signed.
If you have a shared driveway or live in an apartment or block of flats, the property owners around you will all need to agree to the installation that involves their property. Not to worry! The companies building the fibre network (LFCs) will manage the consent process.
You can read more about the consents process in this article which will also provide you with all the relevant forms.
Chorus have put together some awesome videos that explain how the consent process works. Just click here
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Your LFC will organise consents needed from property owners on your behalf and will send the owners’ consent forms via post. To help speed up the process you can also download forms yourself and ask your neighbours to sign them if you like.
You can find your LFC and download fibre consent forms here.
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There are a number of ways for getting fibre from the street to your home depending on your property type, the layout of your house and access or obstructions, such as gardens or trees.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP). Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you’ll need to contact the alarm provider to make sure it will work once connected to fibre. The LFC will discuss the install with you in person during the scope visit.
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The New Zealand government covers the costs for all first time standard fibre installs. A standard install covers; the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the installation, as well as testing to ensure everything is working properly.
In some cases, not many, a house may require a non-standard installation. If this is you, your LFC will let you know during the scope visit when they first assess your property.
Some things that may mean extra costs include; a house situated more than 200 meters from the fibre connection point on the road, extra wiring or electrical work, additional connection point requests, such as hiding it behind a fence or in an unusual place.
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We will update you accordingly via email when your order moves on to the next stage. You may also hear from your local installer in the meantime.
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Unfortunately, we're unable to share who has and hasn't given consent for your fibre connection. This is due to the privacy laws that govern the sharing of such information.
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Build work is required to ensure fibre is able to reach your property from your local fibre company's network and the time this process can take will vary.
You will be notified accordingly via email once your order is ready to move on to the next stage.
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You are required to be home during your appointment dates
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You will be assigned a morning or afternoon appointment slot. The technician will give you a call prior to their arrival to ensure you are home for the appointment.
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Most installations are done within four hours; some as quick as two. It all depends on the difficulty of your installation but the technician will be able to confirm this with you on the day.
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There will be a team of around two to four technicians from your local installer coming around to do all the heavy work for you.
Learn all about Fibre Broadband and what is involved in the installation procedure.
Frequently Asked Questions
This article explains the consent process for the installation of Ultra Fast Fibre Broadband.
Type of consent required
Fibre Installation Company Details
Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.
We know you probably can't wait to get your hands on your new Razer gaming gear, so we'll dispatch all of your items from our warehouse as soon as your broadband connection is live. Remember to factor in courier delivery times in your area to avoid disappointment.
If you signed up for our Pro Gaming package, due to its size, the Enki X gaming chair will be sent in its own shipment, so don't be alarmed if it doesn't arrive at the same time as the rest of your gear!
Razer gaming package support and warranty informationGeneral support
If you need help with the setup or functionality of any of the items in your Razer gaming package, tap the relevant link below to visit its product page on the Razer support website where you'll find user guides, tech specs, driver downloads, and more.
Razer DeathAdder V2 mouse support
Razer BlackWidow V3 keyboard support
Razer BlackShark V2 X headset support
Warranty information/returns
If one of your Razer gaming package items becomes faulty within the warranty period, we can replace it for you. Send us an email with some details of the problem and the team will be in touch to discuss the next steps.
| Item | Warranty length |
|---|---|
| Razer DeathAdder V2 mouse | 24 months |
| Razer BlackWidow V3 keyboard | 24 months |
| Razer BlackShark V2 X headset | 24 months |
| Razer Enki X chair | 12 months |
Exclusions from warranty:
Fibre installs fall into three catagories, depending on the type of property.
Standard Installations
If you live in a standalone house, near a roadside, these installs are normally the easiest to complete and require the least amount of work.
If you live down a right of way, or in a block of flats or apartment, there’s a bit more preparatory work needed before the technician can start an install, so this can slow things down a wee bit.
Right of Ways (ROW)
If you live down a driveway that is shared by one or more of your neighbours, then the installation becomes more complex.
Because the install process will affect other peoples' properties, the company doing the installation needs to gain consent from the owners of the houses that share your drive before they start work.
They will send letters to all the homeowners, and once these are all signed, they can start the work. This can begin to drag out if property owners are absent, overseas, or difficult for the LFC to contact.
If you live down a ROW, we recommend speaking with your neighbours who share your driveway, so that by the time they receive these consent forms they will know exactly what they are for, and will sign and send them back more promptly.
Multiple-Dwelling Units (MDUs)
The final type of installation is where you live in a building that has several apartments, units or flats. These are usually ‘Multiple-Dwelling Units (MDUs)’ (we love a good acronym in Telco land). With these installations, the technicians also require consent, this time from the property manager of your building. Once again, they will seek out your property manager, and have them sign a form saying they consent to the fibre installation going ahead.
How can I get fibre?
Getting fibre is easy, and usually free to install.
If you're new to Orcon, you can sign up online or give us a call on 0800 56 46 87.
If you're already with Orcon, you can order an upgrade in My Orcon or give us a call on 0800 56 46 87.
How long does the consent process take?If it's straightforward, then no more than a week or two. However, the process can be delayed depending on the work involved with your particular address. you can learn more about the types of installs here.
Do I need to do anything before the day of my fibre installation?You need to have received your modem (we'll send it out before the installation date), have organised someone responsible (like you) to be at home for the day of the installation, and have considered where to put your ONT and WiFi modem - you can discuss your ideas with the technician on the day.
Where should I get my ONT installed?The ONT or Optical Network Terminator is a unit which is responsible for converting light from your Fibre cabling into usable Internet data.
The ONT unit itself sits permanently inside your home and can be positioned anywhere sensible within your home.
Please be clear and sensible on where you would like your ONT positioned.
In a new house, there may be a patch panel (metal box) where the ONT can go. Your WiFi modem should NOT go in this box, you should request for it to go somewhere else. See the WiFi FAQ for more information.
Fibre FAQUltra fast fibre broadband
I have just ordered fibre
Standard fibre installations are currently free! This applies to the vast majority of installations in New Zealand, so it's very likely you won't have to pay a cent to get fibre installed at your place.
Fibre installations might not be free forever, so we recommend getting on board as soon as possible.
In the extremely rare event there is a cost associated with your install (for example if you have an exceptionally long driveway), your fibre installer will discuss this with you and you'll need to agree before any work can go ahead.