How can we help?
Fibre Consent Process
This article explains the consent process for the installation of Ultra Fast Fibre Broadband.
Type of Consent Required
Everyone who lives down the right of way or shares the driveway will be required to provide consent for the Fibre installation.
If you're in an apartment or flat, the owner of the building has to provide consent. Body corporates can give consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.
Residents of a rental property will require approval from the landlord to proceed with the Fibre installation. The technician will provide you with an installation plan and terms for the Fibre installation, before this signed, your landlord must approve the plan before work can begin.
Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or email@example.com to follow up on progress with their consents.
Fibre Installation Company Details
Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.
Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
Phone: 0800 667 847
Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
Phone: 0800 434 273 Opt.0
If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Ultrafast Fibre is your local Fibre installation company. You can download the consent form here. Ultrafast Fibre contact details are:
Phone: 0800 342 735 - Opt.3
Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
Phone: 0800 642 726
If it's straightforward, then no more than a week or two. However the process can be delayed by property managers, overseas owners, lazy landlords or body corporates.How long will it take to get connected?
ADSL and VDSL connections can take up to 10 working days to complete. If you select "ASAP" as your connection date when you sign up we'll book the next available appointment.
UFB is slightly trickier to gauge, as it depends on the property and what's involved in getting fibre into your premises. We'll ask the Local Fibre Company to connect you as soon as possible. If you need it connected on a specific date we can request it, if that date doesn't work out to be feasible we'll connect you as soon as possible thereafter. In some situations the Local Fibre Company will need to gain consent to install the services, if this is the case they will contact you to arrange this work.ADSL While You Wait
What’s the story?
Sometimes getting fibre installed is quick and easy, but sometimes it’s not.
Never fear, we have a fix.
We have introduced ADSL While You Wait for our residential plans – basically an awesomely discounted ADSL service for new Orcon customers or Orcon customers moving house – to make sure you are online (at a great monthly rate) while waiting for that fibre goodness.
How does it work?
Just select the fibre plan you want, and tell us you want ADSL While You Wait. We’ll send out a modem that can be used on both ADSL and fibre, and set you up on an ADSL copper service for just $69.95 a month for unlimited broadband (add a phoneline for an extra $5.) We’ll work with the local fibre installers to get fibre installed as soon as we can, and switch you across to your fibre plan when it’s good to go.
Who should select ADSL While You Wait?
- If you are new to Orcon
- If you are moving into a house that can get fibre, but it’s not yet installed
If you have a current working copper connection, then you might be happy to leave this going until fibre is installed.
Your contract will start from when your fibre install is complete.
Note: ADSL While You Wait not currently available for Orcon Business customers or on any Orcon Gigantic plans.What is a port waiter?
In a small percentage of cases ISPs sign up new customers or go to move an existing customer to a new address, only to find they can’t complete the order because of something called ‘port waiting’ or ‘port waiter’.Each telephone exchange or cabinet has a set number of ports. The port is the thing we connect your line to in order to give you broadband access. What can happen is that we place a new connection order, only to discover that there are no spare ports at the exchange or cabinet.Think of it like turning up to a carpark and finding there are no spaces left.
What happens next?Well, in a nutshell we and the customer wait until a port becomes free.This happens when another user disconnects (maybe they are moving house, or have an extra phoneline that they no longer need). It’s extremely frustrating for everyone, but it is the way that the industry in New Zealand works at the moment.The problem affects all ISPs. If there are no ports, no ISP can connect you. You’ll need to look at other technologies like 3G in order to get online. The issue is compounded because we can’t tell when we place an order whether it will be able to proceed (we are often advised there is a free port, only to find this is assigned to someone else before we can connect to it), or if a customer will become a port waiter until it’s too late.We are working with the industry to improve systems and hope to soon be able to reduce the number of port waiters.
Still have questions?