How can we help?
How do i get additional mobile data/minutes?
Needing a top-up for your mobile plan? Simple!
Available NZ Add-on packs can be purchased in My Orcon Mobile if you run out of data or minutes included in your plan. Just head to the Add-ons page after you log in.
These are the plans below
Add-ons Data Minutes GST excl GST incl NZ and Aus Calling Pack 50 NZ and 50 Aus $6.09 $7 NZ Data Pack 1GB $10.43 $12
Add-ons valid for 30 days from purchase.International Mobile Roaming Packs
Heading overseas and want to avoid those expensive roaming charges? Easy!
You can purchase a roaming add-on in My Orcon Mobile and get access to inbound and outbound calling minutes, text messages, and data.
We cover up to 150 countries and you can check our global roaming rates to confirm if your destination is included. You'll be charged the casual rate for texts and calls anywhere that isn't listed.
For data, you'll need to purchase a roaming pack as we don't offer casual rates.
Roaming Packs Data Texts Minutes GST excl GST incl International Roaming* 1GB 200 200 $16.52 $19 Australia Roaming 300MB 100 100 $15.65 $18 Ultra Australia Roaming 1GB 300 300 $24.35 $28 Outside Aussie Roaming^ 300MB 100 100 $15.65 $18 Ultra Outside Aussie Roaming^ 1GB 300 300 $24.35 $28
*International Roaming pack is valid for 7 days and is only available in the USA, Ireland, China, United Kingdom, Canada, Australia, Fiji, Italy, Nauru, Papua New Guinea, Samoa, Spain, Tonga, Vanuatu, American Samoa, India, South Africa, Switzerland, Vietnam, Qatar, Germany, UAE, Puerto Rico, US Virgin Islands, France, Hong Kong, Indonesia, Japan, Macau, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Christmas Island, Malaysia, Philippines, Brazil, Argentina, Netherlands, Portugal, Greece, Austria, and Belgium.
^Outside Aussie packs are valid for 30 days and are only available in the USA, Ireland, China, United Kingdom, Canada, Fiji, Italy, Nauru, Papua New Guinea, Samoa, Spain, Tonga, Vanuatu, American Samoa, India, South Africa, Switzerland, Vietnam, and Qatar.
160 character limit per text.How can I manage my mobile data on Orcon Mobile?
You will not be able to exceed the limit of your allocated data so once you have used the included data in your mobile plan you will need to purchase a data add-on for the month.
- Please note that your data usage is tracked in real time so you’ll always know how much data you have remaining by logging into the Orcon Mobile Portal here.
- For information on how to purchase a data add-on you can visit the following FAQ here
An easy way to manage your data use is to enable Wi-Fi on your smartphone.
- For Android users, go to Settings - Wireless & Network – Wi-Fi Settings.
- For iPhone/iPad users, go to Settings - Wi-Fi.
All Orcon mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up add-on in order to continue using the service. For information on how to purchase a data add-on please visit the following FAQ here.
Please note that while unused data included in your base plan will roll over to the next month and be used before your new month’s data, unused data included in the top-up add-on will expire after 30 days.
To see more information on Orcon Mobile charges; please visit our website.Can I buy more NZ and AUS calling minutes?
You sure can. It's only $7 for another 50 minutes. Please note, these minutes do not carry over and will expire after 30 days if unused.I need to purchase roaming allowance, extra data, or extra calls.
Add-On packs are available for Australia roaming, beyond Australia roaming, additional data or additional calling minutes. View our available addons, roaming packs and casual rates here.
Still have questions?