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Does My Orcon have an App?
- If you get this error, you need to check your Gmail (or email) account settings to determine your account is an NZ based account or not. If you’ve set up your account to another country other than New Zealand (i.e. US, UK, Australia) you won’t be able to download the app.
- If you've entered the wrong username and password
- If our system has an issue accessing your account. Try logging on via "My Account"
We do! Our mobile app lets you manage your My Orcon account from your mobile phone. Check anything from your account balance, checking your broadband/power usage, even change plans or place a move house request through it!
How Can I Download it?
You can search the Android or Apple App stores for "My Orcon" or download directly from the links below:
I'm getting an error saying my device is incompatible when I try to download it?
I'm getting an error saying "Please try again later or call us on 0800 13 14 15"?
There are a couple of reasons why this might come up:
My Orcon is our really easy to use online portal for managing your account where you can change your plan, monitor your usage, pay your bill, and more!
You'll receive an email once you've joined us to set up your account for the first time. Follow the link, create your password, and use your email address as the username to log in to My Orcon.
If you didn't get the set up email (or you need to reset your password for any reason), use the 'Forgot Your Password?' link to reset it.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Your options in My OrconThere are a ton of options at your disposal once you've logged into My Orcon. You can see your account balance and make a payment, view your plan details and add-ons, monitor your usage or place an order, and update your personal information – the list goes on!
Home
Whenever you log in you'll land on the home page which covers your billing information, power usage, plan, data and calling, personal details, and the port filtering toggle.
Get Power
If you don't have power with us, you can click on Get Power and input your ICP or address to check out the available rates and place an order – easy!
My Wifi and Speed Test
These options are only visible if you have our current modem – the Netcomm NF18. My Wifi allows you to update the name and password of your wireless network without having to go directly into the modem's settings and Speed Test checks the speed of your connection from our network to your modem (not to your devices).
Change Hub
From our handy dashboard you can upgrade your plan, change fibre speeds, request an add-on, place a move order, or rent the Google Wifi. Awesome right?
Mobile
If you are looking to check on your mobile usage or buy an add-on, click on Mobile to be taken to the log in page for your mobile account.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Billing information in My OrconThere is a ton of helpful information on the home page when you log into My Orcon. The first section is Billing Information which displays a bar graph that compares all of your monthly bills for quick reference.
On the right hand side you can see your account balance, if you have an automatic payment method set up, an option to pay now via a credit/debit card, your latest and previous invoices, your billing history, and a link to update your automatic payment method.
Check out our payment options, a breakdown of your charges, or some common billing questions if you need more help!
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Power usage in My OrconAll of your power details are in the second section (underneath billing) on the home page when you log into My Orcon. This is where you can see your ICP and whether you're on a low or standard power plan.
The left-hand side then covers your current monthly usage and estimated charges followed by the daily averages. Underneath that you'll see the number to call should you have a fault with your power service (this changes depending on your location).
The graph on the right shows your actual daily power usage in purple and estimated amounts in pink. You'll see the purple usage more commonly if you have a smart meter (which communicates with us remotely) and the pink estimates if you have a legacy meter that requires a technician to read manually once a month.
Smart meter
Legacy Meter
^ If you can see 'Change Meter Access Information' or 'Update Meter Reading' within My Orcon, it means you have a Legacy power meter.
These older meters require a monthly visit from a meter reader to manually give us your actual usage.
Updating a legacy meter reading
Legacy meter power usage is estimated between readings (which happen every month or longer if a reading visit is not possible). You can submit a manual reading by selecting 'Update Meter Reading' and you will be taken to a page to confirm the meter number and enter in the current reading you see on the meter. This ensures you are being billed accurately.
^if you have multiple meter numbers you will see them in a list on this page so do confirm you enter in the right reading for the right meter number
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Your plan in My OrconYou'll find your plan and add ons underneath your billing information (or power usage if you have the service) on the home page once you've logged into My Orcon.
The left hand side shows the plan you currently have and a link to the change hub where you can request for an upgrade, place a move order, or even select a new add on. The middle section has a list of your current add ons and is blank if you don't have any. On the right-hand side you can subscribe to our family filter which blocks a range of inappropriate sites to keep you and your household safe while surfing the web – easy!
Need something else?
Check out our other setup guides, what you can do in your account, or some helpful tips:
Data and calls in My OrconLog into My Orcon and scroll down the home page to find your data and calling usage underneath your plan details. The data tab allows you monitor how much internet your household is using on a daily basis and stores historical usage for reference.
Click on Voice Calls to find your calling activity, current charges (excl GST), and a list of numbers you've called with the date, duration, and cost of each. If you have a mobile calling pack, the charges will remain at $0.00 until you start going over your included minutes.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Your details in My OrconYou'll find your details below the usage section and near the home bottom of the page once you've logged into My Orcon.
The contact address is where your services are connected and what we'll use for courier deliveries. Your email address is the username you'll use to log into My Orcon and where we'll send your bill reminder. Your mobile number is our main point of call and will be used for occasional text updates.
The links on the right allow you to update your details, change your account password, check the notifications we've sent you, or authorise someone that can speak on your behalf.
Changing details
You're welcome to change your mobile number at anytime, however you'll need to email us if your name, address, or email needs to be updated.
Authorising people
You can add anyone onto your account to handle general queries or make changes without needing your confirmation.
They'll be able to request for order details, troubleshoot issues, add or remove services on the account (except power and services that require a contract change), change the payment method, and pay the bill.
They won't be able to get any of your private information, accept charges or a new contract, move your services, cancel your account, or request for a refund.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Port filtering is an extra level of security that protects you from cyber attacks and blocks specific inbound traffic with no impact on your normal browsing, streaming, or email services. You can turn it off and on at any time by logging into My Orcon and scrolling to the bottom of the home page.
We block the following ports and inbound traffic (TCP/UDP) on a network level:
Port Number |
Inbound Traffic |
| 20 | FTP data |
| 21 | FTP data |
| 22 | SSH (Secure Shell) and file transfers |
| 23 | Telnet |
| 25 | SMTP (Sending emails) |
| 53 | DNS servers |
| 67 | DHCP Bootstrap servers |
| 68 | DHCP Bootstrap servers |
| 80 | HTTP servers |
| 110 | POP3 servers |
| 135 | Remotely managed DHCP and DNS servers |
| 137 | NetBIOS named services |
| 138 | NetBIOS datagrams |
| 139 | NetBIOS sessions |
| 143 | IMAP servers |
| 161 | SNMP |
| 162 | SNMP |
| 443 | HTTPS servers |
| 445 | SMB over IP |
| 547 | DHCPv6 servers |
| 593 | HTTP RPC remote procedures |
| 1900 | SSDP (Discovery of UPnP devices) |
| 2049 | NFS (File sharing) |
| 5060 | VoIP/SIP |
| 5431 | UPnP ports |
If you have an on-site email server (business email server), web server, NAS servers, or admin acces to a remote router, you'll want to disable the port filtering and test your services again.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips: