-
Privacy Policy
- you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
- third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly. -
to verify your identity
-
to provide services and products to you
-
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
-
to improve the services and products that we provide to you
-
to undertake credit checks of you (if necessary)
-
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
-
to respond to communications from you, including a complaint
-
to conduct research and statistical analysis (on an anonymised basis)
-
to protect and/or enforce our legal rights and interests, including defending any claim
-
for any other purpose authorised by you or the Act.
-
Disclosing your personal information
- another company within the Vocus group
- any business that supports our services and products, including any person that hosts or maintains
- any underlying IT system or data centre that we use to provide the website or other services and products
- a credit reference agency for the purpose of credit checking you
- other third parties (for anonymised statistical information)
- a person who can require us to supply your personal information (e.g. a regulatory authority)
- any other person authorised by the Act or another law (e.g. a law enforcement agency)
- any other person authorised by you.
- A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
- Easily pay your bill or set up an automatic payment
- Get your balance, transaction history, and payment methods all in one place
- Get notifications about your bills and upcoming payments
- Monitor your bills for changes with our smart AI so there are no surprises
- Scan your Wi-Fi network to check it’s running smoothly and get personalised suggestions to optimise your Wi-Fi performance
- Share photos and live videos with our support team to get back online faster
This Privacy Policy applies to customers who joined Orcon prior to 7 March 2022 and will be replaced with our updated policy from 8 April 2022.
Orcon (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see https://www.privacy.org.nz/
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who do we collect your personal information from?
We collect personal information about you from:
How we use your personal information
We will use your personal information:
We may disclose your personal information to:
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, please email us. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s public areas, you acknowledge and agree that the information you post is publicly available.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
Does Orcon have a mobile app?We do! The Orcon app is the easiest way to manage your Orcon account and services, enabling you to stay on top of your bills and payments, track your usage, optimise your Wi-Fi performance, and more.
With the Orcon app, you can:
Download it now:
My Orcon is our really easy to use online portal for managing your account where you can change your plan, monitor your usage, pay your bill, and more!
You'll receive an email once you've joined us to set up your account for the first time. Follow the link, create your password, and use your email address as the username to log in to My Orcon.
If you didn't get the set up email (or you need to reset your password for any reason), use the 'Forgot Your Password?' link to reset it.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Your options in My OrconThere are a ton of options at your disposal once you've logged into My Orcon. You can see your account balance and make a payment, view your plan details and add-ons, monitor your usage or place an order, and update your personal information – the list goes on!
Home
Whenever you log in you'll land on the home page which covers your billing information, power usage, plan, data and calling, personal details, and the port filtering toggle.
Get Power
If you don't have power with us, you can click on Get Power and input your ICP or address to check out the available rates and place an order – easy!
My Wifi and Speed Test
These options are only visible if you have our current modem – the Netcomm NF18. My Wifi allows you to update the name and password of your wireless network without having to go directly into the modem's settings and Speed Test checks the speed of your connection from our network to your modem (not to your devices).
Change Hub
From our handy dashboard you can upgrade your plan, change fibre speeds, request an add-on, place a move order, or rent the Google Wifi. Awesome right?
Mobile
If you are looking to check on your mobile usage or buy an add-on, click on Mobile to be taken to the log in page for your mobile account.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Billing information in My OrconThere is a ton of helpful information on the home page when you log into My Orcon. The first section is Billing Information which displays a bar graph that compares all of your monthly bills for quick reference.
On the right hand side you can see your account balance, if you have an automatic payment method set up, an option to pay now via a credit/debit card, your latest and previous invoices, your billing history, and a link to update your automatic payment method.
Check out our payment options, a breakdown of your charges, or some common billing questions if you need more help!
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Power usage in My OrconAll of your power details are in the second section (underneath billing) on the home page when you log into My Orcon. This is where you can see your ICP and whether you're on a low or standard power plan.
The left-hand side then covers your current monthly usage and estimated charges followed by the daily averages. Underneath that you'll see the number to call should you have a fault with your power service (this changes depending on your location).
The graph on the right shows your actual daily power usage in purple and estimated amounts in pink. You'll see the purple usage more commonly if you have a smart meter (which communicates with us remotely) and the pink estimates if you have a legacy meter that requires a technician to read manually once a month.
Smart meter
Legacy Meter
^ If you can see 'Change Meter Access Information' or 'Update Meter Reading' within My Orcon, it means you have a Legacy power meter.
These older meters require a monthly visit from a meter reader to manually give us your actual usage.
Updating a legacy meter reading
Legacy meter power usage is estimated between readings (which happen every month or longer if a reading visit is not possible). You can submit a manual reading by selecting 'Update Meter Reading' and you will be taken to a page to confirm the meter number and enter in the current reading you see on the meter. This ensures you are being billed accurately.
^if you have multiple meter numbers you will see them in a list on this page so do confirm you enter in the right reading for the right meter number
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Your plan in My OrconYou'll find your plan and add ons underneath your billing information (or power usage if you have the service) on the home page once you've logged into My Orcon.
The left hand side shows the plan you currently have and a link to the change hub where you can request for an upgrade, place a move order, or even select a new add on. The middle section has a list of your current add ons and is blank if you don't have any. On the right-hand side you can subscribe to our family filter which blocks a range of inappropriate sites to keep you and your household safe while surfing the web – easy!
Need something else?
Check out our other setup guides, what you can do in your account, or some helpful tips:
Data and calls in My OrconLog into My Orcon and scroll down the home page to find your data and calling usage underneath your plan details. The data tab allows you monitor how much internet your household is using on a daily basis and stores historical usage for reference.
Click on Voice Calls to find your calling activity, current charges (excl GST), and a list of numbers you've called with the date, duration, and cost of each. If you have a mobile calling pack, the charges will remain at $0.00 until you start going over your included minutes.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Your details in My OrconYou'll find your details below the usage section and near the home bottom of the page once you've logged into My Orcon.
The contact address is where your services are connected and what we'll use for courier deliveries. Your email address is the username you'll use to log into My Orcon and where we'll send your bill reminder. Your mobile number is our main point of call and will be used for occasional text updates.
The links on the right allow you to update your details, change your account password, check the notifications we've sent you, or authorise someone that can speak on your behalf.
Changing details
You're welcome to change your mobile number at anytime, however you'll need to email us if your name, address, or email needs to be updated.
Authorising people
You can add anyone onto your account to handle general queries or make changes without needing your confirmation.
They'll be able to request for order details, troubleshoot issues, add or remove services on the account (except power and services that require a contract change), change the payment method, and pay the bill.
They won't be able to get any of your private information, accept charges or a new contract, move your services, cancel your account, or request for a refund.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips:
Port filtering is an extra level of security that protects you from cyber attacks and blocks specific inbound traffic with no impact on your normal browsing, streaming, or email services. You can turn it off and on at any time by logging into My Orcon and scrolling to the bottom of the home page.
We block the following ports and inbound traffic (TCP/UDP) on a network level:
Port Number |
Inbound Traffic |
| 20 | FTP data |
| 21 | FTP data |
| 22 | SSH (Secure Shell) and file transfers |
| 23 | Telnet |
| 25 | SMTP (Sending emails) |
| 53 | DNS servers |
| 67 | DHCP Bootstrap servers |
| 68 | DHCP Bootstrap servers |
| 80 | HTTP servers |
| 110 | POP3 servers |
| 135 | Remotely managed DHCP and DNS servers |
| 137 | NetBIOS named services |
| 138 | NetBIOS datagrams |
| 139 | NetBIOS sessions |
| 143 | IMAP servers |
| 161 | SNMP |
| 162 | SNMP |
| 443 | HTTPS servers |
| 445 | SMB over IP |
| 547 | DHCPv6 servers |
| 593 | HTTP RPC remote procedures |
| 1900 | SSDP (Discovery of UPnP devices) |
| 2049 | NFS (File sharing) |
| 5060 | VoIP/SIP |
| 5431 | UPnP ports |
If you have an on-site email server (business email server), web server, NAS servers, or admin acces to a remote router, you'll want to disable the port filtering and test your services again.
Need something else?
Check out other setup information, changes you can make online, or some helpful tips: