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Upgrading your plan in My Orcon
You can request a plan change through our super simple plan change tool by logging in to My Orcon and tapping on Change Hub in the top right-hand corner.
You're able to change your speed, switch between the Low and Standard power plans, request one or multiple SIM cards, rent the Google Wifi, add on wiring and maintenance insurance, enable our family filter, or place a move order – handy right?
Need something else?
Check out our setup information, other changes you can make online, or some helpful tips:
Changing your services in My OrconThe change hub option in you My Orcon lets you do everything from Change you plan - to move address.
What can I do?
- Change Speed (Add/remove a homeline too)
- Add mobile plans
- Add calling packs (for homelines)
- Add Family Filter
- Place move house orders
- Get broadband wiring insurance
Need something else?
Check out our setup information, other changes you can make online, or some helpful tips:
Adding on wiring insurance in My OrconWhen you log into My Orcon, click on Change hub in the top right hand corner to find our wiring insurance add on. For a small fee of $3 per month on a 12-month contract, we'll cover the cost of on-site repairs related to faulty wiring in your home – easy!
Covered
You won't be charged if a technician needs to repair faulty internal wiring, wall sockets, or splitters that are causing issues like interference on your homeline, frequent disconnections on your wired broadband service, or a complete lack of internet or a dial tone.
Not covered
The wiring insurance doesn't cover costs for issues caused by faulty cords (like ethernet cables), wiring or sockets not installed by a qualified technician, external cabling between separate buildings on your property, or building alterations and refurbishments.
Please note
Without wiring insurance, you'll need to organise for an electrician to carry out any necessary repairs in your home. Alternatively, we can organise for a technician to complete the work for a charge of up to $230.
For damages caused by natural disasters, vandalism, animals, or insects, reach out to your insurer so you don't have to pay for repairs yourself.
Need something else?
Check out our setup information, other changes you can make online, or some helpful tips:
Enabling the family filter in My OrconThere’s a range of nasties out there and we want to make sure you and your family stay safe online. By logging into My Orcon and either scrolling down to your plan or clicking on Change Hub in the top right hand corner, you can subscribe to our family filter for free!
When turned on, it restricts material that is R16 and above, hacked or infected, illegal, and more for anyone connected to your service. We can't guarantee that 100% of this content is blocked but we do our best! To turn it off, simply log back in and unsubscribe at anytime.
You can check out all of the details about our family filter if you'd like to know more.
Need something else?
Check out our setup information, other changes you can make online, or some helpful tips:
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Still have questions?
Request support