Phone Features - Voicemail, Caller ID, Call Waiting
Phone features provide you with access to 3 great add-ons that you can you use to customise your landline phone as depicted below.
Want to hide your number when you make a call out? check out this page for more details on how to do this.
Our Top 10 International calling pack covers your calls (for up to 100 hours of calling) for $10.00/month to the following countries:
Our Top 20 International calling pack covers your calls (for up to 100 hours of calling) for $15.00/month to the following countries:
Our Top 50 International calling pack covers your calls (for up to 100 hours of calling) for $25.00/month to the following countries:
Hong Kong mobile
Korea (South) mobile
- DDI extension
- Dual number
- Faxability number
- Call re-address
- Priority service
Phone features allow you to customise your homeline with additional add-ons for only $4 per month. Learn how you can add and manage your phone features.
Add and Manage your Phone Features
If you are calling a landline within your local calling area, please make sure you do not include the prefix - i.e. 09.
If you do, in some cases, these calls will be chargeable as a national toll call.
Please note: this does not apply to Orcon Genius and LLU customers
We will do our best to move your current homeline number with you to us at Orcon. If we can't, you will be provided with a random number.
What information do I need to provide?
Ensure the homeline number you are wanting to bring over is active with your current provider. We will not be able to transfer the number over to us if the number is not active.
If you have not given us your current provider's account information, please get in contact with us here with the following details:
• Current service provider name:
• Account number:
• Name on the account:
• Homeline number:
How do I buy calling bundles and mobile minutes packs?
To make sure you’re saving as much as possible we have a bunch of awesome calling deals you might like including unlimited national calling, mobile calling packages, and international calling bundles.
Existing customers can click here to log in to their account and click the "Modify plan" button to see what calling options are available. If you are on UFB, you will be directed to give our sales team a call on 0800 56 46 87
New customers can click here to view our current plans and calling bundles, or give our friendly team a call on 0800 JOIN US (0800 56 46 87).
What should I do if I am medically dependent on a homeline?
The Medical Dependency Register is for Orcon Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.
What is a Medical Dependency Register?
Orcon will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.
Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Orcon liable for any loss as a result of services not being provided.
Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.
Customers must apply to be on the Orcon Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.
Orcon does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.
Orcon will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.
The following medical conditions are indicative of reasons why a customer will want to be on the Orcon Medical Dependency Register:
• People who are known to be at high risk of respiratory emergencies.
• People who are known to be at high risk of mental health disorders.
• People who are dependent on medical technology in the home.
• People who are known to suffer from conditions which may cause them to suddenly lose consciousness.
• People who are at a high risk of cardiovascular emergencies.
• People with a known medical condition who live alone without the necessary support of others including those in remote locations.
This form is to be completed by the Orcon Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support.
Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.
Please download and email the completed form and medical certificate to: email@example.com
or post to:
PO Box 302362
Attention: Collections Team
In order to dial a number in another country you'll need to know that countries calling code.
Please also note that you'll need to dial 00 (this is the New Zealand exit code) before the country code (eg 0061 for Australia)
For a list of individual city codes check out https://countrycode.org/ and click on the country you're after.
|Antigua and Barbuda||1-268|
|Bosnia and Herzegovina||387|
|British Indian Ocean Territory||246|
|British Virgin Islands||1-284|
|Central African Republic||236|
|Democratic Republic of the Congo||243|
|Dominican Republic||1-809, 1-829, 1-849|
|Isle of Man||44-1624|
|Northern Mariana Islands||1-670|
|Papua New Guinea||675|
|Puerto Rico||1-787, 1-939|
|Republic of the Congo||242|
|Saint Kitts and Nevis||1-869|
|Saint Pierre and Miquelon||508|
|Saint Vincent and the Grenadines||1-784|
|Sao Tome and Principe||239|
|Svalbard and Jan Mayen||47|
|Trinidad and Tobago||1-868|
|Turks and Caicos Islands||1-649|
|U.S. Virgin Islands||1-340|
|United Arab Emirates||971|
|Wallis and Futuna||681|
Restricted International Calling Destinations
Some international calling destinations are blocked by default in order to reduce the risk of phone hackers incurring significant charges on hacked accounts. The list of destinations is included below.
If you need to place a call to one of these countries, please contact us at https://www.orcon.net.nz/request_support and we will add the number you'd like to call to an approved list.
We apologise for any inconvenience this may cause, however we believe this is necessary to protect our customers from incurring large bills.
Blocked International Calling Destinations:
Central African Republic
Democratic Republic of Congo
Principe and Sao Tome
When you are on the phone and someone else calls you will hear four short beeps on the line. You can then switch between the calls by pressing the 'recall' button on your telephone.
Call Minder does the same job as an answer phone, but you don't have to have one sitting in your house. Record your own greeting that callers will hear. You can listen to your messages from any touch-tone phone in New Zealand.
Caller ID shows you the phone number of the person making the incoming call. You will need a Caller ID compatible phone, or a separate Caller ID display unit.
Homeline International Calling Packs
We offer a variety of calling packs for your homeline to tons of international destinations. You can see the calling packs on offer and the countries that are covered in the list below. If you are after the per minute rates, you can check them out here.
Please note the calling packs below exclude calling to mobiles, unless specifically stated.
Homeline International Calling Packs
Here you will find a full list of Orcons toll rates. If the location you're looking for is not in the table below you can also download a full copy of our calling rates by saving the attachment by clicking here.
Please note the calling packs below exclude calling to mobiles, unless specifically stated. To find a list of all destinations included in the calling packs check out this page.
|LOCATION||PER MIN (LANDLINE)||1 HOUR CAP (LANDLINE)||CALLING PACK AVAILABLE?||PER MIN (MOBILE)|
|New Zealand||$0.21||$2.95||National Calling||$0.35|
|United Kingdom||$0.29||$3.95||Top 10||$0.55|
|South Africa||$0.50||None||Top 10||$0.55|
|South Korea||$0.45||None||Top 10||$0.45|
|Hong Kong||$0.29||None||Top 10||$0.29|
|Czech Republic||$0.50||None||Top 50||$0.75|
Are any services incompatible with Orcon Tolls?
Yes, there are certain services that Spark provide which you cannot use if you are an Orcon Tolls customer. These are:
Please check your Spark bill for these before deciding to become an Orcon Tolls customer.What is Orcon Genius and how does it work?
Orcon Genius is a super smart home phone service that runs via your broadband modem over the internet. It's easy to use, future proofed, and compatible with most broadband connections.
Genius puts your home phone over the internet using a technology called VoIP. You get to keep your existing phone number, and you don’t have to pay a separate landline rental.
You no longer need to use the phone jacks in your house; you just plug your home phone handset directly into the phone jack on your Orcon Genius modem and away you go.
Please note that if you have any monitored alarms, medical alarms, or other services that use a traditional home phone line, then you need to talk to your provider about finding an internet based or alternative solution. If the power goes out or if the modem has a fault, the phone service will not be able to work.