We will do our best to move your current homeline number with you to us at Orcon. If we can't, you will be provided with a random number.

What information do I need to provide?

Ensure the homeline number you are wanting to bring over is active with your current provider. We will not be able to transfer the number over to us if the number is not active.

If you have not given us your current provider's account information, please get in contact with us here with the following details:

•  Current service provider name:

•  Account number:

•  Name on the account:

•  Homeline number:

The Medical Dependency Register is for Orcon Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.

What is a Medical Dependency Register?

Orcon will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.

Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Orcon liable for any loss as a result of services not being provided.

Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.

Customers must apply to be on the Orcon Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.

Orcon does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.

Orcon will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.

The following medical conditions are indicative of reasons why a customer will want to be on the Orcon Medical Dependency Register:

• People who are known to be at high risk of respiratory emergencies.
• People who are known to be at high risk of mental health disorders.
• People who are dependent on medical technology in the home.
• People who are known to suffer from conditions which may cause them to suddenly lose consciousness.
• People who are at a high risk of cardiovascular emergencies.
• People with a known medical condition who live alone without the necessary support of others including those in remote locations.

This form is to be completed by the Orcon Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support.

Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.

Please download and email the completed form and medical certificate to: info@email.orcon.net.nz

In order to dial an international number you'll need to know the right international calling code.

Please also note that you'll need to dial 00 (this is the New Zealand exit code) before the calling code (eg 0061 for Australia)

For a list of individual city codes check out https://countrycode.org/ and click on the destination you're after.

Phone features allow you to customise your homeline with additional add-ons for only $4 per month. Learn how you can add and manage your phone features.

Add and Manage your Phone Features

• What is included in phone features?
  Phone features provide you with access to 3 great add-ons that you can you use to customise your landline phone as depicted below.

  

• How can I add phone features?
  We can add phone features to your homeline services for $4 per month. If you are interested in having these added to your account, please send our team an email or live chat with us.
• How can I customise my features?
  Interested in disabling a particular phone feature or adjusting any of the features you have? Please send our team an email or live chat with us. We will do our best to assist you!
• How can I hide my number?
  Want to hide your number when you make a call out? check out this page for more details on how to do this.

Some international calling destinations are blocked by default in order to reduce the risk of phone hackers incurring significant charges on hacked accounts. The list of destinations is included below.

If you need to place a call to one of these countries, please contact us at https://www.orcon.net.nz/request_support and we will add the number you'd like to call to an approved list.

We apologise for any inconvenience this may cause, however we believe this is necessary to protect our customers from incurring large bills.

Blocked International Calling Destinations:
Armenia
Burkina Faso
Central African Republic
Chad
Chile
Congo
Cuba
Democratic Republic of Congo
Diego Garcia
Equitorial Guinea
Eritrea
Estonia
Falkland Islands
Gabon
Gambia
Guinea-Bissau
Ivory Coast
Jamaica
Kiribati
Latvia
Liberia
Libya
Liechtenstein
Lithuania
Maldives
Mali
Mauritania
Moldova
Montenegro
Morocco
Nigeria
Principe and Sao Tome
Senegal
Serbia
Sierra Leone
Somalia

Call Waiting:
When you are on the phone and someone else calls you will hear four short beeps on the line. You can then switch between the calls by pressing the 'recall' button on your telephone.

Call Minder:
Call Minder does the same job as an answer phone, but you don't have to have one sitting in your house. Record your own greeting that callers will hear. You can listen to your messages from any touch-tone phone in New Zealand.

Caller ID:
Caller ID shows you the phone number of the person making the incoming call. You will need a Caller ID compatible phone, or a separate Caller ID display unit.

We offer a variety of calling packs for your homeline to tons of international destinations. You can see the calling packs on offer and the destinations that are covered in the list below. If you are after the per minute rates, you can check them out here.

Please note the calling packs below exclude calling to mobiles, unless specifically stated.

Homeline International Calling Packs

• Top 10 International Calling Pack

  Our Top 10 International calling pack covers your calls (for up to 100 hours of calling) for $10.00/month to the following destinations:

  Australia
  Canada
  China
  Hong Kong
  India
  Ireland (Republic)
  Korea (South)
  South Africa
  UK
  USA

• Top 20 International Calling Pack

  Our Top 20 International calling pack covers your calls (for up to 100 hours of calling) for $15.00/month to the following destinations:

  Australia
  Canada
  China
  France
  Germany
  Hong Kong
  India
  Ireland (Republic)
  Japan
  Korea (South)
  Malaysia
  Malaysia Mobile
  Netherlands
  Russia
  Singapore
  South Africa
  Taiwan
  Thailand
  UK
  USA

• Top 50 International Calling Pack

  Our Top 50 International calling pack covers your calls (for up to 100 hours of calling) for $25.00/month to the following destinations:

  Argentina
  Australia
  Australia mobile
  Austria
  Belgium
  Brazil
  Canada
  Chile
  China
  China mobile
  Colombia
  Croatia
  Czech Republic
  Denmark
  Finland
  France
  Germany
  Greece
  Hong Kong
  Hong Kong mobile
  Hungary
  Iceland
  India
  India mobile
  Ireland (Republic)
  Israel
  Italy
  Japan
  Japan mobile
  Korea (South)
  Korea (South) mobile
  Malaysia
  Malaysia mobile
  Mexico
  Netherlands
  Norway
  Poland
  Portugal
  Russia
  Russia mobile
  Singapore
  South Africa
  Spain
  Sweden
  Switzerland
  Taiwan
  Thailand
  Ukraine
  UK
  USA

Here you will find a full list of Orcons toll rates. If the location you're looking for is not in the table below you can also download a full copy of our calling rates by saving the attachment by clicking here.

Please note the calling packs below exclude calling to mobiles, unless specifically stated. To find a list of all destinations included in the calling packs check out this page.