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Phone Features - Voicemail, Caller ID, Call Waiting
Phone features allow you to customise your homeline with additional add-ons for only $4 per month. Learn how you can add and manage your phone features.
Add and Manage your Phone Features
Phone features provide you with access to 3 great add-ons that you can you use to customise your landline phone as depicted below.
Want to hide your number when you make a call out? check out this page for more details on how to do this.
If you are calling a landline within your local calling area, please make sure you do not include the prefix - i.e. 09.
If you do, in some cases, these calls will be chargeable as a national toll call.
Please note: this does not apply to Orcon Genius and LLU customers
We will do our best to move your current homeline number with you to us at Orcon. If we can't, you will be provided with a random number.
What information do I need to provide?
Ensure the homeline number you are wanting to bring over is active with your current provider. We will not be able to transfer the number over to us if the number is not active.
If you have not given us your current provider's account information, please get in contact with us here with the following details:
• Current service provider name:
• Account number:
• Name on the account:
• Homeline number:
To make sure you’re saving as much as possible we have a bunch of awesome calling deals you might like including unlimited national calling, mobile calling packages, and international calling bundles.
Existing customers can click here to log in to their account and click the "Modify plan" button to see what calling options are available. If you are on UFB, you will be directed to give our sales team a call on 0800 56 46 87
New customers can click here to view our current plans and calling bundles, or give our friendly team a call on 0800 JOIN US (0800 56 46 87).
The Medical Dependency Register is for Orcon Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.
What is a Medical Dependency Register?
Orcon will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.
Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Orcon liable for any loss as a result of services not being provided.
Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.
Customers must apply to be on the Orcon Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.
Orcon does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.
Orcon will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.
The following medical conditions are indicative of reasons why a customer will want to be on the Orcon Medical Dependency Register:
• People who are known to be at high risk of respiratory emergencies.
• People who are known to be at high risk of mental health disorders.
• People who are dependent on medical technology in the home.
• People who are known to suffer from conditions which may cause them to suddenly lose consciousness.
• People who are at a high risk of cardiovascular emergencies.
• People with a known medical condition who live alone without the necessary support of others including those in remote locations.
This form is to be completed by the Orcon Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support.
Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.
Please download and email the completed form and medical certificate to: firstname.lastname@example.org
or post to:
PO Box 302362
Attention: Collections Team
In order to dial a number in another country you'll need to know that countries calling code.
Please also note that you'll need to dial 00 (this is the New Zealand exit code) before the country code (eg 0061 for Australia)
For a list of individual city codes check out https://countrycode.org/ and click on the country you're after.COUNTRY
Country Codes Afghanistan 93 Albania 355 Algeria 213 American Samoa 1-684 Andorra 376 Angola 244 Anguilla 1-264 Antarctica 672 Antigua and Barbuda 1-268 Argentina 54 Armenia 374 Aruba 297 Australia 61 Austria 43 Azerbaijan 994 Bahamas 1-242 Bahrain 973 Bangladesh 880 Barbados 1-246 Belarus 375 Belgium 32 Belize 501 Benin 229 Bermuda 1-441 Bhutan 975 Bolivia 591 Bosnia and Herzegovina 387 Botswana 267 Brazil 55 British Indian Ocean Territory 246 British Virgin Islands 1-284 Brunei 673 Bulgaria 359 Burkina Faso 226 Burundi 257 Cambodia 855 Cameroon 237 Canada 1 Cape Verde 238 Cayman Islands 1-345 Central African Republic 236 Chad 235 Chile 56 China 86 Christmas Island 61 Cocos Islands 61 Colombia 57 Comoros 269 Cook Islands 682 Costa Rica 506 Croatia 385 Cuba 53 Curacao 599 Cyprus 357 Czech Republic 420 Democratic Republic of the Congo 243 Denmark 45 Djibouti 253 Dominica 1-767 Dominican Republic 1-809, 1-829, 1-849 East Timor 670 Ecuador 593 Egypt 20 El Salvador 503 Equatorial Guinea 240 Eritrea 291 Estonia 372 Ethiopia 251 Falkland Islands 500 Faroe Islands 298 Fiji 679 Finland 358 France 33 French Polynesia 689 Gabon 241 Gambia 220 Georgia 995 Germany 49 Ghana 233 Gibraltar 350 Greece 30 Greenland 299 Grenada 1-473 Guam 1-671 Guatemala 502 Guernsey 44-1481 Guinea 224 Guinea-Bissau 245 Guyana 592 Haiti 509 Honduras 504 Hong Kong 852 Hungary 36 Iceland 354 India 91 Indonesia 62 Iran 98 Iraq 964 Ireland 353 Isle of Man 44-1624 Israel 972 Italy 39 Ivory Coast 225 Jamaica 1-876 Japan 81 Jersey 44-1534 Jordan 962 Kazakhstan 7 Kenya 254 Kiribati 686 Kosovo 383 Kuwait 965 Kyrgyzstan 996 Laos 856 Latvia 371 Lebanon 961 Lesotho 266 Liberia 231 Libya 218 Liechtenstein 423 Lithuania 370 Luxembourg 352 Macao 853 Macedonia 389 Madagascar 261 Malawi 265 Malaysia 60 Maldives 960 Mali 223 Malta 356 Marshall Islands 692 Mauritania 222 Mauritius 230 Mayotte 262 Mexico 52 Micronesia 691 Moldova 373 Monaco 377 Mongolia 976 Montenegro 382 Montserrat 1-664 Morocco 212 Mozambique 258 Myanmar 95 Namibia 264 Nauru 674 Nepal 977 Netherlands 31 Netherlands Antilles 599 New Caledonia 687 New Zealand 64 Nicaragua 505 Niger 227 Nigeria 234 Niue 683 North Korea 850 Northern Mariana Islands 1-670 Norway 47 Oman 968 Pakistan 92 Palau 680 Palestine 970 Panama 507 Papua New Guinea 675 Paraguay 595 Peru 51 Philippines 63 Pitcairn 64 Poland 48 Portugal 351 Puerto Rico 1-787, 1-939 Qatar 974 Republic of the Congo 242 Reunion 262 Romania 40 Russia 7 Rwanda 250 Saint Barthelemy 590 Saint Helena 290 Saint Kitts and Nevis 1-869 Saint Lucia 1-758 Saint Martin 590 Saint Pierre and Miquelon 508 Saint Vincent and the Grenadines 1-784 Samoa 685 San Marino 378 Sao Tome and Principe 239 Saudi Arabia 966 Senegal 221 Serbia 381 Seychelles 248 Sierra Leone 232 Singapore 65 Sint Maarten 1-721 Slovakia 421 Slovenia 386 Solomon Islands 677 Somalia 252 South Africa 27 South Korea 82 South Sudan 211 Spain 34 Sri Lanka 94 Sudan 249 Suriname 597 Svalbard and Jan Mayen 47 Swaziland 268 Sweden 46 Switzerland 41 Syria 963 Taiwan 886 Tajikistan 992 Tanzania 255 Thailand 66 Togo 228 Tokelau 690 Tonga 676 Trinidad and Tobago 1-868 Tunisia 216 Turkey 90 Turkmenistan 993 Turks and Caicos Islands 1-649 Tuvalu 688 U.S. Virgin Islands 1-340 Uganda 256 Ukraine 380 United Arab Emirates 971 United Kingdom 44 United States 1 Uruguay 598 Uzbekistan 998 Vanuatu 678 Vatican 379 Venezuela 58 Vietnam 84 Wallis and Futuna 681 Western Sahara 212 Yemen 967 Zambia 260 Zimbabwe 263
Some international calling destinations are blocked by default in order to reduce the risk of phone hackers incurring significant charges on hacked accounts. The list of destinations is included below.
If you need to place a call to one of these countries, please contact us at https://www.orcon.net.nz/request_support and we will add the number you'd like to call to an approved list.
We apologise for any inconvenience this may cause, however we believe this is necessary to protect our customers from incurring large bills.
Blocked International Calling Destinations:What are Call Waiting/Call Minder/Caller ID?
Central African Republic
Democratic Republic of Congo
Principe and Sao Tome
When you are on the phone and someone else calls you will hear four short beeps on the line. You can then switch between the calls by pressing the 'recall' button on your telephone.
Call Minder does the same job as an answer phone, but you don't have to have one sitting in your house. Record your own greeting that callers will hear. You can listen to your messages from any touch-tone phone in New Zealand.
Caller ID shows you the phone number of the person making the incoming call. You will need a Caller ID compatible phone, or a separate Caller ID display unit.
We offer a variety of calling packs for your homeline to tons of international destinations. You can see the calling packs on offer and the countries that are covered in the list below. If you are after the per minute rates, you can check them out here.
Please note the calling packs below exclude calling to mobiles, unless specifically stated.
Homeline International Calling Packs
Our Top 10 International calling pack covers your calls (for up to 100 hours of calling) for $10.00/month to the following countries:
Our Top 20 International calling pack covers your calls (for up to 100 hours of calling) for $15.00/month to the following countries:
Our Top 50 International calling pack covers your calls (for up to 100 hours of calling) for $25.00/month to the following countries:
Hong Kong mobile
Korea (South) mobile
Here you will find a full list of Orcons toll rates. If the location you're looking for is not in the table below you can also download a full copy of our calling rates by saving the attachment by clicking here.
Please note the calling packs below exclude calling to mobiles, unless specifically stated. To find a list of all destinations included in the calling packs check out this page.
LOCATION PER MIN (LANDLINE) 1 HOUR CAP (LANDLINE) CALLING PACK AVAILABLE? PER MIN (MOBILE) New Zealand $0.21 $2.95 National Calling $0.35 Australia $0.26 $3.95 Top 10 $0.55 United Kingdom $0.29 $3.95 Top 10 $0.55 USA $0.29 $3.95 Top 10 $0.29 Canada $0.29 $3.95 Top 10 $0.29 Ireland $0.30 None Top 10 $0.50 South Africa $0.50 None Top 10 $0.55 South Korea $0.45 None Top 10 $0.45 India $0.50 None Top 10 $0.50 Hong Kong $0.29 None Top 10 $0.29 China $0.40 $3.95 Top 10 $0.40 France $0.25 None Top 20 $0.50 Germany $0.50 None Top 20 $0.60 Japan $0.40 None Top 20 $0.60 Malaysia $0.29 None Top 20 $0.39 Netherlands $0.45 None Top 20 $0.65 Singapore $0.29 None Top 20 $0.25 Taiwan $0.25 None Top 20 $0.39 Thailand $0.40 None Top 20 $0.40 Russia $0.39 None Top 20 $0.70 Austria $0.50 None Top 50 $0.60 Belgium $0.50 None Top 50 $0.60 Denmark $0.25 None Top 50 $0.50 Croatia $0.50 None Top 50 $0.60 Czech Republic $0.50 None Top 50 $0.75 Finland $0.50 None Top 50 $0.60 Greece $0.70 None Top 50 $0.80 Hungary $0.50 None Top 50 $0.99 Iceland $0.50 None Top 50 $0.99 Italy $0.25 None Top 50 $0.70 Israel $0.39 None Top 50 $0.50 Norway $0.25 None Top 50 $0.50 Poland $0.40 None Top 50 $0.99 Portugal $0.45 None Top 50 $0.99 Spain $0.25 None Top 50 $0.70 Sweden $0.60 None Top 50 $0.70 Switzerland $0.70 None Top 50 $0.70 Ukraine $0.70 None Top 50 $0.75 Argentina $0.50 None Top 50 $0.80 Brazil $0.99 None Top 50 $0.80 Chile $0.39 None Top 50 $0.75 Colombia $0.53 None Top 50 $1.75 Mexico $0.71 None Top 50 $0.50
Yes, there are certain services that Spark provide which you cannot use if you are an Orcon Tolls customer. These are:
- DDI extension
- Dual number
- Faxability number
- Call re-address
- Priority service
Please check your Spark bill for these before deciding to become an Orcon Tolls customer.What is Orcon Genius and how does it work?
Orcon Genius is a super smart home phone service that runs via your broadband modem over the internet. It's easy to use, future proofed, and compatible with most broadband connections.
Genius puts your home phone over the internet using a technology called VoIP. You get to keep your existing phone number, and you don’t have to pay a separate landline rental.
You no longer need to use the phone jacks in your house; you just plug your home phone handset directly into the phone jack on your Orcon Genius modem and away you go.
Please note that if you have any monitored alarms, medical alarms, or other services that use a traditional home phone line, then you need to talk to your provider about finding an internet based or alternative solution. If the power goes out or if the modem has a fault, the phone service will not be able to work.
Still have questions?