Connection problems? Head to our network status page. For all other outages, choose your broadband service and follow the link relating to your region. 

Select your Broadband Service

• Fibre Broadband
  1. Click here for outages in Christchurch
  2. Click here for outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu
  3. Click here for outages in Whangarei
  4. Click here for the rest of New Zealand
• ADSL and VDSL Broadband
  1. Click here for outages.

What do I do when my outage is resolved?

After an outage, you will need to restart your modem by simply turning the power off and then back on. This will reconnect your modem to our network.

For Fibre broadband, we suggest restarting both your modem and also the Fibre Optical Network Terminal (ONT).

If you are still having issues connecting to the internet after restating your modem, call our technical support team on 0800 13 14 15.