13/02/2023 — Loss of service in Napier-Hastings District & Gisborne

Areas included Bay View, Napier City, Hastings, Tarndale-Rakauroa, Tutira, Wairoa

[15/03/2023 12:02] Technical teams have been working on resolution. Next update on status change.

Chorus Planned Scheduled Maintenance

Start Date and Time: 21/03/23 06:00
End Date and Time: 21/03/23 17:00
Service Affected: Fibre Broadband
Area/s Affected: Auckland; Birkenhead region
Outage Duration: 30 Minutes
Event Description:
Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.
If you are having issues connecting after 21/03/23 17:00, please reboot your modem if your service is still down. Thanks for your patience.

Start Date and Time:  20/03/23 23:00
End Date and Time:  21/03/23 06:00
Service Affected: Fibre Broadband
Area/s Affected: Rodney District; Red Beach region
Outage Duration: 60 Minutes
Event Description:
Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.
If you are having issues connecting after 21/03/23 06:00, please reboot your modem if your service is still down. Thanks for your patience.

Start Date and Time: 20/03/23 06:00
End Date and Time: 21/03/23 17:00
Service Affected: Fibre Broadband
Area/s Affected: Auckland, Remuera region
Outage Duration: 30 Minutes
Event Description:
Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.
If you are having issues connecting after 21/03/23 17:00, please reboot your modem if your service is still down. Thanks for your patience.

Connection problems? Head to our network status page. For all other outages, choose your broadband service and follow the link relating to your region. 

Select your Broadband Service

• Fibre Broadband
  1. Click here for outages in Christchurch
  2. Click here for outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu
  3. Click here for outages in Whangarei
  4. Click here for the rest of New Zealand
• ADSL and VDSL Broadband
  1. Click here for outages.

What do I do when my outage is resolved?

After an outage, you will need to restart your modem by simply turning the power off and then back on. This will reconnect your modem to our network.

For Fibre broadband, we suggest restarting both your modem and also the Fibre Optical Network Terminal (ONT).

If you are still having issues connecting to the internet after restating your modem, call our technical support team on 0800 13 14 15.