[RESOLVED] 30/06/2022 — Loss of service in Gore & Clutha District

This outage is affecting customers on Fibre broadband

[30/06/2022 09:40] The fault is currently being investigated by technicians on site. Next update on status change. 

[30/06/2022 15:10] Current ETR is 16:30 Hrs. Next update on status change.

[30/06/2022 16:48] Technician have carried out a permanent fix to restore the services.
Full services have been restored. Please reboot your ONT and modem if service is still down.

Connection problems? Head to our network status page. For all other outages, choose your broadband service and follow the link relating to your region. 

Select your Broadband Service

• Fibre Broadband
  1. Click here for outages in Christchurch
  2. Click here for outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu
  3. Click here for outages in Whangarei
  4. Click here for the rest of New Zealand
• ADSL and VDSL Broadband
  1. Click here for outages.

What do I do when my outage is resolved?

After an outage, you will need to restart your modem by simply turning the power off and then back on. This will reconnect your modem to our network.

For Fibre broadband, we suggest restarting both your modem and also the Fibre Optical Network Terminal (ONT).

If you are still having issues connecting to the internet after restating your modem, call our technical support team on 0800 13 14 15.