How can we help?
Can I use directory 018 with Orcon Mobile?
Yes, you can! This service is available with Orcon mobile.
018 directory charges are $1.00 per callCan I use my Orcon Mobile account with TXT-a-Park?
Unfortunately not, Orcon Mobile billing is not supported by the TXT-a-Park service.Why have I been billed twice this month?
Our mobile plans are billed every 30 days, so slightly more frequent than monthly. This means that you may occasionally get two bills on the same monthly statement – although this will be rare.Can I disable mobile data on Orcon Mobile?
Yes, you can do this in the settings section of your device. It is important to note that if you completely disable the 3G or 4G ability of your device, then it may not work correctly. Unused data included in your plan will continue to roll over to the next month, for a maximum of 12 months.
Changing mobile plans with Orcon is super easy! Visit mobile.orcon.net.nz to purchase an add-on or change plans
Changing your plan will occur immediately and the new plan will be charged to your next Orcon invoice. Any unused minutes or data from your old plan will carry over to your new plan and will be used first. If unused they will expire at the same time your original plan was set to expire.Can I call 0800 or 0508 numbers from my mobile?
Yes, 0800 & 0508 numbers are free-call numbers so there is no charge for making a call to them from your mobile.
Please be aware that some companies with 0800 or 0508 numbers will block calls from mobiles. If this happens, you should hear a recorded message letting you know which number to call instead. The alternative number is usually a landline and will count towards your monthly plan or add-on minutes.How do I change mobile plans, and what happens to my billing?
You can at any stage change plan (upgrade or downgrade) by selecting your preferred plan by logging onto your mobile portal at https://mobile.orcon.net.nz/ and clicking “Buy Plan”.How do I cancel my mobile plan?
Your new plan purchase is effective immediately as is the start of the billing period. Any unused allowances will be available for use until the end of the original plan bill date, however, there is no ability to credit any part of the unused plan. If you wish to avoid this, we’ve added the option for you to have your upgrade plan commence at the end of the current plan, avoiding any overlap.
We're really sorry to hear that you're thinking about cancelling. If there's something that you think we could do better to help you to stay then please let us know!
If you still want to cancel though, then you can do this by visiting mobile.orcon.net.nz, or by calling 6896 for the voice menu. Alternatively, please contact us via our contact page here and one of our friendly staff will assist you with closing your account.
When you cancel, your mobile services will cease at the end of your current plan period and your current Orcon mobile number will be lost. After 14 days any roll over data you have accumulated will expire.
If you change your mind on cancelling you can log back in to mobile.orcon.net.nz and purchase a new plan bundle to re-activate.
Still have questions?