This article explains the consent process for the installation of Ultra Fast Fibre Broadband.
Type of consent required
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Everyone who lives down the right of way or shares the driveway will be required to provide consent for the Fibre installation.
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If you're in an apartment or flat, the owner of the building has to provide consent. Body corporates can give consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.
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As of 11th March 2021 as part of the Residential Tenancies Amendment Act 2020. Tenants can request to install fibre broadband, and landlords must agree if it can be installed at no cost to them unless specific exemptions apply. You can find the full amendment act here.
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Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or propertymanagementservice@hnzc.co.nz to follow up on progress with their consents.
Fibre Installation Company Details
Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.
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Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
Email: fibreconsents@northpower.co.nz
Phone: 0800 667 847 -
Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
Email: Support@enable.net.nz
Phone: 0800 434 273 Opt.0 -
If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Tuatahi First Fibre is your local Fibre installation company. You can download the consent form here. Tuatahi First Fibre contact details are:
Email: servicedesk@ultrafast.co.nz
Phone: 0800 342 735 - Opt.3 -
Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
Phone: 0800 642 726