How can we help?
Family Filter FAQ
Our family filter provides a non-intrusive first line of defense for your home against the more unsavory corners of the internet.When on, it protects your family against:
- R16+ sites, pornography, and nudity
- Known hacked or infected websites
- Dating, drugs, gambling, alcohol, tobacco sites
- Websites about hacking, the dark web, and other illegal activity
- Suicide and self-harm sites
Please note: We cannot guarantee that we block 100% of the above content, but we try our best, and block the vast majority. If you come across any content that is not blocked and you believe it should be you can let us know so we can update our system.
How does Family Filter work?
When Family Filter is enabled any material that fits the restrictions above will be filtered from any devices connected to your internet, including phones and tablets connected via Wi-Fi.
All filtering is done in our network so you don’t have to load any software on your devices.
Will Family Filter affect my speed?
No, Family Filter will not interfere with your internet speeds. We use intelligent firewalls with sufficient throughput to ensure your internet speed is unaffected.
Do I still need Anti-Virus software if Family Filter is turned on?
Yes, we recommend all devices have up to date security software installed.
Can I get alerted if someone in the house tries to access blocked content?
Family Filter is anonymous and we do not provide any reporting facilities on blocked content.
Does Family Filter work with VPN/DNS products (i.e Unblock Us) or sites?
These internet services are not supported with our Family Filter product.Was this article helpful?
Still have questions?