Learn how you can resolve your internet speed concerns and receive the best overall online experience.
Factors to Consider
Various factors impact the broadband speeds you experience with your particular connection. Choose the type of service you have to learn more about the kinds of speeds you should experience.
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ADSL Broadband can achieve maximum speeds of up to 24Mbps download. Most customers generally experience 10-18Mbps over a direct ethernet connection. VDSL Broadband can achieve speeds of up to 70Mbps download. Most customers generally experience 22-50Mbps over a direct ethernet connection.
Numerous factors impact the speeds you experience, such as:
- Distance: The further away you are from the cabinet or exchange, the slower your broadband speed.
- Internet traffic: The more people accessing the internet leads to a slower experience.
- Wiring and equipment: Poor or aged wiring and equipment is one of the leading causes of broadband speed issues. Filters can be added to your jackpoints to improve your broadband speeds.
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Fibre Broadband can achieve maximum speeds of up to 700-900Mbps download on our Gigantic Fibre plans. Most customers attain 80% of the Fibre plan
Numerous factors impact the speeds you experience, such as:
- Wi-Fi distance: The distance between your modem and your devices can affect your Wi-Fi performance.
- Old devices: Old devices, or certain software can impact fibre broadband performance. For Gigabit customers, we recommend checking the NIC card on your device for compatibility.
- Outdated modem: If you're a modem that was not provided by Slingshot, it might be too old or not appropriate for use over fibre broadband.
- Interference: Wireless interference can be caused by a range of factors such as neighbouring Wi-Fi networks, cordless phones, baby monitors, meal objects and microwaves etc. Modem positioning is vital to ensuring maximum Wi-Fi performance.
Troubleshooting
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Learn how you can troubleshoot the cause of the slower speeds you are experiencing.
Identifying the Issue
1. Restart your modem by turning it off and then waiting 1-2 minutes before turning it back on.
2. Plug an ethernet cable into the LAN port of your modem and the other end into the Ethernet port on your computer.
3. Disable the Wi-Fi on your modem by holding the WLAN/Wi-Fi button on the side of your modem. Confirm the Wi-Fi on your modem is disabled by ensuring the WLAN/Wi-Fi light on your modem is off.
3. Close any background programs running on your computer as well as all browser tabs. Open a single browser tab and run a speed test here. Test another ethernet cable and another computer if you experience lower than expected speeds. Attempt browsing over ethernet as well.
Resolving your Issue
With the results of your testing, we will equipped well to determine the kind of issue you are experiencing and how we can resolve it.
- If the speed test results over ethernet are lower than the expected range for your connection, we recommend completing an isolation test.
- If the speed test results are excellent over ethernet and drop considerably over Wi-Fi, we recommend referring to the Wireless Troubleshooting section for your particular modem.
- If you have discovered that your speed test results are normal for your connection and that you are experiencing browsing issues, we recommend referring to the Browsing support section.
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Learn how you can troubleshoot the cause of the slower speeds you are experiencing.
Identifying the Issue
1. Restart your modem by turning it off and then waiting 1-2 minutes before turning it back on.
2. Plug an ethernet cable into the LAN port of your modem and the other end into the Ethernet port on your computer.
3. Disable the Wi-Fi on your modem by holding the WLAN/Wi-Fi button on the side of your modem. Confirm the Wi-Fi on your modem is disabled by ensuring the WLAN/Wi-Fi light on your modem is off.
3. Close any background programs running on your computer as well as all browser tabs. Open a single browser tab and run a speed test here. Test another ethernet cable and another computer if you experience lower than expected speeds. Attempt browsing over ethernet as well.
Resolving your Issue
With the results of your testing, we will equipped well to determine the kind of issue you are experiencing and how we can resolve it.
- If the speed test results over ethernet are lower than the expected range for your connection, we recommend completing an isolation test.
- If the speed test results are excellent over ethernet and drop considerably over Wi-Fi, we recommend referring to the Wireless Troubleshooting section for your particular modem.
- If you have discovered that your speed test results are normal for your connection and that you are experiencing browsing issues, we recommend referring to the Browsing support section.
What should I do now?
If you find that you’ve performed all these steps, and you haven’t found a possible cause for your broadband issue, contact our team. We will complete some final checks with you before reporting a fault.